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Michele_Nicosia's avatar
Michele_Nicosia
Level 5
11 years ago
Solved

How to troubleshoot Cloud storage creation steps on 7.6.0.4

Good day all,

  for testign purpose i'm using NBU 7.6.0.4 with a "possible" Object Strorage destination (S3 compatible APIs).

For some reason, in the steps to create the bucket the NBU shows up a problem, not well defined.

Would be possible to troubleshoot in details what the problem is?

How do i move to debug the cloud storage creation steps?

 

Thank you.

 

Regards,

7.6
Backup and Recovery
Cloud Computing
Configuring
Linux
NetBackup
  • Marianne's avatar
    Marianne
    11 years ago

    I am curious about this statement:

    Actually we are talking os a compatible S3 like api driven Object storage. 

    So NOT Amazon S3? 

    Which plugin are you using?

    IMHO - if it is not listed in the HCL I would not even bother.

    Extract from HCL:

    NetBackup OST Cloud Storage plug-ins enable Symantec data protection applications to access Cloud Storage Solutions. Either the storage vendor or Symantec provides a software plug-in, which is installed on each NetBackup Media Server that is connected to the cloud solution.
    If you do not see OST support for your desired Cloud Storage Solution provider / Media Server OS platform, please contact that Storage Server appliance vendor to request OST support for that platform.

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  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    what is the error it is giving while doing the configuraiton?

    i would see if anyting relevent that i can find from NetBackup 7.6 Cloud Administrator's Guide chapert 4 & 5 

    http://www.symantec.com/business/support/index?page=content&id=DOC6458

  • Michele_Nicosia's avatar
    Michele_Nicosia
    Level 5
    11 years ago

    Hi RamNagalla,

        the error just pop-up on the creation phase, attached.

    I can't see the details of the error under /usr/openv/logs and how to find out why it is happening.

    Actually we are talking os a compatible S3 like api driven Object storage.

     

    Thank you.

     

    Regards,

     

     

  • CRZ's avatar
    CRZ
    Level 6
    11 years ago

    Check the tpcommand log (in /usr/openv/volmgr/debug/tpcommand and you need VERBOSE in your /usr/openv/volmgr/vm.conf file).

    Cannot add Amazon S3 credentials
     http://symantec.com/docs/TECH225596

    Hopefully it'll be something obvious, because that's about all I can tell you.  :)  Good luck!

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    I am curious about this statement:

    Actually we are talking os a compatible S3 like api driven Object storage. 

    So NOT Amazon S3? 

    Which plugin are you using?

    IMHO - if it is not listed in the HCL I would not even bother.

    Extract from HCL:

    NetBackup OST Cloud Storage plug-ins enable Symantec data protection applications to access Cloud Storage Solutions. Either the storage vendor or Symantec provides a software plug-in, which is installed on each NetBackup Media Server that is connected to the cloud solution.
    If you do not see OST support for your desired Cloud Storage Solution provider / Media Server OS platform, please contact that Storage Server appliance vendor to request OST support for that platform.