Forum Discussion

jpmichelino's avatar
jpmichelino
Level 4
12 years ago

I Can't import tape into the library

Hello!
I have installed NetBackup 7.5 on a Solaris server.
The tape library is a STK SL48.
I'm creating a Backup Offsite policy (without Vault licency).
I can make a backup and manualy take out the tape, but I can't import that same tape to library.
NetBackup give me the next log:

11/13/2013 15:19:38 - begin Import
11/13/2013 15:19:38 - Info bptm (pid=24811) start
11/13/2013 15:19:38 - started process bptm (pid=24811)
11/13/2013 15:19:38 - Info bptm (pid=24811) Waiting for mount of media id 0034L5 (copy 1) on server nbuserver.afascl.coop.
11/13/2013 15:19:38 - started process bptm (pid=24811)
11/13/2013 15:19:38 - mounting 0034L5
11/13/2013 15:19:38 - Info bptm (pid=24811) INF - Waiting for mount of media id 0034L5 on server nbuserver.afascl.coop for reading.
11/13/2013 15:19:38 - requesting resource 0034L5
11/13/2013 15:19:38 - granted resource  0034L5
11/13/2013 15:19:38 - granted resource  HP.ULTRIUM5-SCSI.000
11/13/2013 15:20:55 - mounted 0034L5; mount time: 0:01:17
11/13/2013 15:20:55 - Error bptm (pid=24811) read error on media id 0034L5, drive index 0, reading header block, I/O error
11/13/2013 15:20:55 - Info bptm (pid=24811) EXITING with status 85 <----------
11/13/2013 15:20:55 - Error bpimport (pid=24807) Status = media read error.
11/13/2013 15:20:55 - end Import; elapsed time 0:01:17
media read error  (85)

How I solve this problem?

Backup and Recovery
Configuring
Error messages
NetBackup
Solaris
  • Will_Restore's avatar
    Will_Restore
    Level 6
    12 years ago

    Looks like the tape mounted but cannot be read.  Maybe a bad tape or bad drive.

     

    Error bpimport (pid=24807) Status = media read error.

     

    Are you running bpimport on the same tape that you just wrote?   Don't need to do that, only import images that have expired. 

  • mph999's avatar
    mph999
    Level 6
    12 years ago
    Edited my post as I can't read ... If a tape is removed from the library, there is no need to import it, unless. 1. It has expired 2. It is moved to a separate NBU environment I guess as you talk about offsite, you meet option 2 ... Looking at the log, it seems to mount, but then complains about the header block. It it mounts it has read the tape header, so I suspect it is the backup header it is failing on. I would try and read the headers outside NBU. Stick tape in drive and rewind mt -f rew Then run this command 5 times and post up the output od -c (Technically you should use dd and pipe into od -c , but above usually works) dd option would like this
  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Seems you are trying to import into NBU image catalog, not into a library, since the tape is already in the library and can be mounted, right?

    Tell us more about the server that has written the tape:
    OS, including kernel patch level.
    HBA used for tape connection, including HBA driver version and firmware.

    Server where you are trying to import:
    OS, including kernel patch level.
    HBA used for tape connection, including HBA driver version and firmware.

    On Solaris, HBA info is logged in /var/adm/messages during boot up.

    If both are Solaris - SPARC or x86?

    We see these type of errors when the drivers on the 2nd system (st tape driver or HBA driver) is much older than the system where the tape was written, and then unable to read tape header.

    Another possible factor is drive firmware - check firmware versions on tape drives at both sites.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    We need a little more info please...

    The tape clearly cannot be read but where has the tape come from? Is it a new tape in a new system or has it been used somewhere else?

    It may be that it has been encrypted or written with a block (buffer) size that the current server cannot cope with

    As Marianne says we need more logs - the bptm log from the media server at the very least to start with

  • jpmichelino's avatar
    jpmichelino
    Level 4
    12 years ago

    Thank for your help!
    I trying import the tape into the same server and library that I made backups.
    I put the tape into into the library manualy and next update the catalog with vmupdate command.

    I give yoy more information:
    The OS is Oracle Solaris 10 8/11 s10x_u10wos_17b X86

    The HBA are Fibre Channel:
    user@server # fcinfo hba-port
    HBA Port WWN: 21000024ff026363
            OS Device Name: /dev/cfg/c4
            Manufacturer: QLogic Corp.
            Model: 371-4324-02
            Firmware Version: 05.04.03
            FCode/BIOS Version:  BIOS: 2.02; fcode: 2.03; EFI: 2.01;
            Serial Number: 0402L00-1136977865
            Driver Name: qlc
            Driver Version: 20110321-3.05
            Type: N-port
            State: online
            Supported Speeds: 2Gb 4Gb 8Gb
            Current Speed: 8Gb
            Node WWN: 20000024ff026363
    HBA Port WWN: 21000024ff02318e
            OS Device Name: /dev/cfg/c5
            Manufacturer: QLogic Corp.
            Model: 371-4324-02
            Firmware Version: 05.04.03
            FCode/BIOS Version:  BIOS: 2.02; fcode: 2.03; EFI: 2.01;
            Serial Number: 0402L00-1131988032
            Driver Name: qlc
            Driver Version: 20110321-3.05
            Type: N-port
            State: online
            Supported Speeds: 2Gb 4Gb 8Gb
            Current Speed: 8Gb
            Node WWN: 20000024ff02318e

    The library is a Oracle StorageTek SL45. Give you more info:
    Library:
    Product ID     MSL G3 Series
    Currently Installed Library Firmware     G.70 / 3.10e
    Bootcode Firmware Revision     0.80
    Barcode Reader     SE625
    Library Mode     Manual, Random
    WWide Node Name     500143801605EE68
    Library Controller Version     LCM 1.1

    Drive Information     1 (LUN)
    Vendor ID     HP
    Product ID     Ultrium 5-SCSI
    Firmware Revision     I5AW
    Physical Drive Slot Number     1
    Element Address     1
    Library LUN Hosted By Drive     Yes
    Data Compression     Yes
    Interface Type     Fibre Channel
    WWide Node Name     500143801605EE69
    Port A     
       WWide Port Name     500143801605EE6A
       Port Type     Automatic
       Speed     Automatic
    Port B     
       WWide Port Name     500143801605EE6B
       Port Type     Automatic
       Speed     Automatic

    Drive Information     2
    Vendor ID     HP
    Product ID     Ultrium 5-SCSI
    Firmware Revision     I5AW
    Physical Drive Slot Number     3
    Element Address     2
    Library LUN Hosted By Drive     No
    Data Compression     Yes
    Interface Type     Fibre Channel
    WWide Node Name     500143801605EE6F
    Port A     
       WWide Port Name     500143801605EE70
       Port Type     Automatic
       Speed     Automatic
    Port B     
       WWide Port Name     500143801605EE71
       Port Type     Automatic
       Speed     Automatic


    user@server # cat /var/adm/messages  
    Nov 12 15:37:40 nbuserver bpjava-msvc[24441]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 12 16:04:04 nbuserver bpjava-msvc[25936]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 12 16:05:32 nbuserver bpjava-msvc[26143]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 12 16:20:30 nbuserver bpjava-msvc[27138]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 12:24:37 nbuserver bpjava-msvc[16678]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 12:41:33 nbuserver bpjava-msvc[17518]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 12:52:18 nbuserver bpjava-msvc[18146]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 14:55:36 nbuserver bpjava-msvc[23619]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 15:02:46 nbuserver bpjava-msvc[23991]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 15:53:53 nbuserver bpjava-msvc[28763]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
    Nov 13 16:00:01 nbuserver tldcd[25445]: [ID 456744 daemon.error] External request already in progress on TLD(0), from host nbuserver.afascl.coop
    Nov 14 10:47:07 nbuserver bpjava-msvc[13620]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.

  • Will_Restore's avatar
    Will_Restore
    Level 6
    12 years ago

    You don't need to run bpimport on a tape that was created by the same server unless the images have expired; unlikely if this tape was recently cut.

     

    An aside, your tape drive firmware is fairly out of date per  HP site link

    Model
    Active firmware versions
    Released
    Notes
    LTO-5 Ultrium 3280 FC
    I65W
    May 2013
    Current with this release
    LTO-5 Ultrium 3280 FC
    I5FW
    December 2012
    		  
     
    LTO-5 Ultrium 3280 FC
    I5AW
    December 2011
    		  

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Do you just mean inventory the library?

    If so the easiest way if from the Admin Console

    Please clarify exactly where you are hitting the error as your original post indicates an I/O error on the drive

    And as the others say there is no need to run an import (but that would be a bpimport command)

    Please clarify where you are at with this as an I/O error points to hardware

    If it had been working then either just something has failed or something may need a re-boot (library or server - if you reboot the library always reboot the server once the library shows back online)

  • jpmichelino's avatar
    jpmichelino
    Level 4
    12 years ago

    I make a inventory with command line because I need do it before to run a backup job. I make the inventory using a pre-task script.
    I have the problem that I can't restore a backup from a tape that I removed manualy  from the library and next put on again (Do you understand me?)
    Do you think that if I upgrade the library' firmware, I'll solve the problem?
    Thank.

  • mph999's avatar
    mph999
    Level 6
    12 years ago
    Can you confirm if 1. The inventory works 2. The tape actually mounts The seems to be some confusion as to what the problem is. Is the issue the media read error like you showed in the first post. If so, can you run the od -c command like I explained. If not, please make clear the details of the issue.
  • jpmichelino's avatar
    jpmichelino
    Level 4
    12 years ago

    Hello mph999.

    The inventory works.

    The tapes media actually mount.

    The problem is: When I make a backup to a tape media, next I remove the tape media from the library to carry it out the company. Time late I put the tape media in the same library and make a library's inventory. Next I tried to restore from a backup saved in that tape media, but I can't do it. (Neither NetBackup choose that tape media to do a new backup)

    The backup isn't expired.

    I hope explained it well.

    Thanks.