Forum Discussion

GHas's avatar
GHas
Level 4
10 years ago
Solved

Image import failure - client process aborted(50)

I receive the following when I attempt to import different images from tape. 

Some images are on a single tape and others are on multiple tapes.

On the multiple tape images the first tape seems to read until completed and then fails when the next tape is loaded.  

Also:

Phase 1 imports run without error on all the tapes

Phase 2 imports give me something like the following:

11/20/2015 9:45:07 AM begin import
11/20/2015 9:45:08 AM Info bptm(pid=6788) start
11/20/2015 9:45:08 AM started process bptm (6788)
11/20/2015 9:45:08 AM Info bpdm(pid-6788) reading backup image
11/20/2015 9:45:08 AM Info bptm (pid=6788)waiting for mount of media id 0001 on server BACKUP01
11/20/2015 9:45:08 AM started process bptm (6788)
11/20/2015 9:45:08 AM mounting 0001
11/20/2015 9:45:09 AM Info btpm(pid=6788) INF - waiting for mount of media id 0001 on server BACKUP01 for reading
11/20/2015 9:45:08 AM granted resource 0001
11/20/2015 9:45:08 AM granted resource IBM.ULTRIUM-TD4.006
11/20/2015 9:46:02 AM mounted: mount time: 00:00:54
11/20/2015 9:46:02 AM Info btpm(pid=6788) 0001
11/20/2015 9:46:02 AM Info btpm(pid=6788) INF - waiting for positioning of media id 0001 on server BACKUP01 for reading
11/20/2015 9:46:02 AM positioning 0001 to file 1
11/20/2015 9:46:02 AM positioned 0001; postion time: 00:00:00
11/20/2015 9:46:02 AM begin reading
11/20/2015 12:49:43 PM Info bptm(pid=6788) waited for empty buffer 1 times, delayed 0 times
11/20/2015 12:49:43 PM end reading; read time: 03:03:41
11/20/2015 12:49:43 PM positioning 0001 to file 2
11/20/2015 12:49:43 PM positioned 0001; positioning time 00:00:45
client process aborted (50)  

 

I also sometimes receive the following message:

Error bptm(pid=6788) NBJM returned an extended error status: invalid request detected by JM (820)
Info bptm(pid=6788) EXITING with status 252  <-------------------------------------------

 

The tapes were written on a server running NetBackup  6.5.5 if that would have any impact.

 

Any ideas?

 

Thanks!

 

GHas

 

 

 

7.5
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • mnolan's avatar
    mnolan
    10 years ago

    Just a thought, user initiated operations such as import or duplications run as the Windows user if using the Windows admin console. If the user's session closes, those processes would close as well.

    Either run from cmd line cron job, java admin console or do not close the RDP session out.

    Is this what is happening to you?

  • mnolan's avatar
    mnolan
    Level 6
    10 years ago

    Just a thought, user initiated operations such as import or duplications run as the Windows user if using the Windows admin console. If the user's session closes, those processes would close as well.

    Either run from cmd line cron job, java admin console or do not close the RDP session out.

    Is this what is happening to you?

  • Nicolai's avatar
    Nicolai
    Moderator
    10 years ago

    Status code 50 is usally seen when a Netbackup process is aborten of some kind - like core dump

    Check Windows event log for errors

    Try running the follwoing command to trace what the job did

    # vxlogview -p 51216 -X "jobid=12345" 

    Jobid the the job number in the activity monitor.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Please ensure that bptm and bpbrm log folders exist on the media server where you are running the import.

    Increase logging level to 3.

    The logs should give an indication of progress up to the point where it failed.

    Please copy logs to .txt files and upload as File attachments.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Please copy bptm and bpbrm logs to .txt files and upload them as File attachments.

    PS: 
    Is there a firewall between media server and the master?

  • GHas's avatar
    GHas
    Level 4
    10 years ago

    Additional information

    Master/Media Server Windows 2008 R2 Enterprise  NetBackup 7.5.0.7

     

    After switching to logging level 3 the log shows:

    Type: Media Device       Severity: Error          Unable to access drive IBM.Ulltrium-td4.004, drive is locked

     

    The error occurs after two hours of importing file one and starting file 2

     

    -----------------------

    vxlogview  shows at the failure time approx two hours after start:

     

    [ForeignJob::cancelJob] (0000000003D04670) cancel job, status=50(ForeignJob.cpp:136)

    V-117-239 [ForeignJob::terminateThisJob] terminated job, jobid=7804, status=50

     

    I do not see an ERROR, FAILED, or FAULT code in the vxlogview