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Spartacus81's avatar
Spartacus81
Level 6
12 years ago

Import failed for backup id car-sql1_1353898826 with status 1535 (AIR)

Friends,

Source Master 7.5.0.3 + 8 Media servers

Target Master 7.5.0.3 + 8 Media servers

IMPORT job on target master finishing partially and am getting the following error..

12/03/2012 08:55:38 - begin Import
12/03/2012 08:55:38 - Info bpdm (pid=30373) started
12/03/2012 08:55:38 - started process bpdm (pid=30373)
12/03/2012 08:55:38 - requesting resource @aaaak
12/03/2012 08:55:38 - granted resource MediaID=@aaaak;DiskVolume=PureDiskVolume;DiskPool=gsgs2nbmed04_Pool4;Path=PureDiskVolume;StorageServer=gsgs2nbmed04;MediaServer=gsgs2nbmed04
12/03/2012 08:55:38 - started process RUNCMD (pid=23087)
12/03/2012 08:55:39 - Info bpdm (pid=30373) reading backup image
12/03/2012 08:55:41 - Info bpdm (pid=30373) origin master server gssuanbmas01, backup id car-sql1_1353898826
12/03/2012 08:55:41 - Error bpdm (pid=30373) received error code 1535 from db_end() after writing image metadata information to bpdbm
12/03/2012 08:55:41 - Error bpimport (pid=23087) Import of replica image, backup id car-sql1_1353898826, Import failed because the imported image backup id conflicts with an existing image.
12/03/2012 08:55:41 - Import failed for backup id car-sql1_1353898826 with status 1535

i have followed the following tech note which tells to remove the duplicate images from the target Storage which is my case the target media server as i cant see the images in question on the remote master or within the catalogue but no joy..

http://www.symantec.com/business/support/index?page=content&id=HOWTO72896

also, only 1 media server is effected is rest of them replicating okay..

looking at the dedup database area i can see all the images files which IMPORT job trying to import again. i have moved all these images to /tmp location but still no joy..

-rw-r----- 1 root root 166 Nov 26 03:14 car-sql1_1353898826_C1_F1.hdr
-rw-r----- 1 root root 168 Nov 26 03:14 car-sql1_1353898826_C1_F1.img
-rw-r----- 1 root root 161 Nov 26 03:14 car-sql1_1353898826_C1_F1.info
-rw-r----- 1 root root 164 Nov 26 03:14 car-sql1_1353898826_C1_F1.map
-rw-r----- 1 root root 162 Nov 26 03:14 car-sql1_1353898826_C1_HDR.img
-rw-r----- 1 root root 161 Nov 26 03:14 car-sql1_1353898826_C1_HDR.info
-rw-r----- 1 root root 163 Nov 26 03:14 car-sql1_1353898826_C1_IM.img
-rw-r----- 1 root root 162 Nov 26 03:14 car-sql1_1353898826_C1_IM.info
-rw-r----- 1 root root 165 Nov 26 03:14 car-sql1_1353898826_C1_TIR.img
-rw-r----- 1 root root 161 Nov 26 03:14 car-sql1_1353898826_C1_TIR.info

so can someone confirm where should i be deleting the duplicate images as per the tech note, master or media? on media i can see the images under /databases but on the master i can't see the images under ../db/images/car-sql1 directory?

any suggestions would highly be appreciated.

7.5
Backing Up
Backup and Recovery
Deduplication Option
Error messages
Linux
NetBackup
  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    I have just done this for 3500+ images (dont ask!!)

    First i did the nbstlutil cancel -backup id **** -force

    Then i ran bpexpdate -backupid *** -d 0 -nodelete -force

    This has cleaned up all of my pending import images successfully.

  • Spartacus81's avatar
    Spartacus81
    Level 6
    12 years ago
    No Joy guys.. the images are still there even after 7 days.. :S and its annoying.. any other suggestionS?
  • TomerG's avatar
    TomerG
    Level 6
    12 years ago

    Ya, contact support. Seriously, maybe they can suggest something we've missed.

    I'm assuming you tried the 'cancel' with the -force operation? I wouldn't expect it to work in this scenario without the -force since you are asking it to do something without double-check type verification (i.e. the image itself isn't around, just a record of it).

  • Spartacus81's avatar
    Spartacus81
    Level 6
    12 years ago
    hmmm support is the only option now left.. yes i did try cancel operation few times with force operation and it appeared to work but then you check pending import list - they are still there...
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Just in case please go onto the appliance trying to import the images - go into maintenance mode and cd to:

    /disk/databases/catalog/2/

    Take a look to see if the servers in question have more than one directory showing in different cases

    i.e. sql1 and SQL1

    If they do then you may just need a softlink creating between the two directories to get everything working:

    ln -s /disk/databases/catalog/2/sql1 /disk/databases/catalog/SQL1

    (at least i think that is the right command - do double check)

     #edit# you may beed a service re-start after creating the softlink

  • Spartacus81's avatar
    Spartacus81
    Level 6
    12 years ago
    Thanks Mark.. but no there are no two directories for this car-sql1 server name... am planning on rebooting the both masters as they have been up for over 70days to see if that helps...
  • Spartacus81's avatar
    Spartacus81
    Level 6
    12 years ago

    sorry nooops mark.. still struggling with it..

    i will put my feedback definitely.. can you think of anything in the meantime?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Not new ideas as yet - trying to really get to the bottom of where everything is stored for AIR as i have a case ongoing at the moment myself with similar issues

    I have the feeling that the information may be helpd in the EMM Database but haven't got to the bottom of it yet!

    One thing that may help - at least to stop it keep running may be

    nbstlutil inactive -backupid car-sql1_1353898826

    But again whether this does anything is another matter

    Just re-reading the guides and they do point at all of this being hel in a table in EMM so that is really where changes need to be made

    This needs support to do a sql script to edit the tables though (catalog backup first me thinks!!)

  • Spartacus81's avatar
    Spartacus81
    Level 6
    12 years ago

    Thanks Mark its never easy especially if one is obsessed with the blue men :)

    thanks for the suggestion.. but just to confirm setting that image inactive will not stop the SLP to processing the new images.. i think it wont but just to double check..

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    My feeling is that as the command has the option to specify the backupid that it will not affect any others.

    You could find a "real" backupid that is due for import (not easy as the things fly through!) and then run

    nbstlutil list -U -backupid <backupid> against it and the bad one before and after to see if their states actually change