Forum Discussion

tornado1987's avatar
tornado1987
Level 2
2 years ago

Installation & pbnettestconn.exe & NetBackup Web Management Service couldn't start

Hi everyone, I faced problem during installation. my environment is:

NetBackup 9.1., Master & Media Server Windows 2016, Join to domain, Firewall is Disabled.

So, during installation progress, it on waiting for command: pbnettestconn.exe took a long time but about 30 minutes later it done successfully although on of service called NetBackup Web Management Service couldn't start.

Actually, I read more article related to issue but doesn’t work. Also, I used nbwebsvc user and nbwebgrp with higher privilege even with domain method but it doesn't work.

Warning message after installing: When launches console

Warning: Netbackup Web service could not start this host.

 

Windows Services Console:  couldn’t start service

…refer to service-specific error code 6536

 

One of related topic that I’ve checked:

The NetBackup web services could not start on the host

https://www.veritas.com/support/en_US/article.100032858

 

Also unfortunately, I can’t get certification info

…Netbackup\bin\admincd\nbcertconfig.exe -u

 Netbackup AT service configuration for web service user failed.(error)

 

…Netbackup\bin>nbcertcmd.exe -getCrl

Failed to fetch security level for netbacup.domain.local  26: client/server handshaking failed

EXIT STATUS 5978 : Attempt to refresh certificate revocation list failed.

For more information all images has been attached.

so I looking for your support. Many thanks. all

4 Replies

Sort By
  • NurgulG's avatar
    NurgulG
    Level 3
    2 years ago

    Hi,

    Please check the nbwebsvc and nbwebgrp permission on local security policies on master server, then try to refresh the certificate and run the setup again with modify selection.

    https://www.veritas.com/support/en_US/article.100023872

      Windows:

       0) set WEBSVC_PASSWORD=<nbwebsvc password>
       1) C:\Windows\System32\sc.exe stop "NetBackup Web Management Console"
       2) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -u -i
       3) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -m
       4) On 8.1.1 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -t -f

       5) On 8.3 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -s -f

       6) <Install_Path>\NetBackup\wmc\bin\install\configureWmc
       7) <Install_Path>\NetBackup\wmc\bin\install\configureCerts
       8) <Install_Path>\NetBackup\wmc\bin\install\setupWmc
       9) C:\Windows\System32\sc.exe start "NetBackup Web Management Console"
      10) <Install_Path>\NetBackup\bin\nbcertcmd -getCACertificate
      11) <Install_Path>\NetBackup\bin\nbcertcmd -getCertificate -force
          If the operation fails, perform the steps at "Create a token" section then return to this step.
      11) Remove the <install_path>\NetBackup\var\global\vxss\nbcertservice\install_token file

  • quebek's avatar
    quebek
    Moderator
    2 years ago

    Hello

    That is weird... Please check hostname resolution if it is working OK for this server, ie

    nslookup server_IP

    nslookup server_hostname

    Is this server having more than 1 IP assigned? 

    • tornado1987's avatar
      tornado1987
      Level 2
      2 years ago
      Dear NurgulG , I would try it and put result .

      Dear quebek , sure it resolved just once no more .

      Many thanks
  • Hamza_H's avatar
    Hamza_H
    Moderator
    2 years ago
    Hello,
    I think there is a resolution name problem..
    Please post the content of Server key in your registry
    And below commands
    bpclntcmd -self
    Bpclntcmd -hn name_of_server
    Bpclntcmd -ip ip-of-server
    Bptestnetconn -frapv -s
    Bpps