Installation 7.6.0.1 - PBX Error

Also wanted to check as seen in the error it is showing Solaris 10 whereas i m installing it on Solaris 11.

I have downloaded the binaries from the upgradenotification mail which has provided the link.

PBX will automatically get install/upgrad along with the Netbackup Client s/w installation..

to fix the above issue: Unintsall existing PBX and try again the Netbackup installation

below is the ref TN:

http://www.symantec.com/business/support/index?page=content&id=TECH166562

Remove PBX with the appropriate native command as follows:
(Note: Remember, you should not remove PBX if your server uses other
Symantec software products that require PBX to run.)
AIX installp -u VRTSpbx
HP-UX swremove VRTSpbx
Linux rpm -e VRTSpbx
Solaris pkgrm VRTSpbx

The cp_to_client error message is likely the issue. Seems to be solved in this Connect thread.

https://www-secure.symantec.com/connect/forums/cptoclient-not-found

ERROR:   Detected a failure running cp_to_client Solaris Solaris10.

Alternative Symantec Technote:

http://www.symantec.com/docs/TECH163402

Hello,

could you attach the insall log to this post

/var/tmp/installpbx-11210-022014165922.log

Hello Nagalla,

Pls. find the log file contents.

---------------------------------

[02-20-14-16:59:22] Version of installer script installpbx is 1.5.4.0
[02-20-14-16:59:22] Verifying that script is being run by root
[02-20-14-16:59:22] User verified
[02-20-14-16:59:22] Machine details
SunOS SRDCB0200MED01 5.11 11.1 sun4v sparc sun4v
[02-20-14-16:59:22] Installation directory and list of files in it
/usr/openv/netbackup/client/Solaris/Solaris10
total 1057230
-r-xr-xr-x   1 root     bin      69453375 Nov 14 05:52 JRE.tar.gz
-r-xr-xr-x   1 root     bin      208324133 Nov 14 05:54 NB-Java.tar.gz
-r-xr-xr-x   1 root     bin      29401600 Nov 14 02:33 PBX.tar
-r-xr-xr-x   1 root     bin      9745963 Nov 14 02:33 PBX.tar.gz
-rw-r--r--   1 1097     101      29400064 Jul 11  2013 VRTSpbx.pkg
-r-xr-xr-x   1 root     bin      141081773 Nov 14 05:56 client_bin.tar.gz
-r-xr-xr-x   1 root     bin        99913 Nov 14 02:32 client_config
-r-xr-xr-x   1 root     bin        91904 Nov 14 02:32 cp_to_client
-r-xr-xr-x   1 root     bin        22819 Nov 14 02:32 extract_java
lrwxrwxrwx   1 root     bin           14 Feb 20 16:57 ftp_to_client -> install_client
-r-xr-xr-x   1 root     bin        30901 Nov 14 02:32 install_client
-r-xr-xr-x   1 root     bin        54866 Nov 14 02:33 installpbx
-r-xr-xr-x   1 root     bin      13649114 Nov 14 02:33 nbcheck
-rw-r--r--   1 root     bin          644 Nov 14 01:29 nbj.conf
-r-xr-xr-x   1 root     bin      38244027 Nov 14 02:33 pddeagent.tar.gz
-r-xr-xr-x   1 root     bin        27675 Nov 14 02:33 pdinstall
lrwxrwxrwx   1 root     bin           14 Feb 20 16:57 sftp_to_client -> install_client
lrwxrwxrwx   1 root     bin           14 Feb 20 16:57 ssh_to_client -> install_client
-r-xr-xr-x   1 root     bin       583728 Nov 14 02:35 tar
-r--r--r--   1 root     bin           28 Nov 14 02:32 version
[02-20-14-16:59:22] Checking for VRTSpbx
[02-20-14-16:59:22] pkginfo -q VRTSpbx.*
[02-20-14-16:59:22] VRTSpbx is not installed
[02-20-14-16:59:22] Preparing for package installation
[02-20-14-16:59:22] Checking whether required package tar ball is present...
[02-20-14-16:59:22] Required package tar ball PBX.tar.gz is present
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] ***************************Present status of PBX installation*******************
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] /opt/VRTSpbx/build_version is not present
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] ps -ef | grep pbx
    root 11246 11210   0 16:59:22 pts/1       0:00 grep pbx
    root 11210 11199   0 16:59:22 pts/1       0:00 /bin/sh ./installpbx -f PBX.tar.gz
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] /opt/VRTSpbx/bin/pbx_exchange or strings command is not present
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] /etc/vx/VxICS/icsul.conf is not present
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] /etc/vx/VxICS/VxPBX.cfg is not present
[02-20-14-16:59:22] ***********************End present status of PBX installation*******************
[02-20-14-16:59:22] ********************************************************************************
[02-20-14-16:59:22] Removing temporary directory
[02-20-14-16:59:22] rm -rf /var/tmp/VRTSpbx_11210
[02-20-14-16:59:22] Creating temporary directory
[02-20-14-16:59:22] mkdir -p /var/tmp/VRTSpbx_11210
[02-20-14-16:59:22] Copying PBX.tar.gz to /var/tmp/VRTSpbx_11210
[02-20-14-16:59:22] Extracting /var/tmp/VRTSpbx_11210/PBX.tar.gz into /var/tmp/VRTSpbx_11210
[02-20-14-16:59:24] Please wait while installation is in progress...
[02-20-14-16:59:24] Installing/Upgrading private branch exchange on Solaris
[02-20-14-16:59:24] Checking for the PBX process...
[02-20-14-16:59:24] PBX process is not running.
[02-20-14-16:59:24] pkgadd  -a /var/tmp/VRTSpbx_11210/admin  -d /var/tmp/VRTSpbx_11210/VRTSpbx.pkg VRTSpbx

Processing package instance <VRTSpbx> from </var/tmp/VRTSpbx_11210/VRTSpbx.pkg>

Symantec Private Branch Exchange(sparc) 1.5.4.0
## Executing checkinstall script.
Copyright (c) 2013 Symantec Corporation. All rights reserved.  Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations.  Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.
/usr/sbin/sh: /var/tmp/VRTSpbx_11210/installzMaCcl/checkinstallCMaCcl: cannot open [Permission denied]
pkgadd: ERROR: checkinstall script did not complete successfully

Installation of <VRTSpbx> failed.
No changes were made to the system.
[02-20-14-16:59:25] ERROR: Could not install VRTSpbx package
[02-20-14-16:59:25] Removing temporary directory
[02-20-14-16:59:25] rm -rf /var/tmp/VRTSpbx_11210
[02-20-14-16:59:25] installpbx exiting with return code: 1
[02-20-14-16:59:25] Please see installation log for more details
[02-20-14-16:59:25] Installation log located here: /var/tmp/installpbx-11210-022014165922.log

--------------------------------------------

Hello Sri,

This is a new installation on Solaris 11 (SPARC) server.

/usr/sbin/sh: /var/tmp/VRTSpbx_11210/installzMaCcl/checkinstallCMaCcl: cannot open [Permission denied]
pkgadd: ERROR: checkinstall script did not complete successfully

OS issue...  Check permissions in /var/tmp. 
Ownership should be root and permissions should be 1755 at least.
You are installing as root, right?
Also check umask value for root - should be 022 by default.
 

go to /usr/openv/netbackup/client/Solaris

see what are the folders that you are finding..

if you are seeing the solaris10, copy the Soalris10 to Solaris11

cp Soalris10 Soalris11

 or els you can create the soft link to solaris11

ln -s Solaris10 Solaris11

then refresh the GUI.. now you should be able to see that..

Hello Nagalla,

Hope by default that should come with 7.6.0.1 since solaris 11 is supported since 7.1 if i am not wrong.