Forum Discussion

tabrez162002's avatar
2 months ago

installation of 8.1.2 is failing in windows 2016 standard server.

we are trying to install netbackup 8.1.2 version in windows 2016 server for our planned test activity.

Installation fails while creating DB and it get rolled back. below are the errors.

we have disabled Antivirus/firewall, no software is present in the server which can block installation.
Used local admin account. UAC is disabled.
tried to install in c and d drive both is failing. always used run as administrator.

I hope some one who is veteran in Netbackup can guide me on below issue. any help guide me please as netbackup support is ended for 8.1.2 on JUNE 2024

09-29-2024,15:23:58 : Command returned status 0.
09-29-2024,15:23:58 : Running command: "C:\Program Files\Veritas\NetBackupDB\Win64\dblic.exe" -l processor -p WIN64 -u 128 "C:\Program Files\Veritas\NetBackupDB\Win64\dbeng16.lic" "NetBackup" "Veritas Technologies LLC".
09-29-2024,15:23:58 : Waiting for command: dblic.exe
09-29-2024,15:23:58 : Reading pipe broken.
09-29-2024,15:23:58 : The process terminated.
09-29-2024,15:23:58 : Command produced the following output (will display up to 8192 characters):
09-29-2024,15:23:59 : -------------------------------------------------------------------------->
09-29-2024,15:23:59 : SQL Anywhere Server Licensing Utility Version 16.0.0.2614
09-29-2024,15:23:59 : License applied successfully.
09-29-2024,15:23:59 : OEM Authenticated Edition
09-29-2024,15:23:59 : Licensed processors: 128
09-29-2024,15:23:59 : User: NetBackup
09-29-2024,15:23:59 : Company: Veritas Technologies LLC
09-29-2024,15:23:59 : Install key:
09-29-2024,15:23:59 : --------------------------------------------------------------------------<
09-29-2024,15:23:59 : Command returned status 0.
09-29-2024,15:24:01 : Waiting for command: create_nbdb.exe
09-29-2024,15:24:01 : Running command: "C:\Program Files\Veritas\NetBackup\bin\create_nbdb.exe" -db_server NB_FQDN -db_home "C:\Program Files\Veritas\NetBackupDB" -data "C:\Program Files\Veritas\NetBackupDB\data" -staging "C:\Program Files\Veritas\NetBackupDB\staging" -force .
09-29-2024,15:24:01 : Waiting for command: create_nbdb.exe
09-29-2024,15:25:04 : Reading pipe broken.
09-29-2024,15:25:04 : The process terminated.
09-29-2024,15:25:04 : Command produced the following output (will display up to 8192 characters):
09-29-2024,15:25:04 : -------------------------------------------------------------------------->
09-29-2024,15:25:04 : Database server is NB_shortname
09-29-2024,15:25:04 : Creating the NetBackup database.
09-29-2024,15:25:04 : Creating the NetBackup database files.
09-29-2024,15:25:04 : Exiting from create_nbdb, status[25].
09-29-2024,15:25:04 : --------------------------------------------------------------------------<
09-29-2024,15:25:04 : Command returned status 25.
 + 09-29-2024,15:25:04 : ERROR: NetBackup Database Creation Failed!
 + 09-29-2024,15:25:04 : Review the log file in NetBackup\logs\nbdb for more information.
09-29-2024,15:25:04 : CustomAction Deferred_CreateNBDB returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
 + 09-29-2024,15:25:04 : Action ended 15:25:04: InstallFinalize. Return value 3.
09-29-2024,15:25:04 : Action 15:25:04: Rollback. Rolling back action:


 NetBackup\logs\nbdb 
15:24:04.241 [10324.8232] <4> create_util_db_file: Creating C:\Program Files\Veritas\NetBackupDB\Win64\util_db.ini
15:24:04.366 [10324.8232] <16> create_database: ODBC Driver Connect failed: [Sybase][ODBC Driver][SQL Anywhere]Unable to start specified database: unable to start database "utility_db" (-1) (08001)
15:24:04.397 [10324.8232] <2> create_database: Exiting with 25
15:24:04.397 [10324.8232] <4> create_nbdb_dbspaces: Creating the NetBackup database files.
15:24:04.412 [10324.8232] <16> get_admin_user_for_database: Database not known: NBDB
15:24:04.509 [10324.8232] <2> DbConnection::Connect: (-1) Cannot connect to NBDB: SQL - native=<-1074> sqlerror=<[Sybase][ODBC Driver][SQL Anywhere]Login mode 'Integrated' not permitted by login_mode setting> sqlstate=<28000> retval=<2007004>

  • issue is resolved.
    Cause we were trying to install software on a new server which had same name of old server which already had netbackup and it was renamed and some of the services were up.

    we stopped the services of the old server and issue was resolved.

    solution is if you are using same name for Catalog restore please keep the old server in shutdown state or online with NB services down.

  • Hi 

    The error looks to indicate that you have a networking issue - the create database process is unable to connect to the DB server. As a first step check to see if you have anything already running/listening on the port 2638 (sybaseanywhere) or 13785 (NetBackup database). The database startup may be failing if something else is using these ports. 

    Other things to check are the hostname resolution (the system is able to resolve the IP address of the NetBackup master server, localhost and the master server hostname - the last should be the same as the master server name).

    Cheers

    • Netbackup_NEW's avatar
      Netbackup_NEW
      Level 3

      ports are free and hostname resolution is working fine too.
      anything else to be checked.

      • quebek's avatar
        quebek
        Moderator

        Hi

        You did start setup.exe as administrator, right?