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alireza1023's avatar
2 months ago

Instant Access for vmware problem

Hi, I have netbackup 10.4 to protect vmware workloads. my primary and media server are installed on rhel 8.10 and storage unit is msdp. when I create instant access virtual machine and start job I get this errors: error nbmwc /usr/openv/pdde/vpfs/bin/vpfs_actions failed (1): unable to importostimage. could not import the ost image id. /usr/openv/pdde/vpfs/bin/cata2map failed (38) failed to create an instant access virtual machine (vm). (4004)

my storage is msdp and it's accessible. vcenter credential is ok and backup jobs are ok. in recovery target I changed display name and I checked create a new bios and instance uuid.

vpfs_actions log: error system_utils._wrappedpopen /usr/openv/pdde/vpfs/bin/cata2map failed (38): error vpfs.fs.sharecommands could not import the ost image id /usr/openv/pdde/vpfs/bin/cata2map failed (38):
error system_utils._utils unable to importostimage. could not import the ost image id. /usr/openv/pdde/vpfs/bin/cata2map failed (38)
error system_utils._utils returning: 1

cata2map log: failed to mount loop device /dev/loop0 to /msdp/vol0/meta_dir/.../.../head with fstype xfs, err=38, msg = function not implemented.
failed to mount dev_file /msdp/vol0/meta_bdev_dir/.../.../head to mnt /msdp/vol0/meta_dir/.../.../head, ret=38
failed to mount block device /msdp/vol0/meta_bdev_dir/.../.../head to /msdp/vol0/meta_dir/.../.../head, ret=38, msg = function not implemented
failed to mount block device /msdp/vol0/meta_bdev_dir/.../.../head to /msdp/vol0/meta_dir/.../.../head, ret=38
mapobject::mountvolumes(): failed to mount head volume

 

 

  • alireza1023's avatar
    alireza1023
    25 days ago

    my problem was sector size of msdp volume that is 4096

    I installed new media server and everything is OK

  • I'm amateur on linux

    I found this link:
    https://access.redhat.com/solutions/3641922

    #] lvm pvs
    pv                VG         Fmt       Attr      PSize     PFree
    /dev/sda3   rhel      lvm2    a--        198.41g    0

    #] blockdev --report /dev/sda3
    RO        RA        SSZ       BSZ       StartSec                            Size        Device
    rw      8192      512      4096       3328000         213043380224     /dev/sda3

    #] blockdev --report /dev/mapper/mpatha
    RO        RA        SSZ       BSZ       StartSec                            Size        Device
    rw      8192    4096      4096                   0    54975581388800     /dev/mapper/mpatha

    /dev/mapper/mpatha mounted on /msdp/vol0

    I have this line multi time on dmesg
    XFS (loop0): device supports 4096 byte sectors (not 512)

    can anyone helps me?

    I found this one but I don't know it's ok an doesn't corrupt anything:
    https://bugzilla.redhat.com/show_bug.cgi?id=1669751

    • quebek's avatar
      quebek
      Moderator

      Hmm

      This can be the 'wall' you are hitting... Can you do yum update?

      Or try to upgrade RH to latest release? but if you are amateur on Linux I think you should seek help form an experienced Linux admin.

  • Personally, I'm not able to help you as I do not have experience.

    If no one else can assist you, I suggest opening a case with Veritas support.

    • quebek's avatar
      quebek
      Moderator

      Hi

      There was a user spws ...

      check this out

      grep spws /etc/sudoers

      is it there?

      You can also try again 

      /usr/openv/pdde/vpfs/bin/ia_byo_precheck.sh

      followed by /usr/openv/pdde/vpfs/bin/vpfs_config.sh --configure_byo

      I think this can be run many times...

      • alireza1023's avatar
        alireza1023
        Level 4

        Hi
        there is not in /etc/sudoers
        and precheck output is:

        Storage ContentRouter config path is /msdp/vol0/etc/puredisk/contentrouter.cfg
        Storagepath is /msdp/vol0
        File system for partition /msdp/vol0 is ext2/ext3
        File system for partition /msdp/vol0/data is ext2/ext3
        Instant access BYO is supported
        Hardware Virtualization not supported, Instant Access browse may be slow
        system memory support about 50 vpfs livemounts
        smb service is required by Instant Access is not running

  • Hi, thanks for your quick response. yes BYOD

    RHEL 8.10
    podman-docker, nfs-utils, nginx is installed from valid local repository
    selinux is disabled