Forum Discussion

turaljafaroff's avatar
turaljafaroff
Level 2
2 years ago

Intallation Netbackup

Hi all,

I cannot install Netbackup on my Windows server. There are errors while creating the database, how can I solve this issue?

16
Windows 10
  • Michal_Mikulik1's avatar
    Michal_Mikulik1
    Moderator
    2 years ago

    Hello turaljafaroff ,

    it seems you created a post for a very similar issue one week ago. Please avoid creating duplicate posts if possible. Also there are 3 responses from forum members there and no response from you.

    Regards

    M.

  • sanket_pathak1's avatar
    sanket_pathak1
    Level 4
    2 years ago

    turaljafaroff 

    Hope you are installing NBU to a supported Windows OS. FYI... Windows 2016, 2019 and 2022 are supported OS.

    Also have you verified the name resolution for windows server ?

    If possible, can you post the full install log ?

      • davidmoline's avatar
        davidmoline
        Level 6
        2 years ago

        Hi turaljafaroff 

        The problem appears to start when the installation process tries to create a new database (at 11:41:06 in your log).

        08-28-2023,11:41:06 : Running command: "C:\Program Files\Veritas\NetBackup\bin\create_nbdb.exe" -db_server NB_BLUETEAM -db_home "C:\Program Files\Veritas\NetBackupDB" -data "C:\Program Files\Veritas\NetBackupDB\data" -staging "C:\Program Files\Veritas\NetBackupDB\staging" -postgres_home "C:\Program Files\Veritas\NetBackupDB" -force .
        08-28-2023,11:41:06 : Waiting for command: create_nbdb.exe
        08-28-2023,11:41:08 : The expected progress file exists, but its contents are empty.
        08-28-2023,11:41:10 : The expected progress file exists, but its contents are empty.
        ...
        08-28-2023,11:43:06 : Reading pipe broken.
        08-28-2023,11:43:06 : The process terminated.
        08-28-2023,11:43:06 : Command produced the following output (will display up to 8192 characters):
        08-28-2023,11:43:06 : -------------------------------------------------------------------------->
        08-28-2023,11:43:06 : Database server is NB_blueteam
        08-28-2023,11:43:06 : Exiting from create_nbdb, status[29].
        08-28-2023,11:43:06 : --------------------------------------------------------------------------<
        08-28-2023,11:43:06 : Command returned status 29.
        + 08-28-2023,11:43:06 : ERROR: NetBackup Database Creation Failed!
        + 08-28-2023,11:43:06 : Review the log file in NetBackup\logs\nbdb for more information.

        There will hopefully be additional logs available in the NetBackup\logs\nbdb folder (though to be honest, I'm not sure where you will find this - try looking in the standard NetBackup installation folder and also in the \Programdata\Veritas\NetBackup folder.

        My suspicion is that you have tried this installation a couple of times, and there is garbage left behind. Another item pointing to this is the following from early in the installation

        08-28-2023,11:39:08 : Entering ValidatePendingFileList custom action.
        + 08-28-2023,11:39:08 : One or more entries in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
        + 08-28-2023,11:39:08 : registry value are associated with products other than NetBackup. This indicates that previous operations on this host are
        + 08-28-2023,11:39:08 : pending completion following a reboot of the system. Consider finishing pending operations by rebooting the system.
        08-28-2023,11:39:08 : Finished with ValidatePendingFileList custom action.

        What is pending on this server? 

        I'd try cleaning out the entire NetBackup software from the installed directories (and the registry key HKLM\Software\Veritas - including all it's subkeys) and starting again. As with any registry editing - use with caution and only perform if you understand what you are doing.

        Cheers
        David