Forum Discussion

saza2024's avatar
saza2024
Level 3
21 days ago

intelligent policy query not sync

Hi all

I  added some custom attributes to my vcenter VMs and I want use them in "intelligent policy query". My new custom attribute not update in intelligent policy query fields but the old custom attributes exists. good to mention all backups are successful and  there is not any problem in vCenter connectivity. the only problem is not showing the custom attribute fields.

My vCenter is 8.0.2 and my netbackup version is 10.1.1.

Any idea to  force sync or any other way to show the new  custom attributes?

thanks

 

  • kiyan's avatar
    kiyan
    Level 6
    20 days ago

    Try to sync the VCenter (usually it happens every 8 hours) .
    I would suggest create a case with Veritas if the same issue persist.
    I would personally upgrade Netbackup to latest version, but again that might not be an option to you.

    • saza2024's avatar
      saza2024
      Level 3
      13 days ago

      thanks for your guide. i have no support but i manually sync the vcenter and rebooted netbackup server but it seems still not works.

      • saza2024's avatar
        saza2024
        Level 3
        13 days ago

        thank you for your help. now the custom attribute field is available but it seems more than a week!