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Kristoffer_Lie's avatar
Kristoffer_Lie
Level 4
10 years ago
Solved

Job Status 1 on many polisys

Hello. 

I need a little help solving my status 1 jobs.

My setup is like this:

Master server: Win2008 - Netbackup 7.6.1

Media server: Win2008 - Netbackup 7.6.1

Job setup: File backup ( windows ), path is set to \\servername\driveletter$\foldername 

( due to reason failure i changed it to this path when the restore did not list all my folders when using the normal browse button and selectin drive to backup. )

After i changed it it now shows me status 1 with diffrent WRN messages and errors. 

For exsample:

06.08.2015 04:01:12 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\pagefile.sys (WIN32 32: Unknown error)
06.08.2015 04:01:13 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Program Files\Microsoft Monitoring Agent\Agent\Health Service State\Health Service Store\edb.log (WIN32 32: Unknown error)
06.08.2015 04:01:14 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Program Files\Microsoft Monitoring Agent\Agent\Health Service State\Health Service Store\edbtmp.log (WIN32 32: Unknown error)
06.08.2015 04:01:14 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Program Files\Microsoft Monitoring Agent\Agent\Health Service State\Health Service Store\HealthServiceStore.edb (WIN32 32: Unknown error)
06.08.2015 04:01:14 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Program Files\Microsoft Monitoring Agent\Agent\Health Service State\Health Service Store\tmp.edb (WIN32 32: Unknown error)
06.08.2015 04:01:17 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\System Volume Information\SRM\quota.md (WIN32 32: Unknown error)
06.08.2015 04:01:17 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\System Volume Information\Syscache.hve (WIN32 32: Unknown error)
06.08.2015 04:01:17 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\System Volume Information\Syscache.hve.LOG1 (WIN32 32: Unknown error)
06.08.2015 04:01:43 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat (WIN32 32: Unknown error)
06.08.2015 04:01:43 - Warning bpbrm(pid=5656) from client aprefs05: WRN - can't open file: \\APREFS05\C$\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat (WIN32 32: Unknown error)
06.08.2015 04:01:43 - Info bpbrm(pid=5656) from client aprefs05: TRV - last message being suppressed after 10 occurrences 
06.08.2015 04:31:33 - Info bptm(pid=3360) waited for full buffer 1447 times, delayed 117074 times    
06.08.2015 04:31:35 - Info bptm(pid=3360) EXITING with status 0 <----------        
06.08.2015 04:31:35 - Info bpbrm(pid=5656) validating image for client aprefs05        
06.08.2015 04:31:38 - Info bpbkar32(pid=3152) done. status: 1: the requested operation was partially successful    
06.08.2015 04:31:38 - end writing; write time: 0:30:32
the requested operation was partially successful (1)

and

03.08.2015 09:55:17 - Info bptm(pid=5640) start            
03.08.2015 09:55:17 - begin writing
03.08.2015 10:36:07 - Error bpbrm(pid=6344) from client iktlfs10: ERR - failure reading file: \\IKTLFS10\F$\HOME\IreLarnr1t\epost\OutlookIrene.pst (WIN32 33: Unknown error)
03.08.2015 10:49:21 - Warning bpbrm(pid=6344) from client iktlfs10: WRN - can't open file: \\IKTLFS10\F$\HOME\thedankons\7 Nord\01 Nordlys\~$2015 Google inntekt.xlsx (WIN32 32: Unknown error)
03.08.2015 10:56:28 - Warning bpbrm(pid=6344) from client iktlfs10: WRN - can't open file: \\IKTLFS10\F$\HOME\vibberfolk\ROTE-BOD\Trasoptunet\~$budsjett_ny.xlsx (WIN32 32: Unknown error)
03.08.2015 11:01:07 - Info bptm(pid=7080) waited for full buffer 46634 times, delayed 253085 times    
03.08.2015 11:01:09 - Info bptm(pid=7080) EXITING with status 0 <----------        
03.08.2015 11:01:09 - Info bpbrm(pid=6344) validating image for client iktlfs10        
03.08.2015 11:01:13 - Info bpbkar32(pid=91752) done. status: 1: the requested operation was partially successful    
03.08.2015 11:01:13 - end writing; write time: 1:05:56
the requested operation was partially successful (1)

 

This jobs are just a small part of alle the diffrent errors i get. ( status 1 )

I have also tryed to exclude the files i dont need, but it looks like i have to use \\servername\driveletter$\filename there to?  

7.6
Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    10 years ago

    PLease take a look at this note, its explains it well.

     

    https://support.symantec.com/en_US/article.HOWTO65638.html

  • Kristoffer_Lie's avatar
    Kristoffer_Lie
    Level 4
    10 years ago

    Here is a example on why i have to use \\servername\driveletter$\folder
     

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    How long did the job run when you didn't use the \\servername method?

     

    I think your snapshot copy got removed and therefore you got the

     

    WRN - can't open file: \\APREFS05\C$\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat (WIN32 32: Unknown error)

     

    You could check your event viewer (app/sys) for VSS / Volsnap errors duing the backup time.

     

    The reason it works when you use the mapped method is that VSS is not used for the backup and NetBackup can grab all the files.

     

  • Nicolai's avatar
    Nicolai
    Moderator
    10 years ago

    Try changeing file path to ALL_LOCAL_DRIVES and check mark "cross mount points" in the policy

    Also be aware of junction points if used - data may be somwhere else in the file system.

    http://www.symantec.com/docs/TECH72326

    Not to sound as a gumpy old man, but youre way of using \\servers\$drive is not the way netbackup usally configured.

    We will try to helpy you out :-)

  • Kristoffer_Lie's avatar
    Kristoffer_Lie
    Level 4
    10 years ago

    The job did run for some months befor i needed a restore and found out that the restore was not possible ( as my last picture in last post shows ) Thats why i changed it to \\servername\driveletter$\...

    but in standard file backup, the right way to do backup is to use the browse button and select the drives/folders you need backed up right? why do i then get this "bug" when trying to restore the files? I cant trust the browse function anymore.  its to important files to "think" is ok... 

    How do i fix it? and why is it like this?


    ( sorry for my bad eng and little understanding of this... pretty new to this kind of errors )

  • Kristoffer_Lie's avatar
    Kristoffer_Lie
    Level 4
    10 years ago

    To Nicolai:   hehe. i understand what you mean. no harm done ;)

    I cant choose all lokal drives ;)   Its a file server with many TB of files.. the backup job will then last for weeks....  thats why i have to split it up into 2 jobs.   1 for D:\ and 1 for c:\, e:\ f:\ g:\

    How do cross mount points work?


    I do want to use the defaul way ( c:\folder\file - the browse menu ) but how can i trust it? I cant check all of my jobs evry day manualy and i cant trust the status 0 on the job... hehe

  • sdo's avatar
    sdo
    Moderator
    10 years ago

    Kristoffer, is the data protected/replicated by DFSR?

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    For DFS you need to backup the shadow copy components, not E:\ or \\servername

     

    SDO has the most information about this.

  • Kristoffer_Lie's avatar
    Kristoffer_Lie
    Level 4
    10 years ago

    Ahh ok..  i "think" i understand....  but if i now want to take backup of this, i shoud set it up without D:\  and just use shadowcopy?

    I can see my folders under ( in BAR ) shadow copy components but 1 folder is missing and it list folders from other drives to ( e:\ f:\ ). 

    Lets take an example:

    My D:\ contains this folders:   annprod, atekscripts, produksjon.

    My BAR shaddow copy comopnents shows this: atekscripts, data, felles, produksjon, prog.

    How do i spesify in the policy that it is annprod and produksjon i want backup of?  

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    PLease take a look at this note, its explains it well.

     

    https://support.symantec.com/en_US/article.HOWTO65638.html