media server is not detecting tape drives

Question

Hi all,
i have the following environment,
NBU7.5 master server installed on solaris 10 machine, 9 standard client and one SAN client that is configured as media server,
i have applied SSO license, shared tape library and NBU ebterprise license to the environment and added these licenses on the master and the media server, whenevr it comes to create the policies and run the,, all the client policies run perfectly, but for the media server we got the following error:
"robotic library is down on server, media server &lt;name_of_media_server&gt;"
what i did is decommisioning the media server and add it back, but now the media server is not present in the media server list even after restarting the NBU services on the media and master server, i have already opened a case with symantec support 2 weeks ago, until now they didnt find a solution to let the policy work fine for the media server, they said that it is strange to not find a vm.conf file in my configuration, that file wasnt created when i installed the NBU.
what i am suspeting is that, the master server is having 2 names, AdmBckp and Loki, so maybe when i installed the master server package i used Loki as the name of the master server and AdmBckp and the name of EMM server, dont know if that caused the whole problem.
could you help in this please?
many thanks

marianne · Answer

Please provide output of these commands on the master server:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver

revarooo · Answer

vm.conf is not created by default
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Perhaps you could upload the output of:
nbemmcmd -listhosts -verbose
This will tell us what hostnames are currently in EMM
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If the media server is not present in EMM anymore, add it:
nbemmcmd -addhost -machinename &lt;media_hostname&gt; -machinetype media -masterserver &lt;master_hostname&gt; -netbackupversion 7.5 -operatingsystem solaris&nbsp;
(if it's solaris and 7.5 of course)
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grigori · Answer

Hi,
thanks for the reply
below are the output from the master server:
root@Loki # /opt/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose
NBEMMCMD, Version: 7.5
The following hosts were found:
Loki
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineName = "Loki"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FQName = "Loki.corp.alfamobile.com.lb"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineDescription = ""
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineNbuType = server (6)
AdmBckp
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ClusterName = ""
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineName = "AdmBckp"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FQName = "AdmBckp"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LocalDriveSeed = ""
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineDescription = ""
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineFlags = 0xe5
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineNbuType = master (3)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineState = active for tape and disk jobs (14)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NetBackupVersion = 7.5.0.0 (750000)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OperatingSystem = solaris (2)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ScanAbility = 5
AdmBckp
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineName = "AdmBckp"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FQName = "AdmBckp"
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineDescription = ""
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MachineNbuType = api (4)
Command completed successfully.
&nbsp;
root@Loki # /opt/openv/netbackup/bin/admincmd/nbemmcmd -getemmserver
NBEMMCMD, Version: 7.5
These hosts were found in this domain: AdmBckp
&nbsp;
Checking with the host "AdmBckp"...
&nbsp;
Server Type&nbsp;&nbsp;&nbsp; Host Version&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Host Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; EMM Server&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
MASTER&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7.5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AdmBckp&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Loki&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;
Command completed successfully.

possible · Answer

U mentioned .....what i am suspeting is that, the master server is having 2 names, AdmBckp and Loki, so maybe when i installed the master server package i used Loki as the name of the master server and AdmBckp and the name of EMM server, dont know if that caused the whole problem.
Loki : Master server
AdmBckp : EMM server
&nbsp;
From media server u got :
Loki : EMM server
AdmBckp : Master Server
&nbsp;
When u cat /usr/openv/netbackup/bp.conf from master server what is the EMM SERVER name there ?
Put correct EMM SERVER in bp.conf file of that media server.
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media server is not detecting tape drives

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