Hello,We need to do a VM instance recovery test for a customer. May I know for the nbrestorevm -R (rename_file).Can anyone please share with me how to use this (rename_file) ?(1) What file extension should this file ended with ? Can it be a txt example, RenameConf.txt..or it should end with other extension ?(2) Where should this file be placed ? Can I placed it on any location, example C:\temp, or it should be one of the Netbackup location, example, the Netbackup log directory ?Can someone please be kind to share with me?Thank you

cc1702004 I see good explanation and examples in NBU for VMware Admin Guide. Maybe you want to have a look? NetBackup for VMware Administrator's Guide

I googled for:SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR...and came up with:Virtual machine snapshots failing with Status 4239 "Failed to get datastore mor for the vmx location"https://www.veritas.com/support/en_US/article.100014401...which says:SolutionAdded the Permissions for the User Account at the vSphere level

If you read this:About Instant Recovery for VMwarehttps://www.veritas.com/content/support/en_US/doc/21902280-127283730-0/v75741283-127283730...then let's think about what we know... that the restored VM has to be running on ESXi (as it cannot run anywhere else), and so ESXi has to be able to read the VM backup... and so we can infer that NetBackup provides an NFS export for ESXi to mount... so, to answer your question, then no, you yourself do not have to pre-mount or pre-export anything... because it is NetBackup that exports to ESXi, and it is ESXi that mounts the export... and we know that the temporary storage area within ESXi environment is used for caching writes and updates as the VM runs... and anything old that the VM needs to read is read from the read-only NFS data-store which is auto-presented out from NetBackup... all until you then storage vMotion the VM... which then combines the "temporary write area" with the "old read-only backup area" all of which effectively migrates the newly restored VM wholly onto VMware managed storage.I've not had to debug this myself, so you'll either need to open an official support case, or hope that some kind soul on here will direct you through log capture and analysis......or....Maybe you could start here:How to troubleshoot backups/restores on SLES/RHEL/Appliance VMware Backup Hosthttps://www.veritas.com/content/support/en_US/article.100038096...and see what you can find first, and then come back to us if you get stuck during the log analysis.

I did go through the options in the Netbackup VM admin guide..but not to sure of certain things return..anyway we did try to run nbrestorevm few times but failed to do the instance recovery.Basically customer environment have one master server (running on Windows 2008) running version 7.7.3 and a 5230 nbu appliance running NBU OS 2.7.3Run nbrestorevm -vmw -C tuaap181iis -ir_activate -temp_location PRD_DF_VMFS_02 -R "E:\Program Files\Veritas\Netbackup\logs\restoreinput.txt"Run nbrestorevm -vmw -C tuaap181iis -ir_activate -temp_location PRD_DF_VMFS_02 -R "E:\Program Files\Veritas\Netbackup\logs\tuaap181iis.txt"The rename file, we also tested to use only one entry to change the vmname to RES_tuaap181iis.We attempted nbrestorevm for VM instance recovery but so far failed in our few attempt. Struggling to get things working..we are not sure what is the problem. Is it some permission problem, if yes, where should we start to check ? 12/03/2019 11:30:38 - Info bprd (pid=13924) Starting to export a backup image on the media server tuaap03msbackup12/03/2019 11:30:39 - Info bprd (pid=13924) Backup image has been successfully exported on the media server tuaap03msbackup12/03/2019 11:30:45 - Info bprd (pid=13924) Backup image has been successfully mounted on the server 10.178.130.5712/03/2019 11:30:45 - Info bprd (pid=13924) Starting to activate a virtual machine on the server 10.178.130.5712/03/2019 11:30:58 - Error bprd (pid=13924) Failed to activate a virtual machine on the server 10.178.130.5712/03/2019 11:30:58 - Info bprd (pid=13924) Starting to unmount a backup image on the server 10.178.130.5712/03/2019 11:30:58 - Info bpVMutil (pid=241539) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR

I checked with my colleague the account used to connect to the Vcenter server is already Administrator account with all the privileges..so not sure how to proceed to check for permission issues.

nbrestorevm -R

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Marianne
Level 6
6 years ago
cc1702004

I see good explanation and examples in NBU for VMware Admin Guide.

Maybe you want to have a look?

NetBackup for VMware Administrator's Guide
- cc1702004
  Level 4
  6 years ago
  I did go through the options in the Netbackup VM admin guide..but not to sure of certain things return..anyway we did try to run nbrestorevm few times but failed to do the instance recovery.
  Basically customer environment have one master server (running on Windows 2008) running version 7.7.3 and a 5230 nbu appliance running NBU OS 2.7.3
  Run nbrestorevm -vmw -C tuaap181iis -ir_activate -temp_location PRD_DF_VMFS_02 -R "E:\Program Files\Veritas\Netbackup\logs\restoreinput.txt"
  Run nbrestorevm -vmw -C tuaap181iis -ir_activate -temp_location PRD_DF_VMFS_02 -R "E:\Program Files\Veritas\Netbackup\logs\tuaap181iis.txt"
  The rename file, we also tested to use only one entry to change the vmname to RES_tuaap181iis.
  We attempted nbrestorevm for VM instance recovery but so far failed in our few attempt. Struggling to get things working..we are not sure what is the problem. Is it some permission problem, if yes, where should we start to check ?
  
  12/03/2019 11:30:38 - Info bprd (pid=13924) Starting to export a backup image on the media server tuaap03msbackup
  12/03/2019 11:30:39 - Info bprd (pid=13924) Backup image has been successfully exported on the media server tuaap03msbackup
  12/03/2019 11:30:45 - Info bprd (pid=13924) Backup image has been successfully mounted on the server 10.178.130.57
  12/03/2019 11:30:45 - Info bprd (pid=13924) Starting to activate a virtual machine on the server 10.178.130.57
  12/03/2019 11:30:58 - Error bprd (pid=13924) Failed to activate a virtual machine on the server 10.178.130.57
  12/03/2019 11:30:58 - Info bprd (pid=13924) Starting to unmount a backup image on the server 10.178.130.57
  12/03/2019 11:30:58 - Info bpVMutil (pid=241539) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR
  - sdo
    Moderator
    6 years ago
    I googled for:
    SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR
    ...and came up with:
    Virtual machine snapshots failing with Status 4239 "Failed to get datastore mor for the vmx location"
    https://www.veritas.com/support/en_US/article.100014401
    ...which says:
    Solution
    Added the Permissions for the User Account at the vSphere level

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nbrestorevm -R

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