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phizo's avatar
phizo
Level 0
7 months ago

NBU 10.4 Upgrade License XML Parsing Error

Running an upgrade from 9.1.0.1 to 10.4 on our master server running RHEL8 but the install script is stuck at the enter license file step due to the error: "State: Invalid ( Operation failed due to an XML parsing error. ) Key is direct from our support rep. Alternatively, can I cancel this step without restarting to add later as we've seen, it will be prompt at GUI's first launch once the upgrade completes. TIA

  • Hi Phizo

    Check the supplied license file to see if it has extra characters at the end of the line - it may have come from a Windows system, so may require a dos2unix conversion to work. The license file itself should look something like the below which is a evaluation license with relevant bits hidden:

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <licenses xmlns="https://www.veritas.com">
    <license signature="URQ/XXXXXXXXXXXXxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=" keyid="">
    <license_format>1</license_format>
    <fulfillment_id>4638181784.7</fulfillment_id>
    <serial_id>117212075539.7</serial_id>
    <serial_number>A0322179575</serial_number>
    <product_name>NETBACKUP ENTERPRISE UNLIMITED FRONT END TB 60 DAY EVALUATION EXTENSION LICENSE</product_name>
    <sign_date>2024-06-06</sign_date>
    <key>
    <name>NETBACKUP_LICENSE</name>
    <version>10.4</version>
    <start_date>2024-06-06</start_date>
    <end_date>2024-08-05</end_date>
    <count>999999</count>
    <warn_policy>1,15</warn_policy>
    <grace_policy>1,0</grace_policy>
    <ipl_product_id>NB104</ipl_product_id>
    <license_meter>FETB</license_meter>
    <license_type>TRIALWARE</license_type>
    <platform>XPLAT</platform>
    <count_policy>None</count_policy>
    <svc_policy>Hard</svc_policy>
    <count_grace_period>30</count_grace_period>
    <count_grace_percentage>15</count_grace_percentage>
    <meter_id>NETBACKUP_FETB</meter_id>
    <count_multiplier>1</count_multiplier>
    <stacking_group>2</stacking_group>
    <feature_acdr>1:Advanced Cloud Disaster Recovery</feature_acdr>
    <feature_nrp>1:NetBackup Resiliency Platform</feature_nrp>
    <feature_iaasw>1:IaaS Workload</feature_iaasw>
    <feature_paasw>1:PaaS Workload</feature_paasw>
    <feature_cassw>1:Cassandra Workload</feature_cassw>
    <feature_hdpw>1:Hadoop Workload</feature_hdpw>
    <feature_mgdb>1:MongoDB Workload</feature_mgdb>
    <feature_mwscan>1:Malware Scanning</feature_mwscan>
    <feature_nddo>1:NetBackup Deduplication Direct for Oracle</feature_nddo>
    <feature_base>1:Base Product</feature_base>
    </key>
    </license>
    </licenses>

    Cheers
    David