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virtualeverythi's avatar
virtualeverythi
Level 4
14 years ago
Solved

NBU 7.1 media server, can't install device drivers

I have a Windows 2008 x64 server with a SpectraLogic robot and 6 drives. I installed NBU as a media server and now trying to install the device drivers but it says that no valid installation found. Am I missing something here? This used to install on Windows 2003 servers fine.

7.1.x and Earlier
Backup and Recovery
Error messages
Installing
NetBackup
Troubleshooting
  • Mark_Solutions's avatar
    Mark_Solutions
    14 years ago

    It depends what tape drive you have installed

    You dont need drivers for the robotics - this should just say "unknown medium changer"

    The tape drives are usually IBM or HP - you will have to check on their sites for Windows 2008 drivers for the drives that you have

    Give us a bit more info. so that we can assist further

6 Replies

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    It depends what tape drive you have installed

    You dont need drivers for the robotics - this should just say "unknown medium changer"

    The tape drives are usually IBM or HP - you will have to check on their sites for Windows 2008 drivers for the drives that you have

    Give us a bit more info. so that we can assist further

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    The NBU tape drivers are for 32-bit media servers only.

    As per Mark's post - download 64-bit driver from drive manufacturer's web site.

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    Please take note of the following section in NBU 7.x HCL regarding IBM tape drivers:

    If using the IBM Windows Tape Device Drivers be sure to choose the install_nonexclusive.exe executable. This option permits a tape drive to be accessed by multiple processes on a Media Server, which is a requirement for NetBackup.
    NetBackup requires the IBM Data Path Failover feature to be disabled on the IBM tape device driver. To disable this feature, open the reg folder of the IBM driver
    package, double-click DisableDPF.reg, and reboot the system.

  • virtualeverythi's avatar
    virtualeverythi
    Level 4
    14 years ago

    I do not see this disableDPF.reg in the 6.2.2.1 driver download. Can you send me the setting to change manually?

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    Seems the note in the HCL is related to driver version 6.2.1.7. See p. 149 of NetBackup 7 Hardware Compatibility List (HCL):    http://www.symantec.com/docs/TECH76495

    If a newer driver version does not come with disableDPF.reg, my guess is that it is probably no longer required...