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Dan_Giberson's avatar
Dan_Giberson
Level 5
15 years ago
Solved

NBU 7 Upgrade failing (W2K3)

Because this is my luck....my update to NBU 7.0 from 6.5.5 is failing with the error that there are still process open. If I run bpps it tells me everything is down except bpcoverage which doesn't shut down.

I have turned off my OpsCenter server and run bpdown on my media just to rule out other issues. I have also rebooted the server just incase something was hung open...still no luck.

I do have a support case opened, but it is a 4 hour response time that I don't really want to have my Master server off line for....

Failed to copy file from E:\Program Files\\NetBackup\bin\emmlib.dll to E:\Program Files\\NetBackup\bin\admincmd\emmlib.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:40 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxicuuc24.dll to E:\Program Files\\NetBackup\bin\admincmd\vxicuuc24.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:40 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxicuin24.dll to E:\Program Files\\NetBackup\bin\admincmd\vxicuin24.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:44 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxicudt24l.dll to E:\Program Files\\NetBackup\bin\admincmd\vxicudt24l.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:45 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:45 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_bidirgiop_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_bidirgiop_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:45 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_iortable_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_iortable_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:46 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_messaging_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_messaging_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:46 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_portableserver_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_portableserver_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:49 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxpbxiop.dll to E:\Program Files\\NetBackup\bin\admincmd\vxpbxiop.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:49 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxpbx.dll to E:\Program Files\\NetBackup\bin\admincmd\vxpbx.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:49 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxPBXCommon.dll to E:\Program Files\\NetBackup\bin\admincmd\vxPBXCommon.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:49 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libvxSigComp2.dll to E:\Program Files\\NetBackup\bin\admincmd\libvxSigComp2.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:49 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libvnbat.dll to E:\Program Files\\NetBackup\bin\admincmd\libvnbat.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxace_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxace_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxtao_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxtao_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libcatbackup.dll to E:\Program Files\\NetBackup\bin\admincmd\libcatbackup.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxPBXCommon.dll to E:\Program Files\\NetBackup\bin\admincmd\vxPBXCommon.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libnborb.dll to E:\Program Files\\NetBackup\bin\admincmd\libnborb.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:50 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxVxSSIOP.dll to E:\Program Files\\NetBackup\bin\admincmd\vxVxSSIOP.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:51 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxTAO_Security_3.dll to E:\Program Files\\NetBackup\bin\admincmd\vxTAO_Security_3.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:51 :  Failed to copy file from E:\Program Files\\NetBackup\bin\vxPBXVxSS.dll to E:\Program Files\\NetBackup\bin\admincmd\vxPBXVxSS.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:52 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libVdb.dll to E:\Program Files\\NetBackup\bin\admincmd\libVdb.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:52 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libVbp.dll to E:\Program Files\\NetBackup\bin\admincmd\libVbp.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:20:52 :  Failed to copy file from E:\Program Files\\NetBackup\bin\libVcvcomb.dll to E:\Program Files\\NetBackup\bin\admincmd\libVcvcomb.dllError was: The process cannot access the file because it is being used by another process.
02-08-2011,11:21:02 :  Could not retrieve list of servers to restart from MSI.
02-08-2011,11:21:02 :  Action ended 11:21:02: Immediate_DuplicateDLLsCheck. Return value 3.
02-08-2011,11:21:02 :  Action ended 11:21:02: INSTALL. Return value 3.

Any suggestions would be great....

7.1.x and Earlier
Backup and Recovery
NetBackup
Upgrade
  • Dan_Giberson's avatar
    Dan_Giberson
    15 years ago

    OK...got it....after a couple of reboots and several rounds of bpup and bpdown, it miraculously cleared itself.

  • Nicolai's avatar
    Nicolai
    Moderator
    15 years ago

    Try downloading process explorer from Microsoft. It should be able to tell you what process keep the files open. Else I would as always blame anti virus software ....

    Process Explorer v14.01

    http://technet.microsoft.com/en-us/sysinternals/bb896653

    Update:

    Is Symantec PBX service stopped as well, some of the DLL look like PBX ?. Use the kill command from the Window Recource kit to kill bpcoverage.

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

  • Dan_Giberson's avatar
    Dan_Giberson
    Level 5
    15 years ago

    PBX service is stopped as well, and we are currently using Procexp...but with out luck. The other option is to run tasklist /m dll_name...but even this doesn't see the dll that is supposed to be in use.

     

    Oh, I also tried the silent install with the same result.....

  • Dan_Giberson's avatar
    Dan_Giberson
    Level 5
    15 years ago

    OK...got it....after a couple of reboots and several rounds of bpup and bpdown, it miraculously cleared itself.