I run the Java Admin Console from my local machine. I don't use the Windows Admin Console or jnbSA. I've noticed that when there is no activity (backups/duplications/restores) if I click on any completed job, it comes up blank. The console then gives me some sort of timeout error and I have to hit the refresh button. Has anyone else experienced this? I've seen it in 6.5.x, 7.0 and now 7.5.0.6. As long as backups or any other activity is happening Activity Monitor is fine.

>>The console then gives me some sort of timeout error and I have to hit the refresh button. Had that happen on numerous occasions with various versions. I've just learned to hit Refresh if the screen has been idle for any length of time.

NBU Java Admin Console

Marianne
Level 6
12 years ago
The weird thing is that I have used Java Admin Console to manage our own NBU installation over multiple NBU versions as well as numerous customer installations for many years...

I have never seen the issue that you describe.

There was only one customer where the NBU master server was behind a firewall and would 'hang' or give error messages after a period of inactivity. We realized that this was a firewall issue, not NBU and simply closed and re-opened the Java Console.
sri_vani
Level 6
12 years ago
Hello Stephen,

Pls find the below ref cases.. raising symantec call may resolve your issue by providing reqd fixes..

https://www-secure.symantec.com/connect/forums/nbu-java-console-rrror-no-entity-found-restore-screen

https://www-secure.symantec.com/connect/forums/restore-no-entity-found#comment-8168831

verify Installpath/veritas/netbackup/logs/bpjava-susvc logs --we may see any clue

is it happening for any particular client/all clients?
Stephen_Lindo
Level 4
12 years ago
Neither of those cases apply to me. My issue is if my system is idle and Activity Monitor is open, eventually I get a timeout error when I select any completed job.
Will_Restore
Level 6
12 years ago
>>The console then gives me some sort of timeout error and I have to hit the refresh button.

Had that happen on numerous occasions with various versions. I've just learned to hit Refresh if the screen has been idle for any length of time.
SymTerry
Level 6
12 years ago
Hello Stephen,

Just to get some further information, what is the timeout error that you are getting?
Stephen_Lindo
Level 4
12 years ago
The Activity Monitor failed because of Connection to bpjobd daemon on server "master server" failed with the following error:

Software caused connection abort: recv failed.

For more details, refer to the log files.

I've seen this happen on 6.5.4, 7.0 and 7.5.0.6 at three different companies. The only constant is Java Admin Console.
Stephen_Lindo
Level 4
12 years ago
As have I, but I would like to know why it does this. I've left the Activity Monitor before thinking no backups were running when it was actually "not connected".
rk1074
Level 6
12 years ago
Could be that ur bpjobd is goin down at times.

Try this out and share the results?:

1. Edit the /usr/openv/netbackup/bp.conf file on the master server and add the entry VERBOSE = 5

2. Create log directories:
# mkdir /usr/openv/netbackup/logs/bpjobd
# mkdir /usr/openv/logs/vnetd

3. Restart the NetBackup processes to enable logging
# /usr/openv/netbackup/bin/goodies/netbackup stop
# /usr/openv/netbackup/bin/goodies/netbackup start

4. Start the Java GUI and go to the Activity Monitor

When the error appears, check the resulting /usr/openv/netbackup/logs/bpjobd/log.<date> file and /usr/openv/logs/vnetd/log.<date> file that may be created. This will list the error that is occurring. This log can then be examined to determine the cause of the error

http://www.symantec.com/business/support/index?page=content&id=TECH29768
Stephen_Lindo
Level 4
12 years ago
The log in question is brutally long. I guess I'll just have to live with this "enhanced feature".
SymTerry
Level 6
12 years ago
Hello Stephen,

The logs can be very long. If you have the time for a webex, please PM me and I can get a support case opened for you.