NBU Java Console 7.6.0.1 Issue

Java Console installed where?
jnbsa on the master or Windows Java console installed on your desktop?

If on your desktop, try to add hosts file entry for the master server.
Also ensure that port 1556 is open in both directions.

I am using the exact same version on my laptop to access our in-house Appliance master with no issues.

Hello,

It's a Windows Java Console installed on our laptop/desktop (4 Nos.)

All 4 has Master/Media server enteries added in it with static Ip mac binding done.

Firewall ports 1556 is also open on both directions. Check is already done from the network end also and as per them the session is getting build but no response coming from the Master server end.

This was working couple of days back but all of the sudden this problem cropped up.

NO ADMIN LEVEL CHANGES ARE DONE ON THIS SETUP.

I would start by looking at the log in the background cmd window on the desktop.

Based on what is seen in this log, I would look for additional logging on desktop and/or master.

Ensure java log folders exist on master:
bpjava-msvc
bpjava-susvc
bpjava-usvc

Yes...all these log folders exists on master....but bpjava-usvc doesn't have any logs in it.

Pls. find the background cmd window output....

-----------------------------

C:\Users\umar.qureshi\Desktop>cd /d C:\Program Files\Veritas\Java\

C:\Program Files\Veritas\Java>call setconf.bat

C:\Program Files\Veritas\Java>SET INSTALL_PATH=C:\\Program Files\\Veritas\\java

C:\Program Files\Veritas\Java>SET NB_INSTALL_PATH=C:\\Program Files\\Veritas\\Ne
tBackup

C:\Program Files\Veritas\Java>SET NBU_EAT_HOME_DIR=C:\Program Files\Veritas\NetB
ackup\sec\at

C:\Program Files\Veritas\Java>SET INSTALL_PATH=C:\\Program Files\\Veritas\\java

C:\Program Files\Veritas\Java>SET NB_INSTALL_PATH=C:\\Program Files\\Veritas\\Ne
tBackup

C:\Program Files\Veritas\Java>SET NBU_EAT_HOME_DIR=C:\Program Files\Veritas\NetB
ackup\sec\at

C:\Program Files\Veritas\Java>SET INSTALL_PATH=C:\\Program Files\\Veritas\\java

C:\Program Files\Veritas\Java>SET NBU_EAT_HOME_DIR=C:\Program Files\Veritas\Java
\sec\at

C:\Program Files\Veritas\Java>REM The following three lines are inserted above t
his line during installation:

C:\Program Files\Veritas\Java>REM Two backslashes are required as a path separat
or.

C:\Program Files\Veritas\Java>REM   SET INSTALL_PATH=<java gui install path>

C:\Program Files\Veritas\Java>REM   SET NB_INSTALL_PATH=<netbackup install path>

C:\Program Files\Veritas\Java>REM   SET NBU_EAT_HOME_DIR=<netbackup EAT install
path>

C:\Program Files\Veritas\Java>REM e.g., SET INSTALL_PATH=C:\\Program Files\\VERI
TAS\\java

C:\Program Files\Veritas\Java>REM       SET NB_INSTALL_PATH=C:\\Program Files\\V
eritas\\NetBackup

C:\Program Files\Veritas\Java>REM       SET NBU_EAT_HOME_DIR=C:\Program Files\Ve
ritas\NetBackup\sec\at

C:\Program Files\Veritas\Java>SET FORCE_RESET=1

C:\Program Files\Veritas\Java>SET INITIAL_MEMORY=256M

C:\Program Files\Veritas\Java>SET MAX_MEMORY=512M

C:\Program Files\Veritas\Java>REM SET NBJAVA_FILE_ENCODING=

C:\Program Files\Veritas\Java>SET MEM_USE_WARNING=80

C:\Program Files\Veritas\Java>SET NBJAVA_CLIENT_PORT_WINDOW=0 0

C:\Program Files\Veritas\Java>SET FORCE_IPADDR_LOOKUP=0

C:\Program Files\Veritas\Java>SET USE_NBJAUTH_WITH_ENHAUTH=0

C:\Program Files\Veritas\Java>SET VNETD_PORT=13724

C:\Program Files\Veritas\Java>SET PBX_PORT=1556

C:\Program Files\Veritas\Java>SET NBCSSC_PORT=5637

C:\Program Files\Veritas\Java>SET NBSDS_PORT=5638

C:\Program Files\Veritas\Java>SET VALIDATE_REPLICATION_TOPOLOGY=1

C:\Program Files\Veritas\Java>SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

C:\Program Files\Veritas\Java>SET NBJAVA_CORBA_LONG_TIMEOUT=1800

C:\Program Files\Veritas\Java>SET VNETD_CONNECT_RETRY_TIMEOUT=60

C:\Program Files\Veritas\Java>SET NBJDIR=C:\\Program Files\\Veritas\\java

C:\Program Files\Veritas\Java>SET EAT_HOME_DIR=C:\Program Files\Veritas\Java\sec
\at

C:\Program Files\Veritas\Java>SET EAT_DATA_DIR=C:\\Program Files\\Veritas\\java\
var\VxSS\at

C:\Program Files\Veritas\Java>SET JAVALIBPATH=C:\\Program Files\\Veritas\\java;C
:\Program Files\Veritas\Java\sec\at\bin

C:\Program Files\Veritas\Java>SET PATH=.\jre\bin;..\netbackup\bin;C:\ProgramData
\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:
\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Microsoft Appli
cation Virtualization Client;C:\Program Files (x86)\Intel\Services\IPT\;C:\Progr
am Files\ThinkPad\Bluetooth Software\;C:\Program Files\ThinkPad\Bluetooth Softwa
re\syswow64;;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program File
s (x86)\Intel\OpenCL SDK\2.0\bin\x64

C:\Program Files\Veritas\Java>SET USE_OS_DATETIME_FORMAT=0

C:\Program Files\Veritas\Java>SET CORBACLASSPATH="C:\\Program Files\\Veritas\\ja
va\antlr-2.7.2.jar";"C:\\Program Files\\Veritas\\java\concurrent-1.3.2.jar"

C:\Program Files\Veritas\Java>SET NBUCLASSPATH="C:\\Program Files\\Veritas\\java
";"C:\\Program Files\\Veritas\\java\allNB.jar";"C:\\Program Files\\Veritas\\java
\dbext.jar";"C:\\Program Files\\Veritas\\java\emmidl.jar";"C:\\Program Files\\Ve
ritas\\java\nbCommon.jar";"C:\\Program Files\\Veritas\\java\nbjP.jar";"C:\\Progr
am Files\\Veritas\\java\servicelayer.jar"

C:\Program Files\Veritas\Java>SET THIRDPARTYCLASSPATH1="C:\\Program Files\\Verit
as\\java\crimson.jar";"C:\\Program Files\\Veritas\\java\jdom.jar";"C:\\Program F
iles\\Veritas\\java\mcharts.jar";"C:\\Program Files\\Veritas\\java\pvxDates.jar"
;"C:\\Program Files\\Veritas\\java\pvxSpin.jar";"C:\\Program Files\\Veritas\\jav
a\SchedUI.jar";"C:\\Program Files\\Veritas\\java\VxHelpViewer.jar";"C:\\Program
Files\\Veritas\\java\vxrep-v2.20.jar"

C:\Program Files\Veritas\Java>SET THIRDPARTYCLASSPATH2="C:\\Program Files\\Verit
as\\java\AtWrapper.jar";"C:\\Program Files\\Veritas\\java\avalon-framework-4.1.5
.jar";"C:\\Program Files\\Veritas\\java\jacorb.jar";"C:\\Program Files\\Veritas\
\java\logkit-1.2.jar";"C:\\Program Files\\Veritas\\java\pbxiop2.jar";"C:\\Progra
m Files\\Veritas\\java\vxssiop2.jar";"C:\\Program Files\\Veritas\\java\jackson-a
ll.jar"

C:\Program Files\Veritas\Java>SET HIDE_LOGGING_ASSISTANT=0

C:\Program Files\Veritas\Java>if "[C:\\Program Files\\Veritas\\NetBackup]" == "[
]" goto skip

C:\Program Files\Veritas\Java>for /F "tokens=5-8 delims=:. " %a in ('echo.|time'
) do set thh=%a  & set tmm=%b  & set tss=%c  & set ths=%d

C:\Program Files\Veritas\Java>set thh=15  & set tmm=13  & set tss=27  & set ths=
36

C:\Program Files\Veritas\Java>for /F "tokens=1-4 delims=/ " %i in ('date /t') do
 set dday=%i  & set dmm=%j  & set ddd=%k  & set dyyyy=%l

C:\Program Files\Veritas\Java>set dday=21-10-2014  & set dmm=  & set ddd=  & set
 dyyyy=

C:\Program Files\Veritas\Java>set nbjLogFileName=jbp.15132736.log

C:\Program Files\Veritas\Java>set logFile=C:\\Program Files\\Veritas\\NetBackup\
logs\user_ops\nbjlogs\jbp.15132736.log

C:\Program Files\Veritas\Java>SET D_FILE_ENCODING=

C:\Program Files\Veritas\Java>if "[]" == "[]" goto skip2

C:\Program Files\Veritas\Java>SET INSTALL_PATH  1>"C:\\Program Files\\Veritas\\j
ava"\nbjconf

C:\Program Files\Veritas\Java>SET INITIAL_MEMORY  1>>"C:\\Program Files\\Veritas
\\java"\nbjconf

C:\Program Files\Veritas\Java>SET MAX_MEMORY  1>>"C:\\Program Files\\Veritas\\ja
va"\nbjconf

C:\Program Files\Veritas\Java>SET MEM_USE_WARNING  1>>"C:\\Program Files\\Verita
s\\java"\nbjconf

C:\Program Files\Veritas\Java>SET VNETD_PORT  1>>"C:\\Program Files\\Veritas\\ja
va"\nbjconf

C:\Program Files\Veritas\Java>SET PBX_PORT  1>>"C:\\Program Files\\Veritas\\java
"\nbjconf

C:\Program Files\Veritas\Java>SET NBJAVA_CORBA_DEFAULT_TIMEOUT  1>>"C:\\Program
Files\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET NBJAVA_CORBA_LONG_TIMEOUT  1>>"C:\\Program Fil
es\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET NBJAVA_CLIENT_PORT_WINDOW  1>>"C:\\Program Fil
es\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET VNETD_CONNECT_RETRY_TIMEOUT  1>>"C:\\Program F
iles\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET FORCE_IPADDR_LOOKUP  1>>"C:\\Program Files\\Ve
ritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET USE_NBJAUTH_WITH_ENHAUTH  1>>"C:\\Program File
s\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET FORCE_RESET  1>>"C:\\Program Files\\Veritas\\j
ava"\nbjconf

C:\Program Files\Veritas\Java>SET NB_EAT_HOME_DIR  1>>"C:\\Program Files\\Verita
s\\java"\nbjconf
Environment variable NB_EAT_HOME_DIR  not defined

C:\Program Files\Veritas\Java>SET D_FILE_ENCODING  1>>"C:\\Program Files\\Verita
s\\java"\nbjconf
Environment variable D_FILE_ENCODING  not defined

C:\Program Files\Veritas\Java>SET USE_OS_DATETIME_FORMAT  1>>"C:\\Program Files\
\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET NBCSSC_PORT  1>>"C:\\Program Files\\Veritas\\j
ava"\nbjconf

C:\Program Files\Veritas\Java>SET VALIDATE_REPLICATION_TOPOLOGY  1>>"C:\\Program
 Files\\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>SET NBSDS_PORT  1>>"C:\\Program Files\\Veritas\\ja
va"\nbjconf

C:\Program Files\Veritas\Java>SET HIDE_LOGGING_ASSISTANT  1>>"C:\\Program Files\
\Veritas\\java"\nbjconf

C:\Program Files\Veritas\Java>REM SET INSTALLED_RELEASE and BUILDNUMBER lines ad
ded during build.

C:\Program Files\Veritas\Java>SET INSTALLED_RELEASE=760000

C:\Program Files\Veritas\Java>SET BUILDNUMBER=20131113

C:\Program Files\Veritas\Java>if "[C:\\Program Files\\Veritas\\NetBackup\logs\us
er_ops\nbjlogs\jbp.15132736.log]" == "[]" goto skip

C:\Program Files\Veritas\Java>"C:\\Program Files\\Veritas\\java\jre\bin\java.exe
" -showversion -Xms256M -Xmx512M -Djava.library.path="C:\\Program Files\\Veritas
\\java;C:\Program Files\Veritas\Java\sec\at\bin"  -Dvrtsat.home="C:\Program File
s\Veritas\Java\sec\at" -Dvrts.NBJAVA_CONF="C:\\Program Files\\Veritas\\java"\\nb
jconf -Dvrts.common.utilities.DEBUG_PROPERTIES=Debug.properties -Dvrts.nbe.INST_
REL=760000 -Dvrts.nbe.BUILDNO=20131113 -Dvrtsat.datadir="C:\\Program Files\\Veri
tas\\java\var\VxSS\at" -Djava.util.prefs.PreferencesFactory=vrts.common.launch.P
ropertiesPreferencesFactory -classpath "C:\\Program Files\\Veritas\\java";"C:\\P
rogram Files\\Veritas\\java\allNB.jar";"C:\\Program Files\\Veritas\\java\dbext.j
ar";"C:\\Program Files\\Veritas\\java\emmidl.jar";"C:\\Program Files\\Veritas\\j
ava\nbCommon.jar";"C:\\Program Files\\Veritas\\java\nbjP.jar";"C:\\Program Files
\\Veritas\\java\servicelayer.jar";"C:\\Program Files\\Veritas\\java\crimson.jar"
;"C:\\Program Files\\Veritas\\java\jdom.jar";"C:\\Program Files\\Veritas\\java\m
charts.jar";"C:\\Program Files\\Veritas\\java\pvxDates.jar";"C:\\Program Files\\
Veritas\\java\pvxSpin.jar";"C:\\Program Files\\Veritas\\java\SchedUI.jar";"C:\\P
rogram Files\\Veritas\\java\VxHelpViewer.jar";"C:\\Program Files\\Veritas\\java\
vxrep-v2.20.jar";"C:\\Program Files\\Veritas\\java\AtWrapper.jar";"C:\\Program F
iles\\Veritas\\java\avalon-framework-4.1.5.jar";"C:\\Program Files\\Veritas\\jav
a\jacorb.jar";"C:\\Program Files\\Veritas\\java\logkit-1.2.jar";"C:\\Program Fil
es\\Veritas\\java\pbxiop2.jar";"C:\\Program Files\\Veritas\\java\vxssiop2.jar";"
C:\\Program Files\\Veritas\\java\jackson-all.jar";"C:\\Program Files\\Veritas\\j
ava\antlr-2.7.2.jar";"C:\\Program Files\\Veritas\\java\concurrent-1.3.2.jar" vrt
s.nbe.AdminConsole  1>"C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlo
gs\jbp.15132736.log" 2>&1

-----------------------------------------------------------------------------------

Also would like to highlight 1 thing here...my recent interaction with network guys they are saying...that u need to check on the Master server as it is server closing your connection (Teardown TCP connection).

I don't see anything particulary useful in the cmd log...

So, the next step would be checking logs on desktop ([C:\Program Files\Veritas\\NetBackup\logs\us
er_ops\nbjlogs\) and Master server logs listed above. Maybe master server logs first.

My question to the network admin would be:

Why would connections work all the time and then one specific day out of the blue decide to close connections? Bearing in mind that no changes have been made at OS or NBU level?

I have been using Java Console across many versions for longer than I can remember, even managing customer systems across VPN from our offices and from home and have never seen this...

Pls. find the logs attached.

console logs

bpjava-susvc logs