NBU status: 830, EMM status: No drives are available
Hi All,
Need help ASAP please. we have restore request. backup has been done by server henfp01 (old media server) on August. when we decomissioned server we have followed recommanded steps to do so.
now we have another media server henbackup01 and restore request. we got the tape. tape owner has been changed to henbackup01. but when we are running restore it is failing with error 5, details:
2/8/2012 9:40:02 AM - begin Restore
2/8/2012 9:40:09 AM - 1 images required
2/8/2012 9:40:09 AM - media 216737 required
2/8/2012 9:40:09 AM - media 216729 required
2/8/2012 9:40:13 AM - restoring image HENAPPS01_1314509342
2/8/2012 9:40:20 AM - connecting
2/8/2012 9:40:20 AM - requesting resource 216729
2/8/2012 9:40:21 AM - Error bptm(pid=2752) NBJM returned an extended error status: No drives are available (2001)
2/8/2012 9:40:21 AM - Error nbjm(pid=4568) NBU status: 830, EMM status: No drives are available
2/8/2012 9:40:21 AM - Error nbjm(pid=4568) NBU status: 830, EMM status: No drives are available
2/8/2012 9:40:27 AM - Error bptm(pid=5892) The following files/folders were not restored:
2/8/2012 9:40:27 AM - Error bptm(pid=5892) UTF - /D/ACAD/SURVEY/EAGLE POINT-MILL/Conveyor June 2005/Conveyor June 2005.bak
2/8/2012 9:40:29 AM - restored image HENAPPS01_1314509342 - (extended error status has been encountered, check logs(252)); restore time 00:00:16
2/8/2012 9:40:33 AM - connected; connect time: 00:00:13
2/8/2012 9:40:40 AM - Warning bprd(pid=10832) Restore must be resumed prior to first image expiration on INFINITY
2/8/2012 9:40:41 AM - end Restore; elapsed time: 00:00:39
the restore failed to recover the requested files(5)
Ouput of nbrb log:
2/8/2012 10:24:23.297 [ResBroker_i::evaluateHighPriorityRequests] after high priority resource evaluation: 3 high priority requests remain, 0 just allocated
2/8/2012 10:24:23.297 V-118-226 [ResBroker_i::evaluateOne] Evaluating request ID {42E7D314-F204-4488-AE39-0D1F31F575C1}
2/8/2012 10:24:23.359 V-118-202 [EMMAccess::allocateMedia] request to allocate media (Master Server adcutil30, Client henapps01, Job Type 2, Media ID 216729, Drive Name , Media Server henbackup01, Capabilities 0, Fibre Transport Preference 0, Assigned Time 1314509342) returned 2005001
2/8/2012 10:24:23.359 V-118-146 [ProviderManager::allocate] DriveOperationProvider returned Not Enough Valid Resources for request ID {42E7D314-F204-4488-AE39-0D1F31F575C1}
2/8/2012 10:24:23.359 [ResBroker_i::evaluateOne] resource request fails, requestId={42E7D314-F204-4488-AE39-0D1F31F575C1}, userId=jobid=251708, status=2005001, birthTime=1328721863, timeToFirstEval=0 sec, timeToSuccessOrFailure=0 sec, numberOfTimesEvaluated=1
2/8/2012 10:24:23.359 V-118-108 [ResBroker_i::failOne] failing resource request ID {42E7D314-F204-4488-AE39-0D1F31F575C1}, status 2005001
2/8/2012 10:24:23.359 V-118-137 [EMMProvider::getDriveForWaitingRequest] allocation information for request ID {42E7D314-F204-4488-AE39-0D1F31F575C1} is not found
I saw from above that it is assigning job to new media server (henbackup01). media server is ok with resources:
D:\Veritas\Volmgr\bin>tpconfig.exe -d
Id DriveName Type Residence
SCSI coordinates/Path Status
****************************************************************************
0 HP.ULTRIUM5-SCSI.011 hcart2 TLD(13) DRIVE=1
{3,0,5,0} UP
Currently defined robotics are:
TLD(13) SCSI coordinates = {3,0,5,1}
TLD(14) robot control host = elpbackup1
EMM Server = adcutil30
D:\Veritas\Volmgr\bin>tpconfig.exe -dl
Currently defined drives and robots are:
Drive Name HP.ULTRIUM5-SCSI.011
Index 0
SCSI coordinates {3,0,5,0}
Type hcart2
Status UP
SCSI Protection SR (Global)
Shared Access No
TLD(13) Definition DRIVE=1
Serial Number HU1049DWLM
Currently defined robotics are:
TLD(13) SCSI coordinates = {3,0,5,1}
TLD(14) robot control host = elpbackup1
EMM Server = adcutil30
I ran backup job and it is successfully completed, so everything is ok with drives.
Also emm log:
F:\Veritas\NetBackup\bin\admincmd>vxlogview.cmd -p 51216 -o 111 -b "2/8/2012 10:24:22 AM" -e "2/8/2012 10:24:30 AM" -L -E
2/8/2012 10:24:23.375 [Error] V-111-1049 EMMServer generic error = Configuration does not exist, retval = < 2001045 >
I attached bptm log, bpimagelist output.
NBU 7.0.1 for all master, media and client.
OS: master - Windows 2008 R2
media - Windows 2003
Client - windows 2003
Thanks for direction Marianne, i changed media type and restore is running now. i didnt notice that media type was different.
but during restore i got following warning:
2/8/2012 11:24:12 AM - Warning bptm(pid=2208) media id 216729 not found in Media Manager, mount request will most likely occur
What does this means?
Thanks again!
