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Dmitry_K's avatar
Dmitry_K
Level 4
8 years ago

NBU update 8.0 - 8.1 failed (or not, we are still trying)

We tried to update NBU 8.0 to 8.1 and had a problem - update fall with errors

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11-16-2017,11:06:45 : bpnbaz.exe returned error code 17. Returning with error.

11-16-2017,11:07:17 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -u

11-16-2017,11:07:17 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m.

11-16-2017,11:07:37 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m

11-16-2017,11:07:37 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -t.

11-16-2017,11:08:05 : Configuration script setupWmc failed

11-16-2017,11:08:05 : CustomAction Deferred_WebAdminConsoleOps returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

11-16-2017,11:08:05 : Action ended 11:08:05: InstallFinalize. Return value 3.

11-16-2017,11:08:18 : Action ended 11:08:18: INSTALL. Return value 3.

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NBu made the rollback, but after rollbas it was another problem -

span service didn not start with error in win APP log -

The description for Event ID 1 from source spad

-1: The storage data format is ahead of software supported version

26016: Storage Format: Check failure.

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It is looks like update process update MSDP to 8.1 version, but rollback software to 8.0

After reboot the second attempt to install 8.1. stay on "deploying server certificate / waiting for command bptestnetconn.exe" and write continuously in win SYSTEM log "The NetBackup Proxy Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service."

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I so this (deploying server certificate) near a hour, before it continue.

I think it is very interesting issue, because I can't rollback MSDP, if upgrade fell.

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Question:

Where can I find statistics of successful/unsuccessful upgrades and upgrade troubleshooting guide?

8
Windows Server 2008 R2
  • Dmitry_K's avatar
    Dmitry_K
    Level 4
    8 years ago

    Well, I finished it.

    I restart install/update process, waited near 30 minutes on bptestconnection stage, then MSDP updates.

    After this procedure there was only one errors -

    NetBackup status code: 552

    Message: The Certificate Revocation List (CRL) could not be downloaded and, therefore, the certificate revocation status could not be verified. For more information, see the NetBackup logs.

    It was easy -

    How to identify and correct certificate and CRL related errors in 8.1

    https://www.veritas.com/support/en_US/article.100039941

     

    How to generate a Certificate Revocation List (CRL) when it is not automatically generated on the master server during installation.

    https://www.veritas.com/support/en_US/article.100039736