NBU VMware policy restore error (2820)
Failed trying to perform a SQL restore (NBU SQL agent) from a VMware policy with "SQL Server Recovery" enabled.
07/24/2014 14:01:30 - begin Restore
07/24/2014 14:01:37 - restoring from image sv204859_1406215187
07/24/2014 14:01:37 - requesting resource @aaadi
07/24/2014 14:01:40 - Info bprd (pid=10234) Restoring from copy 1 of image created Thu Jul 24 17:19:47 2014
07/24/2014 14:01:40 - granted resource MediaID=@aaadi;DiskVolume=LSU01;DiskPool=US_STI_DADO_NSIDD01_LSU01_NETBPNY2P03;Path=LSU01;StorageServer=nsidd01-ost.ztb.icb.commerzbank.com;MediaServer=mediany2p02.zit.commerzbank.com
07/24/2014 14:01:45 - Info bpdm (pid=54705) started
07/24/2014 14:01:45 - started process bpdm (pid=54705)
07/24/2014 14:01:46 - Info bpdm (pid=54705) reading backup image
07/24/2014 14:01:47 - Info bpdm (pid=54705) requesting nbjm for media
07/24/2014 14:01:48 - Info bpdm (pid=54705) using 30 data buffers
07/24/2014 14:01:48 - Info bpdm (pid=54705) spawning a child process
07/24/2014 14:01:48 - Info bpbrm (pid=54705) child pid: 54706
07/24/2014 14:01:51 - Warning bpdm (pid=54705) failure logging message to client SV204859 in log /d/apps/VERITAS/NetBackup/Logs/user_ops/mssql/logs/0724114140124-5100-2480-000-000-prg: can't connect to client (58)
07/24/2014 14:01:52 - begin reading
07/24/2014 14:01:53 - end reading; read time: 0:00:01
07/24/2014 14:01:53 - requesting resource @aaadi
07/24/2014 14:01:54 - Info bpdm (pid=54705) completed reading backup image
07/24/2014 14:01:54 - Info bpdm (pid=54705) EXITING with status 0
07/24/2014 14:01:58 - granted resource MediaID=@aaadi;DiskVolume=LSU01;DiskPool=US_STI_DADO_NSIDD01_LSU01_NETBPNY2P03;Path=LSU01;StorageServer=nsidd01-ost.ztb.icb.commerzbank.com;MediaServer=mediany2p02.zit.commerzbank.com
07/24/2014 14:02:01 - Error bpbrm (pid=54728) bpcd on SV204859 exited with status 48: client hostname could not be found
07/24/2014 14:02:02 - Info tar (pid=0) done. status: 48: client hostname could not be found
07/24/2014 14:02:02 - Error bpbrm (pid=54728) client restore EXIT STATUS 48: client hostname could not be found
07/24/2014 14:24:02 - Info bpdm (pid=8792) started
07/24/2014 14:24:02 - started process bpdm (pid=8792)
07/24/2014 14:24:03 - Info bpdm (pid=8792) reading backup image
07/24/2014 14:24:04 - Info bpdm (pid=8792) requesting nbjm for media
07/24/2014 14:24:05 - Info bpdm (pid=8792) using 30 data buffers
07/24/2014 14:24:05 - Info bpdm (pid=8792) spawning a child process
07/24/2014 14:24:05 - Info bpbrm (pid=8792) child pid: 8812
07/24/2014 14:24:08 - Warning bpdm (pid=8792) failure logging message to client SV204859 in log /d/apps/VERITAS/NetBackup/Logs/user_ops/mssql/logs/0724114140124-5100-2480-000-000-prg: client hostname could not be found (48)
07/24/2014 14:24:08 - begin reading
07/24/2014 14:24:09 - end reading; read time: 0:00:01
07/24/2014 14:24:09 - requesting resource @aaadi
07/24/2014 14:24:10 - Info bpdm (pid=8792) completed reading backup image
07/24/2014 14:24:10 - Info bpdm (pid=8792) EXITING with status 0
07/24/2014 14:24:12 - granted resource MediaID=@aaadi;DiskVolume=LSU01;DiskPool=US_STI_DADO_NSIDD01_LSU01_NETBPNY2P03;Path=LSU01;StorageServer=nsidd01-ost.ztb.icb.commerzbank.com;MediaServer=mediany2p02.zit.commerzbank.com
07/24/2014 14:24:15 - Error bpbrm (pid=8826) bpcd on SV204859 exited with status 48: client hostname could not be found
07/24/2014 14:24:16 - Info tar (pid=0) done. status: 48: client hostname could not be found
07/24/2014 14:24:16 - Error bpbrm (pid=8826) client restore EXIT STATUS 48: client hostname could not be found
07/24/2014 14:46:16 - restored from image sv204859_1406215187; restore time: 0:44:39
07/24/2014 14:46:20 - end Restore; elapsed time 0:44:50
NBU VMware policy restore error (2820)
Your first error is:
can't connect to client (58)
Your second error is:
bpcd on SV204859 exited with status 48: client hostname could not be found
The solution is to update your DNS records with forward and reverse entries for client "SV204859". Then ensure your media server is pulling DNS from the same DNS server.
To test you can log in to "mediany2p02.zit.commerzbank.com" and run:
bptestbpcd -client SV204859 -debug -verbose
This will give you all the detailed information about why you cannot connect.
TECHNOTE:
http://www.symantec.com/business/support/index?page=content&id=TECH37120