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stucci
Level 6
8 years ago
Solved

NBU8.1 - Hyper-v job error 6

Hello everybody,

we have a big environment of hyper-v VMs and we have some issue, in particular we have job error 6 that I cant find any solution. Do you have any experience ??

Our environment is all in 8.1.

Master: win server 2012 R2; Media server: appliance 5240; clients (host hyper-v): win server 2012 R2

  • Hello guys,

    I solved the issue with a support veritas case. The support guy found these evidence:

    I believe the issue seems to originate from this error in VxMS:
     
      16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
      16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
      16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
      16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
      16:03:37.0281 : dumpMftBitmap:NtfsFileSystem.cpp:1277 <INFO> : Dumping $mftbitmap of \\?\GLOBALROOT\Device\CSV{d1ea67bc-c984-4ca8-9f98-3ae8149f718f}\ : mftbitmap_1bc4ec38
      16:03:37.0281 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
      16:03:37.0281 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
      16:03:37.0328 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
      16:03:37.0328 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
      16:03:37.0328 : openFileName:NtfsOpenFile.cpp:480 <WARN> : Returning: 5488
      16:03:37.0328 : openFileName:NtfsFileByHandle.cpp:646 <WARN> : Returning: 5488
      16:03:37.0328 : openFileName:NtfsFile.cpp:780 <WARN> : Returning: 5488
      16:03:37.0328 : ntfsMapOpenFileName:NtfsCoordinator.cpp:1001 <WARN> : Returning: 5488
      16:03:37.0328 : pv_ntfs_map_open_file_name:libntfs.cpp:1790 <WARN> : Returning: 5488
      16:03:37.0328 : hv_vmware_map_fini:libvix.cpp:539 <TRACE> : Released VixCoordinator
      16:03:37.0328 : hv_microsoft_wmi_map_fini:libvhdo.cpp:522 <TRACE> : Released VhdoCoordinator
     
     
    5488 - 4096 = Win32 API error 1392
    C:\ >net helpmsg 1392
     
    The file or directory is corrupted and unreadable.
     
    When checking in the hyperv event viewer we see:
     
    Event 10172
    VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: Catastrophic failure (0x8000FFFF)
     
     
     
    Event 10172
    VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: A function call was made when the object was in an incorrect state for that function (0x80042301)
    
     
     
    This is coming from microsoft side, I would suggest opening a call with microsoft of notifying your windows team on this error for assistance.

    So I asked help to the Microsoft Support Team and after many attempts we solved with these two actions:

    on the VM  Stop / Restart hyper-v shadaow copy service

    on the VM Stop Volume shadow copy

    regards

    Ste