Forum Discussion

____111's avatar
____111
Level 3
12 years ago

ndmp restore error

Hi all 

There is a failure when i restore vol by ndmp (netapp ontap 3050),the error messages below.

11/25/2013 9:52:56 PM - begin Restore
11/25/2013 9:52:57 PM - 1 images required
11/25/2013 9:52:57 PM - media 6F0000 required
11/25/2013 9:53:01 PM - restoring image fas3050_1385387430
11/25/2013 9:58:13 PM - Error bpbrm(pid=4936) Cannot connect to fas3050         
11/25/2013 9:58:13 PM - Info bpbrm(pid=4936) telling media manager to start restore on client     
11/25/2013 10:03:13 PM - Error bptm(pid=5732) ndmp_open_and_auth() failed, return code 104        
11/25/2013 10:03:14 PM - Error bpbrm(pid=6608) Cannot connect to fas3050         
11/25/2013 10:03:14 PM - Info bpbrm(pid=4936) got ERROR 0 from media manager       
11/25/2013 10:03:14 PM - Info bpbrm(pid=4936) killing bpbrm child 6608.         
11/25/2013 10:03:14 PM - Error bptm(pid=5732) abnormal exit, but EXIT_Status == 0       
11/25/2013 10:03:14 PM - Info bptm(pid=5732) EXITING with status 174 <----------        
11/25/2013 10:03:15 PM - Info bpbrm(pid=6608) start tar32 on client         
11/25/2013 10:03:35 PM - Error ndmpagent(pid=5204) connection socket is invalid         
11/25/2013 10:09:01 PM - end Restore; elapsed time: 00:16:05
cannot connect on socket(25)
 
 
But ndmp backup is success.
 
 
The bptm logfile below:
19:36:52.489 [1864.2960] <2> vnet_connect_to_bpcd: ../../libvlibs/vnet_connect.c.237: 0: connect_to_service() failed: 18 0x00000012
19:36:52.489 [1864.2960] <2> local_bpcr_connect: Can't connect to client fas3050
19:36:52.489 [1864.2960] <2> ConnectToBPCD: bpcd_connect_and_verify(fas3050, fas3050) failed: 25
19:36:52.520 [1864.2960] <16> bpbrm start_bpcd_stat: Cannot connect to fas3050
 
bpclntcmd rely
C:\Users\Administrator>bpclntcmd -hn fas3050
host fas3050: fas3050 at 172.17.5.5
aliases:     fas3050     172.17.5.5
 
 
tpautoconf rely
C:\Users\Administrator>tpautoconf -verify fas3050
Connecting to host "fas3050" as user "root"...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
  host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
Host info is:
  host name "fas3050"
  os type "NetApp"
  os version "NetApp Release 7.3.7"
  host id "0101187815"
Login was successful
Host supports LOCAL backup/restore
Host supports 3-way backup/restore
Host has SnapVault Secondary license installed
 
additional info：the ndmp is remote mode
 
 
plz help me to solve the problem.thankU
 
version 7.1 OS windows 2008r2  NetApp Release 7.3.7 
 
7.1.x and Earlier
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • ____111's avatar
    ____111
    12 years ago

    Hi Marianne,

    I found out the reason.The entry of client name = fas3050 is wrong in the bp.conf(in windows is regedit of symantec) .If i change it to airs(the hostname of master), then restore is success.

    But i have some question about it.

    First,i know it mode is remote,so the client is ndmpagent one.but why the option of backup is success before?

     

    Last,i don't change the regedit before,the installation is default and success.why it will change to the hostname of filer?

     

    laugh

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    1) does Media server for backup and restore is same?

    if yes,

    did you trigger the restore from admin console(BAR window) or java console?

    if it is admin console(BAR window) 

    does it open run as adminstrrator?

  • ____111's avatar
    ____111
    Level 3
    12 years ago

    1.yes.

    2.i do it from admin console and open run as administrator.

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    that was the restore log and you can find that from the server when you triggred the restore from below path

     

    installpath/veritas/netbackup/logs/user_ops/<user id>/logs  --> windows

    /usr/openv/netbackup/logs/user_ops/<user id>/logs --> if unix

    user id should be the one that is used to open the netbackup GUI.

    in case of admin console it should be adminstrator .

     

     

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    This does not seem right...

    Can't connect to client fas3050

    NBU should not try to connect to the filer because there is no NBU software installed on the client.

    Please tell us more about the backup. If we can see how the policy is configured it may help:

    bppllist <policy-name> -U
    (command is in ...\veritas\netbackup\bin\admincmd)
     

  • ____111's avatar
    ____111
    Level 3
    12 years ago

    my OS is windows 2008,but the C:\Program Files\Veritas\NetBackup\logs\user_ops\Administrator\logs is the empty folder.

    Is it any button to control(on or off)？

    The [backup,archive and restore] is open by administrator.

  • ____111's avatar
    ____111
    Level 3
    12 years ago

    hi Marianne,

    FYI.

     

    C:\Users\Administrator>bppllist test2-ndmp -U
    ------------------------------------------------------------
     
    Policy Name:       test2-ndmp
     
      Policy Type:         NDMP
      Active:              yes
      Effective date:      11/05/2013 11:02:22
      Mult. Data Streams:  no
      Client Encrypt:      no
      Checkpoint:          no
      Policy Priority:     0
      Max Jobs/Policy:     Unlimited
      Disaster Recovery:   0
      Collect BMR info:    no
      Residence:           airs-hcart3-robot-tld-0
      Volume Pool:         NetBackup
      Server Group:        *ANY*
      Keyword:             (none specified)
      Data Classification:       -
      Residence is Storage Lifecycle Policy:    no
      Application Discovery:      no
      Discovery Lifetime:      28800 seconds
     
      Granular Restore Info:  no
      Ignore Client Direct:  no
      HW/OS/Client:  NDMP          NDMP          fas3050
     
      Include:  /vol/ndmpw
     
      Schedule:          test1
        Type:            Full Backup
        Frequency:       every 7 days
        Maximum MPX:     1
        Synthetic:       0
        PFI Recovery:    0
        Retention Level: 1 (2 weeks)
        Number Copies:   1
        Fail on Error:   0
        Residence:       (specific storage unit not required)
        Volume Pool:     (same as policy volume pool)
        Server Group:    (same as specified for policy)
        Residence is Storage Lifecycle Policy:     0
        Daily Windows:
     
     
     
     
    something about info
    1.remote mode (filer--------master&media------library)
    2.attachment is the implementing that i do the same.
     
    Do you need anything else info about ndmp backup?
     
    thank U Marianne
     
  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    I am out of ideas...

    Backup options look good.
    I managed to find one TN, but that was for multiplexed backup with NBU 6.5. None of this applies to your situation.

    All I can think is that something is wrong with restore steps.

    Are you trying to restore single file? A directory? Full volume?
    To same or different destination?
    Maybe you can share screenshots of restore steps?

  • ____111's avatar
    ____111
    Level 3
    12 years ago

    OK, I will try again and prtSc the screenshot of all restore steps.

    It maybe execute tomorrow.

    Thank U for your helpful assistant.

    smiley