Forum Discussion

albatroz19's avatar
albatroz19
Level 5
9 months ago

Netbackup 10.0.0.1 client Solaris 5.10 upgrade fail

Hi,
i have a Solaris 5.11 global zone on Oracle SPARC-T7-4 server, and Netbackup upgraded from 7.7.3 to 10.0.0.1 version.

Now i wanna upgrade the local zone also it on 7.7.3, to 10.0.0.1 but it fail with this error:

"ERROR: Detected an attempt to install incorrect platform and/or
operating system and version client binaries on client10."

These are Global and Local zone info:

- Global zone SunOS  5.11 11.3 sun4v sparc sun4v  Oracle Solaris 11.3 SPARC

- Whole Local zone SunOS  5.10 Generic_Virtual sun4v sparc sun4v  Oracle Solaris 10 1/13 s10s_u11wos_24a SPARC

On Veritas SORT NetBackup Operating System Compatibility Checker, i see that it's accepted for NBU 10 version.
Please someone can suggest a solution?

PS: I tried upgrade via primary gui, push install, manual install on local zone.

Thanks in advance,
Regards

Other
  • Genericus's avatar
    Genericus
    Moderator
    8 months ago

    Check the software compliance - NetBackup stopped supporting Solaris at 9.1.0.1

    I know because my master is solaris at 9.1.0.1 and I am migrating off solaris now...

  • kiyan's avatar
    kiyan
    Level 6
    8 months ago

    I believe if it is missing a required package, it will provide a hint at installation (at least for me it did) time as it will do precheck for these packages.
    But it could be something different between these two OS,just check if the both of them (OS level) are having same release, build etc.

     

     

    • davidmoline's avatar
      davidmoline
      Level 6
      8 months ago

      HI albatroz19 

      As kiyan says, there may be differences between the global and local zones. This is apparently a known issue  depending on the pkginfo settings. When you patch the global zone, not all packages in the local zone will be updated necessarily.

      I believe if you detach then 'attach -u' the local zone this will sync up the versions. 

      Cheers
      David

  • DPeaco's avatar
    DPeaco
    Moderator
    8 months ago

    Upgrading directly from 7.7.3 to 10.x is a huge jump! There are a LOT of security enhancements/implementations in NBU from version 8.1.1 and after. Sometimes, you have to upgrade in "steps" before you reach the end result for the version you wish to end up with.

  • quebek's avatar
    quebek
    Moderator
    9 months ago

    Hi

    Thinking out loud... are you using proper client binaries?

    How you do upgrade this? Can you shed a ligth? via local installer, deployment policies, push install?

    • albatroz19's avatar
      albatroz19
      Level 5
      8 months ago

      Hi,
      client binaries are correct.

      I do a pre-check via upgrade software by client's on Netbackup Java GUI, and it's ok, but when i do upgrade it fail with error above indicated.
      Already tried push install, local installer, but same error.

      Regards,

      • davidmoline's avatar
        davidmoline
        Level 6
        8 months ago

        Hi albatroz19 

        It may be cleaner to uninstall the old version first and perform a tidy up before doing a fresh install on NetBackup 10.x

        There is little on the client (other than perhaps exclude lists) that needs to be saved during an upgrade.

        As for why it is failing - you may be missing required packages in the local zone to allow the install to work:
        developer/developerstudio-126/library/c++-libs
        developer/developerstudio-126/library/c-libs
        developer/developerstudio-126/library/f90-libs
        developer/developerstudio-126/library/math-libs
        developer/developerstudio-126/library/perflib
        developer/developerstudio-126/library/studio-gccrt
        Refer to this article on Solaris 11 requirements for NetBackup 10:
        https://www.veritas.com/content/support/en_US/article.100055295.html

        David