Netbackup 7.5 Exchange GRT Restore issue

This is more than likely to be a premission or config issue.   Start with :

Confirm the Netbackup Client Service , Netbackup Legacy Client Service and the  Netbackup Legacy Network  Service is set to an account that has local domain rights and exchange admin rights.  This should be done on all nodes in the DAG and the CAS server(s).

Next confrim the configuration by reviewing :

http://www.symantec.com/docs/HOWTO73076  - Everything you need to know to get Exchange Granular backups to work

If you confrimed the above then we will need to look at the <install dir>\netbackup\logs\ncfnbbrowse

I am curious to know you get this errors with you try to browse backup images from Client BAR GUI or only from Master ?

did you try increasing File Browse time out in master server host properties?

what is your dedup STU? does it Pure disk or Data domain? or something els?

James

Following is short silent video with documented info in brief (pre-reqs)

https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75

Check if any minor steps is not missed in hurry

Thanks for the input so far! With regards to your questions :-

The three services mentioned (Client, legacy client & legacy network) are configured to use a Backup Domain Admin account.

I have been through the "everything you need to make GRT work" and can verify I have done all that.

I have tried using the Client BAR from both master and Media servers and also from the Exchnage server directly. This also inlvolved testing using different Dedup STU with 5000MB fragment size.

The timeout for "file browse" is set at 1800 seconds on the client settings of the Master.

The STU is software dedup (MSDO).

I have not checked the <install dir>\netbackup\logs\ncfnbbrowse at this time - can you tell me what to look for there?

Regards

Hi Jack,

Yes, I have gone through the video you mention (very good) and I have verified that I missed nothing in that.

I have also verified that I can login through OWA as all the mailbox users I am working with (including the "backup" user mailbox).

Regards

Did you check the configuration for the CAS Server since it handles the restore ?

Please upload the ncfnbbrowse and bpresolver

Please check on CAS server  and confirm the Netbackup Client Service , Netbackup Legacy Client Service and the  Netbackup Legacy Network is running domain account which has exchange admin (Org management) rights.

<install dir>\netbackup\logs\ncflbc and nbfsd logs as well. When browse operation is failing thats where image is getting mounted and read operation is getting performed. Nbfsd log from media server and client both would be helpful.

Steps to configure Exchange 2010 GRT backup with win2k8

v  To configure the NetBackup service account (Exchange 2010)

1.       In Active Directory Users and Computers, select the Users directory.

2.       Right-click on the Administrator account, click Copy, and create an account for NetBackup.

Create a user account that has a mailbox with a unique name. A unique name is one that does not already exist within the Exchange Organization. This name cannot be contained as a set of characters in an existing name.

For example: EXCH1 is entered as the unique mailbox name, and other mailbox names such as EXCH1BACKUP or BACKUPEXCH1 exist. The backup or restore of individual mailboxes or both fail.

3.       Double-click on the account you created.

4.       In the Properties dialog box, click the Members Of tab.

5.       Click Add and add this account to the following groups Domain  Admins group:

·         Administrators

·         Domain Users

·         Organization Management

6.       Configure the NetBackup Client Service log on account.

Netbackup Client service must run with the domain admin account.

7.       If you receive an "Access is denied" error when you perform a restore, you may need to run the following commands:

New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation

New-ManagementRoleAssignment -Role EWSImpersonationRole -User Administrator  

EWSImpersonationRoleAssignment

where Administrator is the alias of the Active Directory account you want to use.

v  Enable Firewall port

·         Open bidirectional port for communication master/media server to client.

·         Port: 7394 (nbfsd); 2049 (nfs); 111 (portmap).

v  Enabling Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2

1. Open the Server Manager.
2. In the left pane, click Roles and, in the right pane, click Add Roles.

3. In the Add Roles Wizard, on the Before You Begin page, click Next.
4. On the Select Server Roles page, under Roles, check the File Services check box.

5. Click Next.
6. On the Files Services page, click Next.
7. On the Select Role Services page, uncheck File Server.
8. Check Services for Network File System.

9. Click Next and complete the wizard.
10. On the media server, configure the portmap service to start automatically at server restart.

Issue the following from the command prompt:

sc config portmap start= auto

This command should return the status [SC] ChangeServiceConfig SUCCESS.

11. For each host in your configuration, choose from one of the following:
    • If you have a single host that functions as both the media server and the Exchange granular client, you can disable the Server for NFS.
    • For a host that is only the NetBackup media server, you can disable the Server for NFS and the Client for NFS.
    • For a host that is only an Exchange granular client, you can disable the Server for NFS.

v  Disabling the Server for NFS

After you enable Services for Network File System (NFS) on the media server and on the Exchange granular clients, you can disable Server for NFS.

To disable the Server for NFS

1. Open the Server Manager.
2. In the left pane, expand Configuration.
3. Click Services.

4. In the right pane, right-click on Server for NFS and click Stop.

5. In the right pane, right-click on Server for NFS and click Properties.
6. In the Server for NFS Properties dialog box, from the Startup type list, click Disabled.

7. Click OK.
8. Repeat this procedure for the media server and for each Exchange granular client.

v  Disabling the Client for NFS on the media server

After you enable Services for Network File System (NFS) on a host that is only a NetBackup media server, you can disable the Client for NFS.

To disable the Client for NFS on the NetBackup media server

1. Open the Server Manager.
2. In the left pane, expand Configuration.
3. Click Services.

4. In the right pane, right-click on Client for NFS and click Stop.
5. In the right pane, right-click on Client for NFS and click Properties.
6. In the Client for NFS Properties dialog box, from the Startup type list, click Disabled.
7. Click OK.

v  Steps to create Exchange GRT policy for  Backup

• Right click on Policy & Select ‘New Policy’.

• Enter ‘Policy Name’

• Enter Policy Attributes as shown in the screen shot

• Click on the Schedule tab & create schedules as shown in the bellow screen shots.

• Click on the ‘NEW’ to create new schedule.

• Click on Client Tab & add client Name (Exchange server name).

• Click on the Backup selection tab.

• Click on ‘NEW’ add information store as shown in the screen shot.
• Click on the ‘OK’ button to complete policy creation.

Configuring a different network port for NBFSD

NBFSD runs on port 7394. If another service uses the standard NBFSD port in your organization, you can configure the service on another port. The following procedures describe how to configure a NetBackup server to use a network port other than the default.

To configure a different network port for NBFSD (Windows server)

1. Log on as administrator on the computer where NetBackup server is installed.
2. Open Regedit.
3. Open the following key.:

HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config

4. Create a new DWORD value named FSE_PORT.
5. Right-click on the new value and click Modify.
6. In the Value data box, provide a port number between 1 and 65535.
7. Click OK.

To configure a different network port for NBFSD (UNIX or Linux server)

1. Log on as root on the computer where NetBackup server is installed.
2. Open the bp.conf file.
3. Add the following entry, where XXXX is an integer and is a port number between 1 and 65535.

FSE_PORT = XXXX

Hi,

I attach two of the logs mentioned (other logs were not showing as present).

nbfsd & ncfnbbrowse

regards