Forum Discussion

policeman51's avatar
policeman51
Level 4
13 years ago

Netbackup 7.5 KMS service won't start

We're running Netbackup 7.5.0.3 and are running the KMS tape encryption for one of our backups.

We recently upgraded from 7.1 and everything is working fine, but the KMS service will not start.  It starts and then just stops with this message in the System Event log:  The NetBackup Key Management Service service entered the stopped state.

No errors or anything.  Is anyone else experiencing this, I can't seem to find anyone else with this issue.

Thanks,

 

Mike

7.5
Backing Up
Backup and Recovery
NetBackup
SQL
  • CRZ's avatar
    CRZ
    13 years ago

    Could your KMS database have disappeared?  Does the KMS folder still exist and is it nonempty?  (Path is: <install_path>\kms )

    I suspect it may not be there (or may have gotten moved somewhere NetBackup isn't expecting) - failure to find configuration usually stops nbkms cold.

    Troubleshooting KMS
     http://symantec.com/docs/HOWTO70250

    DISCLAIMER: I don't actually know anything about KMS, but I get hunches and know how to point you to documentation... you may need to call and open a case to talk to someone who does.

  • CRZ's avatar
    CRZ
    Level 6
    13 years ago

    Could your KMS database have disappeared?  Does the KMS folder still exist and is it nonempty?  (Path is: <install_path>\kms )

    I suspect it may not be there (or may have gotten moved somewhere NetBackup isn't expecting) - failure to find configuration usually stops nbkms cold.

    Troubleshooting KMS
     http://symantec.com/docs/HOWTO70250

    DISCLAIMER: I don't actually know anything about KMS, but I get hunches and know how to point you to documentation... you may need to call and open a case to talk to someone who does.