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yannlindemann's avatar
yannlindemann
Level 4
8 years ago

Netbackup 7.7.3 see library but can't configure the drives

Windows 2008 R2 Netbackup 7.7.3 Master Server

Library Eternus Fujitsu LT60S2 4xUltrium-HH7(IBM) LT0 7 tapes drives

I see the library in Windows, the drives. When I try to add the library in Nebackup, that's failed..

Netbackup see the library and the drives but I can't select the drives...I should configure the drive before... HOW and WHERE? ..

thanks

2008) Not Applicable
7.7
  • Marianne's avatar
    Marianne
    Level 6
    8 years ago
    The hostnames between the screenshots are different. Why would that be?
    • Michael_G_Ander's avatar
      Michael_G_Ander
      Level 6
      8 years ago

      Think you have to select the drives (check the boxes) in picture 2.

      In doubt if the drives are supposed to be on a remote host, but that explains the different host names.

      Another thing the driver the tape drives seems not to be loaded in picture 1, as they are shown as other devices and not tape drives.

      If the tape drive driver are installed, you maybe load by doing a update driver else you will probably have to reboot.

      • yannlindemann's avatar
        yannlindemann
        Level 4
        8 years ago

        Think you have to select the drives (check the boxes) in picture 2

        No that's the issue, I can't select them

        Another thing the driver the tape drives seems not to be loaded in picture 1, as they are shown as other devices and not tape drives

        I downloaded the drivers from IBM this morning but nothing changed... the drives still appear in the others device..

    • yannlindemann's avatar
      yannlindemann
      Level 4
      8 years ago

      Hi Marianne, the windows server and the netbackup consoles, master/media has a different names without any issue

      We running this system since 5 years.

       

      We had a SL500 storagetek library for 4 years but we replaced it one week ago for a Fuitsu Eternus  LT60S2 with HH7 LTO7 tapes drives

      I upgraded the Netbackup Master and Media yesterday to 7.6 to 7.7.3 because I thought that we had a drivers issue in Netbackup. Unfortunately, nothing has changed. I'm able the see the robot in Windows and the drives in "other devices" with a question mark, as you can see in the screenshot.

      This morning I found the IBM HH7 drivers in the IBM website. I installed them but nothing changed...

      The Netbackup server's and the library are connected to a brocade switch without zoning. I able the see the WWN of the library drives in the switch so the connection's work to the switch.

       

      One thing I'll do tomorrow is, connecting one fiber from the library directly to the Netbackup server HBA card. If I'm able the see the tape drive, It will be a begining..

  • pandianspp16's avatar
    pandianspp16
    Level 2
    8 years ago

    Hi yannlindemann

    Could you update the Tape Drive Device Driver and try to configure the devices.

     

    • yannlindemann's avatar
      yannlindemann
      Level 4
      8 years ago

      Downloaded the drivers from IBM but I can't double click on the other device IBM Ultrium HH7 and select driver update.. I did but never found the drivers in the downloaded folder... So I installed them with the application which came with the drivers package, after the reboot, nothing changed..

      • Michael_G_Ander's avatar
        Michael_G_Ander
        Level 6
        8 years ago

        As long as the tape drives shows as other devices they Netbackup will not be able to detect them as tape drives.

        Seem to remember that the IBM installer needed an option to tell it to install the tape driver.

        try to do installer -? or -help if you have not already.

        When it works you should see files like lto.sys under the drivers folder in system32

  • nbutech's avatar
    nbutech
    Level 6
    8 years ago

    Hello,

    Is this a new tape library you are trying to setup ? If so for the old library did you decomissioned everything properly ..?

    It is important to understand on whihc host the library is been setup as pointed out by Mariaane

    And then ensure that host has the driveres loaded and the server been rebooted before use.

    Only then it is good to go for NBU configuration

     

     

    • yannlindemann's avatar
      yannlindemann
      Level 4
      8 years ago

      yes its a new library, the old one has broke.

      I decomissioned the old library from Netbackup as described on the veritas website. I transfered all the tapes in the stand alone drive.

      After that I removed the drives and the robot from Netbackup, rebooted as well.

      Here the screenshot when I running the new robot setup.

       

      • Michael_G_Ander's avatar
        Michael_G_Ander
        Level 6
        8 years ago

        You still have the tape drives shown as other devices, until you get them to show as tape drives in the OS there is no reason to try to configure them in Netbackup.

         

  • nbutech's avatar
    nbutech
    Level 6
    8 years ago

    Are you installing the non-exclusive drivers or exclusive ?

    • Marianne's avatar
      Marianne
      Level 6
      8 years ago

      Seems 'exclusive' or 'non-exclusive' is immaterial at this stage.

      IBM LTO 7 is not supported on W2008. 
      Not by IBM and therefore not by NBU either. 

      Only supported with W2012....

      • yannlindemann's avatar
        yannlindemann
        Level 4
        8 years ago

        Hi Marianne, yes... I contacted the Fujitsu Eternus support yesterday and here what they said..

         

        ****************************************************************************************************************************We found a compatibility chart for Veritas NetBackup 7.7.x on the Veritas site that shows the IBM Ultrium-HH7 tape drives are not supported by Windows 2008 x64 and the NetBackup 7.7.x.  I have attached the compatibility document for NetBackup 7.7, see page 191 for the table showing the IBM Ultrium-HH7 drive compatibility with Windows 2008.

        The link to the document is: https://www.veritas.com/support/en_US/article.000025228

        We also found a hotfix is available for LTO-7 support in Windows Server 2012, but not for Windows 2008R2.

        Please confirm this with Veritas and update the OS / NetBackup as needed

        *******************************************************************************************************************************

        my question is, can I upgrade my Windows 2008R2 to Windows 2012? ... does the Netbackup 7.7.3 is compatible with the LTO7 ?

    • tunix2k's avatar
      tunix2k
      Level 5
      8 years ago

      Hi nbutech,

       

      due to debug message non-exclusive.

      Hi yannLindemann

      To check for LTO-7 have a look at inf file fortape drives: D:\IBM Drivers\IBMTape.x64_w08_6252\exctapef.inf

      this should confirm LTO-7 is not supportet in Windows 2008R2

       

      ciao

      Martin