Netbackup 8.1 java console exit status 526: bpjava authentication service connection failed

Question

I have a new installation of NetBackup 8.1 on a rhel 7 server (VM).&nbsp; Trying to connect with the Java Console from my PC and I'm getting a 526: bpjava authentication service connection failed error.&nbsp; The Network guys/gals are seeing the traffic&nbsp; from my pc to the master server over port 1556 completing and nothing is being blocked. I tried with my login and with root and both had the same result.&nbsp;I have myself with full permissions in the auth.conf file.Any ideas?&nbsp; I have a case open with Veritas tech support, just wondering if anybody out here can throw in their two cents while I wait.pbx is running:&nbsp;Shared Veritas Processes-------------------------root&nbsp;&nbsp;&nbsp;&nbsp; 26752&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /opt/VRTSpbx/bin/pbx_exchange&nbsp;&nbsp;=================================================================The WHOLE ./bpps -xNB Processes------------root&nbsp;&nbsp;&nbsp;&nbsp; 26835&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:07:55 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 5root&nbsp;&nbsp;&nbsp;&nbsp; 26877&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/dataroot&nbsp;&nbsp;&nbsp;&nbsp; 26911&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:09 /usr/openv/netbackup/bin/nbauditnbwebsvc 27024&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:02:31 /usr/openv/java/jre/bin/java -Dnop -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Dnbwmc -d64 -Xms1024m -Xmx1024m -XX:MetaspaceSize=192m -XX:NewRatio=1 -XX:SurvivorRatio=4 -XX:-UseAdaptiveSizePolicy -Djava.library.path=/usr/openv/lib -DNB_HOSTNAME=plconbkpadm01.jewels.com -DNB_INSTALL_DIR=/usr/openv -DVAR_GLOBAL=/usr/openv/var/global -Djava.util.logging.config.file=/usr/openv/wmc/config/tomcat.logging.properties -Dvrts.NBJAVA_CONF=/usr/openv/wmc/config/nbj.conf -Dvrts.common.utilities.DEBUG_PROPERTIES=/usr/openv/wmc/config/Debug.properties -Dlog.conf.path=/usr/openv/netbackup/nblog.conf -Dvrtsat.home=/usr/openv/netbackup/sec/at -Dvrtsat.datadir=/usr/openv/var/vxss -Djdk.tls.ephemeralDHKeySize=2048 -Djdk.tls.rejectClientInitiatedRenegotiation=true -verbose:jni -XX:ErrorFile=/usr/openv/wmc/webserver/logs/hs_err_pid%p.log -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/usr/openv/wmc/webserver/logs -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Djava.endorsed.dirs=/usr/openv/wmc/webserver/endorsed -classpath /usr/openv/wmc/webserver/bin/bootstrap.jar:/usr/openv/wmc/webserver/bin/tomcat-juli.jar -Dcatalina.base=/usr/openv/wmc/webserver -Dcatalina.home=/usr/openv/wmc/webserver -Djava.io.tmpdir=/usr/openv/wmc/webserver/temp org.apache.catalina.startup.Bootstrap startroot&nbsp;&nbsp;&nbsp;&nbsp; 27236&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0root&nbsp;&nbsp;&nbsp;&nbsp; 27238&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0root&nbsp;&nbsp;&nbsp;&nbsp; 27294&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:01 /usr/openv/netbackup/bin/vnetd -standaloneroot&nbsp;&nbsp;&nbsp;&nbsp; 27299&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/bpcd -standaloneroot&nbsp;&nbsp;&nbsp;&nbsp; 27349&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:03 /usr/openv/netbackup/bin/nbdiscoroot&nbsp;&nbsp;&nbsp;&nbsp; 27463&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:02 /usr/openv/netbackup/bin/nbevtmgrroot&nbsp;&nbsp;&nbsp;&nbsp; 27687&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:16 /usr/openv/netbackup/bin/nbemmroot&nbsp;&nbsp;&nbsp;&nbsp; 27712&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:07 /usr/openv/netbackup/bin/nbrbroot&nbsp;&nbsp;&nbsp;&nbsp; 27779&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:05 /usr/openv/netbackup/bin/bprdroot&nbsp;&nbsp;&nbsp;&nbsp; 27798&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/bpcompatdroot&nbsp;&nbsp;&nbsp;&nbsp; 27803&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/bpdbmroot&nbsp;&nbsp;&nbsp;&nbsp; 27815&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:04 /usr/openv/netbackup/bin/nbjmroot&nbsp;&nbsp;&nbsp;&nbsp; 27836 27803&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:06 /usr/openv/netbackup/bin/bpjobdroot&nbsp;&nbsp;&nbsp;&nbsp; 27875&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:04 /usr/openv/netbackup/bin/nbpemroot&nbsp;&nbsp;&nbsp;&nbsp; 27943 27875&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpemroot&nbsp;&nbsp;&nbsp;&nbsp; 27945&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:09 /usr/openv/netbackup/bin/nbstservroot&nbsp;&nbsp;&nbsp;&nbsp; 28027&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:06 /usr/openv/netbackup/bin/nbrmmsroot&nbsp;&nbsp;&nbsp;&nbsp; 28152&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:05 /usr/openv/netbackup/bin/nbslroot&nbsp;&nbsp;&nbsp;&nbsp; 28184&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:06 /usr/openv/netbackup/bin/nbimroot&nbsp;&nbsp;&nbsp;&nbsp; 28292&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:11 /usr/openv/netbackup/bin/nbarsroot&nbsp;&nbsp;&nbsp;&nbsp; 28398&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:01 /usr/openv/netbackup/bin/nbvaultroot&nbsp;&nbsp;&nbsp;&nbsp; 28407&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:04 /usr/openv/netbackup/bin/nbcssc -a NetBackuproot&nbsp;&nbsp;&nbsp;&nbsp; 28522&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:11 /usr/openv/netbackup/bin/nbsvcmonroot&nbsp;&nbsp;&nbsp;&nbsp; 28737 27815&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbjmroot&nbsp;&nbsp;&nbsp;&nbsp; 30499 27875&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup&nbsp;MM Processes------------root&nbsp;&nbsp;&nbsp;&nbsp; 27742&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;00:00:02 vmd&nbsp;Shared Veritas Processes-------------------------root&nbsp;&nbsp;&nbsp;&nbsp; 26752&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp; 0 May17 ?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00:00:00 /opt/VRTSpbx/bin/pbx_exchange&nbsp;

drooks · Accepted Answer

The issue has been fixed.&nbsp; Turned out there was a firewall running on the RHEL 7 server that the admin didn't know about.From the Linux admin:"FYI, I discovered a ‘firewalld.service’ running on the server (which apparently was included in the RHEL 7 DVD installation). When I stopped and disabled the service, GUI console connection worked."&nbsp;&nbsp;

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Netbackup 8.1 java console exit status 526: bpjava authentication service connection failed

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