Forum Discussion

AndriiPushkarov's avatar
AndriiPushkarov
Level 4
6 years ago

Netbackup 8 communicate problem

Hi all 

Periodically, the following problem occurs. Client behavior is not stable:

1) the backup procedure can be performed successfully;

2) connection may be lost. If the backup fails, an error occurs: 13 thursday 2019 10:43:48 - Error bpbrm (pid=5492) bpcd on portaldb3 exited with status 23: socket read failed

13 thursday 2019 10:49:00 - Error bpbrm (pid=5492) [PROXY] Connecting host: hostname.xxx.xxx.xxx.xx

13 thursday 2019 10:49:00 - Error bpbrm (pid=5492) [PROXY] ConnectionId: {966DFD25-E871-4834-8298-6208E0E6130A}:OUTBOUND

Full log in attachment ...

Netbackup Client is restored after restarting the server.

nbcertcmd –listcertdetails       - ok

nbcertcmd –listCAcertdetails  - ok

Netbackup Client Suse Linux Enterprise Server 11

Please help in troubleshooting

Andrii

8
windows server 2012
  • Arkya's avatar
    Arkya
    6 years ago

    Can you please check if the connection between the media server to and from the client is ok or not.

    Try to ping to and from the media server to/from client with higher number of packets and see any packet drop exists.

      • Arkya's avatar
        Arkya
        Level 4
        6 years ago

        Can you please check if the connection between the media server to and from the client is ok or not.

        Try to ping to and from the media server to/from client with higher number of packets and see any packet drop exists.