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cc1702004's avatar
cc1702004
Level 4
4 years ago

Netbackup Appliance Error

Hello,

Can someone help me ?

I need help..suddenly I have issued with our customer NBU appliance version 3.0/netbackup 8.0. When I opened the Netbackup Java Console for the Appliance, i see these options greyed out

1) Configure Disk Storage Servers
2) Configure Cloud Storage Servers
3) Configure Disk Pool

When I click on the Policy, I got the below error:

NBARSMgmt_i::queryApplicationMetadata: Error detected during
execution of query. Please check the logs for more
details (2)
(Status 2)

When I click on Activity Monitor, i get this error message :

The Activity Monitor failed because of
Connection to bpjob deamon on server failed.
For more details, refer to the log files

When i click on Device Monitor, I get the below message :


Device Monitor,
Database system error(220)
Database server is down. check for low disk space

(Don't know why i see this message, because the NBU appliance is very free : 300 GB used out of 13000 GB

When i click on the Login Activity shortcut, i see System Error 130.

This appliance we have stopped all the backup but customer is keeping it for restoration purposes.

Attached together with this is the nbu processes currently running, issued via command line.

I also received email notification on this

Your appliance has encountered the following error(s):
• The MSDP is configured, however the system failed to retrieve MSDP getmode or tlog status information. Contact Veritas Technical Support for more assistance.
o Time of event: 2021-01-27 18:41:32 (+08:00)
o UMI Event code: V-475-109-1000
o Component Type: MSDP
o Component: MSDP Partition
o Status: Not Available
o State: CRITICAL
o Additional information about this error is available at following link:
V-475-109-1000

 

  • [Info] Performing sanity check on disks and partitions... (5 mins approx)
    ----------------------------------------------------------------------------------
    Partition | Total | Available | Used | %Used | Status
    ----------------------------------------------------------------------------------
    AdvancedDisk | 130 GB | 113.92 GB | 16.08 GB | 13 | Optimal
    Configuration | 100 GB | 87.90 GB | 12.10 GB | 13 | Optimal
    MSDP | 13.08 TB | 12.80 TB | 285.48 GB | 3 | Optimal
    MSDP Catalog | 47 GB | 46.55 GB | 465.27 MB | 1 | Optimal
    NetBackup Catalog | 250 GB | 245.53 GB | 4.47 GB | 2 | Optimal
    Share | 0 GB | 0 GB | 0 GB | 0 | Not Configured
    Unallocated | 49.8 GB | - | - | - | -

    AdvancedDisk
    -------------------------------------------------------------------
    Partition | Total | Available | Used | %Used | Status
    -------------------------------------------------------------------
    0 | 130 GB | 113.92 GB | 16.08 GB | 13 | Mounted

    Check shows MDSP partition is very free

     

    • quebek's avatar
      quebek
      Moderator
      Hi
      Are all nbu services up & running? Please go to support
      Than processes
      NetBackup show
      If you have no idea how this should have looked like do
      NetBackup start
      It wont harm.
      Worse case scenario
      From maintenance run reboor
      Login via ipmi interface and observe that reboot
    • cc1702004's avatar
      cc1702004
      Level 4

      i ran a software test from the appliance

      .Support> Test software

      Running Validation tests on Master Appliance tuaap02dmzbkup.

      Checking whether serial number is present ... [OK]
      Checking whether installation is successful ... [OK]
      Checking whether critical kernel drivers exist and can work ... [OK]
      Checking whether SSH is enabled ... [OK]
      Checking whether hostname is set ... [OK]
      Checking whether IP address is set ... [OK]
      Checking whether appliance user accounts exist ... [OK]
      Checking whether required packages are installed ... [OK]
      Checking whether BIOS firmware is compatible with the software ... [WARNING]
      Checking whether registration information is properly set ... [OK]
      Checking whether NetBackup is configured and running ... - [Error] Unable to get list of disk pools from master server 't'.
      - [Error] Unable to get list of disk pools from master server 'tuaap02dmzbkup'.
      [OK]
      Checking whether database service is running ... [OK]
      Checking whether message queue service is running ... [OK]
      Checking whether web server service is running ... [OK]
      Checking whether storage units and diskpools have been created ... - [Error] Unable to get list of disk pools from master server 'tuaap02dmzbkup'.
      - [Error] Unable to get list of disk pools from master server '.
      - [Error] Unable to get list of disk pools from master server '.
      - [Error] Unable to get list of disk pools from master server .
      - [Error] Unable to get list of disk pools from master server ''.
      [NA]
      Checking test backup operations ... [FAIL]
      Checking test restore operations ... [NA]
      Expiring test backup images and deleting test policy ... [OK]

      Completed running tests on the appliance.
      SELF TEST RESULT : [FAIL]

      • DPeaco's avatar
        DPeaco
        Moderator

        If this were my nbu server? I'd shutdown Netbackup, shutdown pbx_exchange, make sure that all processes for nbu were down (bpps -x would show no active processes) and then I'd start vxpbx_exchanged, and then I'd run bp.start_all.

        Check all processes via bpps -x (at an elevated prompt). Sometimes a clean restart of netbackup will fix the issues we wrestle with. IMHO, a clean start of netbackup is a great place to start. Also, if your appliance hasn't been rebooted in a long time (more than 90 days), I'd look at rebooting it.

        Also, there are many fixes and enhancements in 3.2/8.2 that helps with things like this and your firmware may also need updating. Just some suggestions is all. :)