Forum Discussion

NBU_13's avatar
NBU_13
Level 6
12 years ago

Netbackup backup with GRT issue

Hi,

I need help on this issue..

I comfigured new netbackup setup.

master/media server : Netbackup 7.5, OS windows 2008 standard

Exchange server 2007, windows 2008 standard : Netbackup 7.5 , backup configured with policy type :MS-Exchnage-Server with GRT

AD server : Windows 2008 standard, Netbackup 7.5, backup configured with policy type MS-Windows with GRT

both GRT backup jobs are getting error as below

error from AD

12/20/2012 10:26:30 - Error bpbrm (pid=5248) from client heineken.businesscontinuity.cl: ERR - Unable to initialize nbfsd.
12/20/2012 10:59:46 - Error bpbrm (pid=5248) from client heineken.businesscontinuity.cl: ERR - Error encountered while attempting to get additional files for System State:\

12/20/2012 11:01:34 - Info bpbkar32 (pid=7556) 5019 entries sent to bpdbm
12/20/2012 11:04:29 - Info bptm (pid=5752) waited for full buffer 72128 times, delayed 156551 times
12/20/2012 11:04:29 - Info bptm (pid=5752) EXITING with status 0 <----------
12/20/2012 11:04:29 - Info bpbrm (pid=5248) validating image for client heineken.businesscontinuity.cl
12/20/2012 11:04:32 - end writing; write time: 0:40:53
the requested operation was partially successful  (1)

 

error from Exchange server

¨from client stella.businesscontinuity.cl: ERR - Unable to initialize nbfsd.¨

 

Notes : I installed NFS server on maste/media server, Exchange server, AD server and I disabled server for NFS and Client for NFS on master/media server, also disabled Server for NFS on both Exchange server, AD, only Client for NFS is running on Exchange and AD servers.

 

on Exchange server and AD server

Netbackup client service

Netbackup legacy client service

Netbackup legacy network service

are configured with logon as administrator

 

Thanks. 

7.5
Backup and Recovery
NetBackup
  • RamNagalla's avatar
    RamNagalla
    12 years ago

    hey,

    do you have a firewall in place.. 

    can you make sure that the required ports: 29588 (nbfsd port); 2049 (nfs); 111 (portmap). are open for connection.

    http://www.symantec.com/business/support/index?page=content&id=TECH190785

    if there is no firewall,

    did your exchage in cluster?

    please porvide your Policy details and the bpbkar and nbfsd logs..

     

16 Replies

Sort By
  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    hey,

    do you have a firewall in place.. 

    can you make sure that the required ports: 29588 (nbfsd port); 2049 (nfs); 111 (portmap). are open for connection.

    http://www.symantec.com/business/support/index?page=content&id=TECH190785

    if there is no firewall,

    did your exchage in cluster?

    please porvide your Policy details and the bpbkar and nbfsd logs..

     

  • NBU_13's avatar
    NBU_13
    Level 6
    12 years ago

    Hi,

    Thanks for reply.

    all ports are open in our network.

    Please refer attached files for error logs.

     

    Thanks.

  • NBU_13's avatar
    NBU_13
    Level 6
    12 years ago

    Hi,

    Please refer attached file for error logs

    This is new setup for backup, I just configured netbackup for 2 new servers

     

    AD backup detail logs :

    12/20/2012 11:10:49 - estimated 0 kbytes needed
    12/20/2012 11:10:49 - Info nbjm (pid=3304) started backup (backupid=heineken.businesscontinuity.cl_1356012649) job for client heineken.businesscontinuity.cl, policy Heineken, schedule full on storage unit Backup_dsu
    12/20/2012 11:10:49 - started process bpbrm (pid=5852)
    12/20/2012 11:10:55 - Info bpbrm (pid=5852) heineken.businesscontinuity.cl is the host to backup data from
    12/20/2012 11:10:55 - Info bpbrm (pid=5852) reading file list from client
    12/20/2012 11:10:55 - connecting
    12/20/2012 11:10:57 - Info bpbrm (pid=5852) starting bpbkar32 on client
    12/20/2012 11:10:57 - connected; connect time: 0:00:00
    12/20/2012 11:11:07 - Info bpbkar32 (pid=7224) Backup started
    12/20/2012 11:11:07 - Info bptm (pid=1160) start
    12/20/2012 11:11:08 - Info bptm (pid=1160) using 262144 data buffer size
    12/20/2012 11:11:08 - Info bptm (pid=1160) setting receive network buffer to 1049600 bytes
    12/20/2012 11:11:08 - Info bptm (pid=1160) using 30 data buffers
    12/20/2012 11:11:08 - Info bptm (pid=1160) start backup
    12/20/2012 11:11:09 - Info bptm (pid=1160) backup child process is pid 5476.6060
    12/20/2012 11:11:09 - Info bptm (pid=5476) start
    12/20/2012 11:11:09 - begin writing
    12/20/2012 11:13:57 - Error bpbrm (pid=5852) from client heineken.businesscontinuity.cl: ERR - Unable to initialize nbfsd.
    12/20/2012 11:42:51 - Error bpbrm (pid=5852) from client heineken.businesscontinuity.cl: ERR - Error encountered while attempting to get additional files for System State:\
    12/20/2012 11:44:33 - Info bpbkar32 (pid=7224) 5024 entries sent to bpdbm
    12/20/2012 11:47:23 - Info bptm (pid=1160) waited for full buffer 72138 times, delayed 139083 times
    12/20/2012 11:47:24 - Info bptm (pid=1160) EXITING with status 0 <----------
    12/20/2012 11:47:24 - Info bpbrm (pid=5852) validating image for client heineken.businesscontinuity.cl
    12/20/2012 11:47:27 - end writing; write time: 0:36:18
    the requested operation was partially successful  (1)
     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    hi,

    below it the nbfsd log

    09:48:36.540 [9160.8428] <16> rpc_connect: can't create TCP connection to nbuserver (12 10060), will retry...

    please check below 2 tech notes, make sure that they are fine..

    http://www.symantec.com/business/support/index?page=content&id=TECH136839

    http://www.symantec.com/business/support/index?page=content&id=TECH163845

     

    below is the bpfis log, its taking source IP address as 0.0.0.0,  so please check why its taking 0.0.0.0.

     

    [vnet_connect.c:1653] getsockopt SO_ERROR returned 10060 0x274c
    09:14:22.216 [5240.5804] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
    status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO nbuserver.businesscontinuity.cl 192.168.10.122 bprd VIA pbx
    status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO nbuserver.businesscontinuity.cl 192.168.10.122 bprd VIA vnetd
    status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO nbuserver.businesscontinuity.cl 192.168.10.122 bprd
     
     
  • NBU_13's avatar
    NBU_13
    Level 6
    12 years ago

    HI,

    I tried as below, 2nd tech note as below

    Solution

    On Master Server, under Host Properties click on Clients.

    Select the Exchange Client and go to the Properties of the Client.

    Under Port Ranges, in the Client port window and Client reserved port window section check the "OS selected non reserved port" box.

    but still, backup completed with status 1 with ERR - Unable to initialize nbfsd.

    1st technote for linux media server, out media server is windows 2003

     

    Exchange server :job details

    12/20/2012 14:53:16 - Info bptm (pid=2408) start backup
    12/20/2012 14:53:17 - Info bpbkar32 (pid=3828) INF - waiting for mount mutex
    12/20/2012 14:53:17 - Info bptm (pid=2408) backup child process is pid 1760.4784
    12/20/2012 14:53:17 - Info bptm (pid=1760) start
    12/20/2012 14:53:17 - begin writing
    12/20/2012 14:54:30 - Error bpbrm (pid=5892) from client stella.businesscontinuity.cl: ERR - Unable to initialize nbfsd.
    12/20/2012 15:34:40 - Info bptm (pid=2408) waited for full buffer 71841 times, delayed 158709 times
    12/20/2012 15:34:40 - Error bpbrm (pid=5892) from client stella.businesscontinuity.cl: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\First Storage Group\Public Folder Database\
    12/20/2012 15:34:40 - Error bpbrm (pid=5892) from client stella.businesscontinuity.cl: ERR - Exchange granular restore from this image may not work.
    12/20/2012 15:34:40 - Info bptm (pid=2408) EXITING with status 0 <----------
    12/20/2012 15:34:40 - Info bpbrm (pid=5892) validating image for client stella.businesscontinuity.cl
    12/20/2012 15:34:42 - end writing; write time: 0:41:25
    the requested operation was partially successful  (1)
     

    AD : Job details :

    12/20/2012 15:09:44 - Info bptm (pid=3636) backup child process is pid 5040.2780
    12/20/2012 15:09:44 - Info bptm (pid=5040) start
    12/20/2012 15:09:44 - begin writing
    12/20/2012 15:14:09 - Error bpbrm (pid=3176) from client heineken.businesscontinuity.cl: ERR - Unable to initialize nbfsd.
    12/20/2012 15:52:32 - Error bpbrm (pid=3176) from client heineken.businesscontinuity.cl: ERR - Error encountered while attempting to get additional files for System State:\
    12/20/2012 15:54:04 - Info bpbkar32 (pid=7852) 5023 entries sent to bpdbm
    12/20/2012 15:56:54 - Info bptm (pid=3636) waited for full buffer 72130 times, delayed 180960 times
    12/20/2012 15:56:54 - Info bptm (pid=3636) EXITING with status 0 <----------
    12/20/2012 15:56:54 - Info bpbrm (pid=3176) validating image for client heineken.businesscontinuity.cl
    12/20/2012 15:56:57 - end writing; write time: 0:47:13
    the requested operation was partially successful  (1)

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    I read the following in your opening post:

     I disabled server for NFS and Client for NFS on master/media server

    Please go carefully through the NFS config section of the TN in Dyneshia's post.
    Client for NFS must be enabled. See extract from HOWTO73076:

     b. Window Server 2008 or Windows 2008 R2 - To enable services for Network File System, perform the following:
          1. Open the Server Manager on Windows 2008 Server.
          2. Under the Server Manager, go to Roles.
          3. Click Add roles.
          4. Click Next.
          5. Select File Services.
          6. Select Services for Network File System.
          7. Click Finish.(Ensure that the File Services role appears in the server manager\roles)
          8. Open up Services, disable Server for NFS, enable Client for NFS set to automatic.
          9. Open a command prompt, run "sc config portmap start= auto"

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    hi

    check nbfsd manually, why its not initialiszeing 

    check the below technote for steps to get it manually..

    http://www.symantec.com/business/support/index?page=content&id=TECH124810

     

     

     


    How to manually test NetBackup Granular Restore Technology (GRT) NFS connections between media server and client


    Environment



    This document applies to all operating systems supported by NetBackup for Granular Restore Technology backup and restore operations.


    Solution



    For a GRT backup "nbfsd" process is started on the NetBackup media server and "nbfs" process is started on the NetBackup client. Both the processes uses "NFS" (Network File Sharing) for communication.

    The objective of this "nbfsd" connection check is to isolate if there is any issue with the "nbfsd", "nbfs" or "NFS". 

    On the NetBackup media server.

    1. Increase the logging verbosity and enable logs for nbfsd. <install_path>\Veritas\netbackup\logs\nbfsd

    2. Open command prompt and execute the command:

    <install_path>\Veritas\netbackup\bin\nbfsd -d -v 5 -j <job_id> -B <backup_id>

    ## You can specify any number for job id. It is not mandatory to have that job id present in activity monitor or the job id of the GRT backup job.
    ## You can specify any backup id. (Must be clientname_9 digit number e.g. client_123456789)

    Example:  
      

    This command will start the nbfsd process. Do not use "CNTRL + C " on the command prompt, as it will terminate the nbfsd session. Take a note of values for variable "CRED1" AND "CRED2".
    If this returns back to a command prompt immediately, you probably have a port blocked. By default 7394 is used. Check bi-directional communication on that port. The client side of this test will not function unless that operation persists.

    The value for "CRED1" will be used by "nbfs" to perform the NFS mount on the NetBackup client.
    The value for "CRED2" will be used by "nbfs" to perform the NFS unmount on the NetBackup client.

    On NetBackup client:

    1. Increase the logging verbosity and enable logs for nbfsd. <install_path>\Veritas\netbackup\logs\nbfsd

    2. Open command prompt and execute the command:

    <install_path>\Veritas\netbackup\bin\nbfs mount -server <Media_server_name> -cred <CRED1> *

    ## Specify the name of the NetBackup media server where the nbfsd process is started in the above process.
    ## Do not forget to add * (asterisk symbol) at the end of the command line.


      

    3. Use the command "net use" to get the list of the mounted drive.


      

    4. Change the directory to the mounted drive letter and try to list the files.

    5. If the above process is successful unmount the share using command:
    <install_path>\Veritas\netbackup\bin\nbfs umount -server <servername> -cred <CRED2> <mount_pt>
     
    hope this helps...