NetBackup Backup2Disk (HPE StoreOnce) - image write failed - error 2060022: software error
Hello,
I'm testing at the moment NB8.1, for a switch from DataProtector back to Veritas.
Unfortunately I' not able to get a simple file system backup running on a HPE StoreOnce.
I added a Storage Server with type "hp-StoreOnceCatalyst", created a storage unit and a simple backup policy.
NB8.1 is installed on a HP DL server, where master and media server is on one host/server, it's just for testing!
First I tried the source-side deduplication, which works fine on DataProtector and StoreOnce, but I get some error messages, so I tried deduplication on media server (master), client-side is disabled. But I get also errors during the backup.
Feb 9, 2018 3:49:18 PM - Info nbjm (pid=6512) starting backup job (jobid=47) for client BACKUPCLIENT, policy Test-Backup, schedule Test-Backup
Feb 9, 2018 3:49:18 PM - Info nbjm (pid=6512) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=47, request id:{9F9D6F38-8664-47F2-A7A1-79BA65F3033B})
Feb 9, 2018 3:49:18 PM - requesting resource Store_Tobi
Feb 9, 2018 3:49:18 PM - requesting resource backupmaster.domain.de.NBU_CLIENT.MAXJOBS.BACKUPCLIENT
Feb 9, 2018 3:49:18 PM - requesting resource backupmaster.domain.de.NBU_POLICY.MAXJOBS.Test-Backup
Feb 9, 2018 3:49:18 PM - granted resource backupmaster.domain.de.NBU_CLIENT.MAXJOBS.BACKUPCLIENT
Feb 9, 2018 3:49:18 PM - granted resource backupmaster.domain.de.NBU_POLICY.MAXJOBS.Test-Backup
Feb 9, 2018 3:49:18 PM - granted resource MediaID=@aaaad;DiskVolume=Store_Tobi;DiskPool=Store_Tobi;Path=Store_Tobi;StorageServer=10.10.10.10;MediaServer=backupmaster.domain.de
Feb 9, 2018 3:49:18 PM - granted resource Store_Tobi
Feb 9, 2018 3:49:18 PM - estimated 0 kbytes needed
Feb 9, 2018 3:49:18 PM - Info nbjm (pid=6512) started backup (backupid=BACKUPCLIENT_1518187758) job for client BACKUPCLIENT, policy Test-Backup, schedule Test-Backup on storage unit Store_Tobi
Feb 9, 2018 3:49:19 PM - started process bpbrm (pid=2832)
Feb 9, 2018 3:49:20 PM - connecting
Feb 9, 2018 3:49:20 PM - Info bpbrm (pid=2832) BACKUPCLIENT is the host to backup data from
Feb 9, 2018 3:49:20 PM - Info bpbrm (pid=2832) reading file list for client
Feb 9, 2018 3:49:21 PM - connected; connect time: 0:00:00
Feb 9, 2018 3:49:21 PM - Info bpbrm (pid=2832) starting bpbkar32 on client
Feb 9, 2018 3:49:21 PM - Info bpbkar32 (pid=4576) Backup started
Feb 9, 2018 3:49:21 PM - Info bpbkar32 (pid=4576) change time comparison:<disabled>
Feb 9, 2018 3:49:21 PM - Info bpbkar32 (pid=4576) archive bit processing:<enabled>
Feb 9, 2018 3:49:21 PM - Info bpbkar32 (pid=4576) not using change journal data for <D:\NetBackup_8.1_Win>: not enabled
Feb 9, 2018 3:49:21 PM - Info bptm (pid=10156) start
Feb 9, 2018 3:49:21 PM - Info bptm (pid=10156) using 262144 data buffer size
Feb 9, 2018 3:49:21 PM - Info bptm (pid=10156) setting receive network buffer to 1049600 bytes
Feb 9, 2018 3:49:21 PM - Info bptm (pid=10156) using 30 data buffers
Feb 9, 2018 3:49:22 PM - Info bptm (pid=10156) start backup
Feb 9, 2018 3:49:52 PM - Critical bptm (pid=10156) image write failed: error 2060022: software error
Feb 9, 2018 3:50:06 PM - Info bptm (pid=10156) EXITING with status 84 <----------
Feb 9, 2018 3:50:06 PM - Info backupmaster.domain.de (pid=10156) StorageServer=hp-StoreOnceCatalyst:10.10.10.10; Report=scanned: 0 KB, CR sent: 0 KB, dedup: 0.00%
Feb 9, 2018 3:50:08 PM - Info bpbkar32 (pid=4576) done. status: 84: media write error
Feb 9, 2018 3:50:08 PM - end writing
Feb 9, 2018 3:50:09 PM - Info bpbrm (pid=2184) Starting delete snapshot processing
Feb 9, 2018 3:50:11 PM - Info bpfis (pid=1976) Backup started
Feb 9, 2018 3:50:11 PM - Warning bpbrm (pid=2184) from client BACKUPCLIENT: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.BACKUPCLIENT_1518187758.1.0
Feb 9, 2018 3:50:11 PM - Info bpfis (pid=1976) done. status: 4207
Feb 9, 2018 3:50:11 PM - Info bpfis (pid=1976) done. status: 4207: Could not fetch snapshot metadata or state files
media write error (84)
I can see that a media is created on the StoreOnce, but it's empty.
I search for some days, but didn't find anything about it that helps to resolve this error.
Anyone an idea?
Thanks and best regards,
Tobias