Forum Discussion

robincm's avatar
robincm
Level 2
12 years ago
Solved

NetBackup Client 7.5 install fails on Windows Server 2012 R2

Gets almost all the way through the progress bar then errors and rolls the whole lot back again.

I get an Application Error in the event log:

Faulting application name: MsiExec.exe, version: 5.0.9600.16384, time stamp: 0x5215f49e
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0xc0000005
Fault offset: 0x000000000005acc7
Faulting process id: 0xe68
Faulting application start time: 0x01cf559c81b985e7
Faulting application path: C:\Windows\System32\MsiExec.exe
Faulting module path: C:\Windows\System32\MSVCR100.dll
Report Id: 11a7770d-c190-11e3-80bf-001aa0241186
Faulting package full name:
Faulting package-relative application ID:

and the following in the install log at around the same time:

 04-11-2014,16:43:47 : Entering CallAtPostInstallDll custom action.
 04-11-2014,16:43:48 : CustomAction Commit_CallAtPostInstallDll returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
 04-11-2014,16:43:48 : Action 16:43:48: Rollback. Rolling back action:
 04-11-2014,16:43:48 : Registering NetBackup with LiveUpdate

I've tried installing the latest (that I can find) C++ 2010 runtime. Tried copying the install files locally. Tried rebooting.

I'm running the install via a remote desktop session as an administrator.

Any suggestions? Thanks in advance!

3 Replies