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DoubleP's avatar
DoubleP
Level 5
8 years ago
Solved

Netbackup Client Service is set for automatic but keeps ending

Nov 12, 2017 2:21:13 AM - Info bpbrm (pid=4656) connect failed STATUS (18) CONNECT_FAILED
Nov 12, 2017 2:21:13 AM - Info bpbrm (pid=4656)     status: FAILED, (43) CONNECT_RESET; system: (104) Connection reset by peer; FROM 0.0.0.0 TO {client} {IP} bpcd VIA pbx
Nov 12, 2017 2:21:13 AM - Info bpbrm (pid=4656)     status: FAILED, (42) CONNECT_REFUSED; system: (111) Connection refused; FROM 0.0.0.0 TO {client} {IP} bpcd VIA vnetd
Nov 12, 2017 2:21:13 AM - Info bpbrm (pid=4656)     status: FAILED, (42) CONNECT_REFUSED; system: (111) Connection refused; FROM 0.0.0.0 TO s{client} {IP} bpcd
Nov 12, 2017 2:21:13 AM - Error bpbrm (pid=4656) cannot connect to {client}, Operation now in progress (115)
Nov 12, 2017 2:21:13 AM - Info bpbkar (pid=0) done. status: 58: can't connect to client
Nov 12, 2017 2:21:13 AM - end writing
can't connect to client  (58)

 

The master is version 8.0; the client is 7.7.2.

The Netbackup Client Service is set for automatic but keeps ending. We restart the service and the backup completes. Why is the service keep stopping?

  • DoubleP's avatar
    DoubleP
    6 years ago

    The solution was on our network side. They replaced the daughter cards.

  • Also look at Security/AntiVirus software.
    We have seen in the past that certain AV software stopped NBU software. Especially services that are 'listening' for external connection request.

    • Michael_G_Ander's avatar
      Michael_G_Ander
      Level 6

      Can also be caused by the firewall profile not being loaded on the client, have seen it when the network as not been identified as the domain network.

      Think there was a technote about the 0.0.0.0  ip address, which might help you.

      • DoubleP's avatar
        DoubleP
        Level 5

        The solution was on our network side. They replaced the daughter cards.