Netbackup error 103 & 13

Hello,

I'm having an issue with my exchange server backups.

1 Master server, Netbackup  6.5.6 is installed on  Solaris 10

2 Exchange 2007 server installed on Win2008 in a cluster. Has exchange client 6.5.4 installed on both.

I'm a UNIX admin and don't know much about exchange at all. I don't have any rights on the Exchange server at all.

The errors I see in the job details point to Snapshots.

Errors in the Detailed Status (103)
Critical bpbrm (pid=13222) from client exchange_server: FTL - snapshot preparation failed - Replica is not healthy for entire filelist and configuration does not allow to attempt backup of active instance., status 103
Critical bpbrm (pid=13222) from client exchange_server: FTL - snapshot preparation failed, status 103
end Snapshot: Create Snapshot; elapsed time 0:00:24

Errors in the Detailed Status (13)
begin Snapshot: Validate image
Operation Status: 0
end Snapshot: Validate image; elapsed time 0:00:01
begin Snapshot: Delete Snapshot
started process bpbrm (pid=11968)
end writing
Operation Status: 13

end Parent Job; elapsed time 0:43:33
file read failed (13)

I need to make sure the UNIX/Master Server side is working. If I need to do something on the exchange server please let me know so I can ge a Windows Admin to do it. We are also getting error 13 on our Windows fileservers as well.

I also need to know how the snapshots are done? Is this handed by the Master servewr or the client?

Thanks for your time.