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WHL's avatar
WHL
Level 2
13 years ago

Netbackup exchange 2010 fails, the client type is incorrect in the configuration database

Hello,

NetBackup 7.5

Server 2008R2 x64

2 Full Exchange 2010 servers (CAS,Hub, ed) with DAG

I got GMT backup running on our Exchange DAG without any problems. But via a different policy I want to backup "Microsoft Information Store:\" and this one keeps failing with status: the client is incorrect in the configuration database (72)

Before I got GMT running this policy worked fine for 3 weeks.

Specs of failing policy:

Policy Type: MS-Exchange-Server

No data clasification

Policy Storage: Tape robot

Policy volume pool: Exchange_server

Snapshot client enabled (VSS), options 0,0,1

Allow multiple data streams enabled.

What is wrong with this policy?

 

 

 

Backup and Recovery
NetBackup
  • Marianne's avatar
    Marianne
    13 years ago

    All of this is Exchange issue/terminology.  

    I am not an Exchange admin, but my ubderstanding is as follows:

    Exchange databases on standalone 2010 Exchange are called "Information stores".
    When a DAG is configured, the databases are owned by "Database Availability Groups" with DBs spread across multiple Mailbox servers.

    I found this explanation/overview: http://technet.microsoft.com/en-us/library/dd979799.aspx

    NBU for Exchange manual contains examples of Backup selection using wildcard characters:

     

    Microsoft Exchange Database Availability Groups:\*
    Microsoft Exchange Database Availability Groups:\Database*
     
    You can obviously specify individual database names, e.g.
    Microsoft Exchange Database Availability Groups:\DB1

     

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  • V4's avatar
    V4
    Level 6
    13 years ago

    Create new policy and check it from scratch if it helps

    btw what is backup selection you did?

     

  • WHL's avatar
    WHL
    Level 2
    13 years ago

    Thanks for your time and reply.

    I created the policy from scratch but did not helped. Same error.

    The backup selection is: "Microsoft Information Store:\". Also tried "Microsoft Information Store:\<DATABASE-NAME>

    Even tried "Microsoft Information Store:\<DAG-NAME>

    All gave the same error.

    Any other ideas?

     

     

     

  • WHL's avatar
    WHL
    Level 2
    13 years ago

    Thanks for the reply.

    So if I understand correctly

    As soon as I configured DAG on the Exchange servers I can not backup individual information stores?

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    All of this is Exchange issue/terminology.  

    I am not an Exchange admin, but my ubderstanding is as follows:

    Exchange databases on standalone 2010 Exchange are called "Information stores".
    When a DAG is configured, the databases are owned by "Database Availability Groups" with DBs spread across multiple Mailbox servers.

    I found this explanation/overview: http://technet.microsoft.com/en-us/library/dd979799.aspx

    NBU for Exchange manual contains examples of Backup selection using wildcard characters:

     

    Microsoft Exchange Database Availability Groups:\*
    Microsoft Exchange Database Availability Groups:\Database*
     
    You can obviously specify individual database names, e.g.
    Microsoft Exchange Database Availability Groups:\DB1

     

  • WHL's avatar
    WHL
    Level 2
    13 years ago

    Thank you Marianne for outlining this to me.

    Very usefull information.

    At this moment the GMT backups from the DAG are writing to local disk. Can you provide me with some information on how to get these backups policybased on tape?

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Select a Media Manager Storage Unit in backup policy.

    Confirm successful forward and reverse lookup between media server and all DAG members.
    Ensure SERVER entry for media server on all DAG members.