Forum Discussion

stucci's avatar
stucci
Level 6
10 years ago

Netbackup Java Console 7.6.0.1 doesn' t work

HI all,

in my laptop I use regularly java console 7.1 and 7.5 while the 7.6 doesn' t work.

In my laptop I have administrator credential and I launched the installation with right click and "Run as Administrator".

Below the specification of installation:

 

OVERVIEW
 

  Date/Time: 09/30/2014 10:51:45 AM
  System Role: NetBackup Java Administration Console
  Install Method: Local Installation
  Install Type: Standard

 

  Operating System: Microsoft Windows 8.1
  Processor Architecture: AMD64

 

  Product Version: 7.6.0.1
  Install Directory: C:\Program Files\Veritas7.6
  Install Log Directory: %ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs

 

So after installation, that it finish correclty, I click on NetBackup Java for start it but nothing happens !

I attached the installation log, I read it and only "warning" that I find it is the follow:
 

Running command: "C:\Program Files\Veritas\NetBackup\bin\LU_Registration.exe" -InstallType "Register" -Product NBU-JAVA ".
09-30-2014,10:53:09 :  File: Waiting for command: LU_Registration.exe
09-30-2014,10:53:10 :  Command returned status 1.
09-30-2014,10:53:10 :  WARNING: could not register NetBackup with LiveUpdate.
09-30-2014,10:53:10 :  Finished with LURegisterProduct custom action, commit phase.
09-30-2014,10:53:10 :  Action ended 10.53.10: InstallFinalize. Return value 1.
09-30-2014,10:53:10 :  Action ended 10.53.10: INSTALL. Return value 1.

 

thank you all,

best regards

Stefano

7.6
Backup and Recovery
NetBackup
Windows 8
  • stucci's avatar
    stucci
    10 years ago

    Hi Chris thank you for reply.

    With your suggestion I have resolved the problem.


    I run nbjava.bat on Windows PowerShell (in old cmd after launch closed it) and I see that the installation search a path that does not exist !!


    I installed java 7.6 in follow path:


    C:\Program Files\Veritas7.6


    But when I run the java, it search the follow logs path:


    1>"C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs\jbp.10201414,41.log"                              Could not find specified path.


    So I create the following path


    C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs


    and now java console run properly !


    Thank you !


    best regards


    Stefano Riccardi

  • CRZ's avatar
    CRZ
    Level 6
    10 years ago

    That's interesting - on Windows 8.1, 7.1 and 7.5 aren't supported but 7.6 is...but that's the only one that's not working for you!

    You may need to open a support case, but let's see if we can find something obvious.

    (DISCLAIMER: I'm a UNIX guy whose laptop runs Windows 7 so I hope these instructions are correct - anybody else may correct me if I'm wrong)

    Right-click on your shortcut to the Java console and select "Properties."

    Select the Shortcut tab and look at the value of Target.  Copy it.

    If you open a command line prompt and paste that target value to execute from there, what happens?

  • stucci's avatar
    stucci
    Level 6
    10 years ago

    Hi Chris thank you for reply.

    With your suggestion I have resolved the problem.


    I run nbjava.bat on Windows PowerShell (in old cmd after launch closed it) and I see that the installation search a path that does not exist !!


    I installed java 7.6 in follow path:


    C:\Program Files\Veritas7.6


    But when I run the java, it search the follow logs path:


    1>"C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs\jbp.10201414,41.log"                              Could not find specified path.


    So I create the following path


    C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs


    and now java console run properly !


    Thank you !


    best regards


    Stefano Riccardi