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eccio's avatar
eccio
Level 4
6 years ago

Netbackup master lost connection to media server and all clients

Hi all.

My master server recently lost all connections to all clients and media server (socket open failed).

Media server is NBU 5320 appliance.

BPTESTBPCD on any client returns the following (bptestbpcd with debug in attached file):

D:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client soslbck001 -verbose
<16>bptestbpcd main: Function ConnectToBPCD(soslbck001) failed: 8506
<16>bptestbpcd main: The certificate has expired.
<16>bptestbpcd main: Unable to perform peer host name validation. Curl error has occurred for peer name: soslbck001, self name: SOSLBCK02: 8506
[PROXY] Encountered error (VALIDATE_PEER_HOST_PROTOCOL_RUNNING) while processing(ValidatePeerHostProtocol).: 1
The certificate has expired. 

Certificates are OK and none is expired.

D:\Program Files\Veritas\NetBackup\jre\bin>keytool.exe -list -v -keystore "D:\Program Files\Veritas\NetBackup\var\global\vxss\tomcatcreds\nbwebservice.jks" < "D:\Program Files\Veritas\NetBackup\var\global\jkskey" | findstr "until Owner"
Enter keystore password: Owner: O=vx, OU=root@soslbck02.internal.financecorp.biz, CN=nbatd
Valid from: Thu Mar 20 07:38:49 CET 2014 until: Wed Mar 15 08:53:49 CET 2034
Owner: O=vx, OU=TOMCAT@soslbck02.internal.financecorp.biz, CN=soslbck02
Valid from: Sat Aug 04 14:00:09 CEST 2018 until: Sun Aug 04 15:15:09 CEST 2019
Owner: O=vx, OU=root@soslbck02.internal.financecorp.biz, CN=broker
Valid from: Thu Mar 20 07:38:49 CET 2014 until: Wed Mar 15 08:53:49 CET 2034

D:\Program Files\Veritas\NetBackup\bin>nbcertcmd -getCRL
Failed to get the latest certificate revocation list for master server [soslbck02], error: [5978]
EXIT STATUS 5978: Attempt to refresh certificate revocation list failed.

1 Reply

  • X2's avatar
    X2
    Moderator

    Just curious, what was going on with the master server when this happened?

    Is your master server's time correctly configured?