Forum Discussion

CadenL's avatar
CadenL
Level 6
4 years ago

NetBackup Opscenter upgrade

Hi

I've just upgraded a NetBackup Opscenter Server from 8.1.2 to 8.3.0.1 and, although the upgrade went fine without error - green ticks all the way - It now doesn't display any data. I just get "the report did not return any data" on the dashboard but no data returned when I look at any devices, policies, jobs or anything requiring information fetched from the master server. Data collections are enabled and I can see them running and they show as 'completed' without any exceptions. All other data within OpsCenter has been retained ok eg SMTP server in, Recipients for emails and report schedules - it just not displaying any collection data. I've left this for over 12hrs with change and have also tried upgrades to 9.0 and 9.0.0.1 with the same behaviour. This Opscenter server reports against mulitple master servers (all running 8.1.2) and I'm seeing the same for all the master servers.

Am I missing a step on the upgrade process? I've followed the guides but essentially just mounted the Opscenter ISO and ran the installer - I ran this as administrator, ensure UAC was disabled, Disabled collections prior to starting, took a backup of the existing opscenter db. I've disbaled\renabled the collections mulitple times, reboot the OpsC server but nothing has worked. The installation logs are all clean.

Has anyone had anything similar to this??

many thanks for any thoughts

8.3.x
windows server 2012
  • quebek's avatar
    quebek
    Moderator
    4 years ago
    Hey
    If you Will go to data collection tab you Will notice that servers are being Connected but no data is being gathered. Search for Such eeb4021994 version 7
    This should sorted the issue u r facing
    • CadenL's avatar
      CadenL
      Level 6
      4 years ago

      Hi quebek

      Thanks very much that could be the issue but I can't actually find any link to the EEB so I can download and try. Have you been able to find the actual EEB at all?

      There are a couple of things that may suggest it's not what I'm seeing but there's limited information on the page I'm looking at. I'm using this link NetBackup Hot Fix and EEB Release Auditor (veritas.com) and then adding the EEB into the search box - it only comes back with the below 

      There not much detail there but it does say that "OpsCenter 8.3.0.1 Images data collection does not complete after being upgraded to 8.3.0.1"

      All the data collections do complete ok (I assume one of these is the 'images' data collection). Whereas all the data collection show as completed I'm not seeing any information returned  - not just images - perhaps I'm not reading this correctly but, as I say, there's not much data to go on.

      A link to the actual EEB would be useful if you're able to help with that?

      you mention version 7 - what do you mean by that?

      thanks again

       

      • quebek's avatar
        quebek
        Moderator
        4 years ago
        Hey
        I did receive it from veritas support after 8 months of case being opened with them. Version 7th of this eeb. It is for 8.3.0.1 opscenter.
        During These 8 months i was using Such work around :
        Disable data collection from servers ;
        Stop opscenter;
        Start it back up;
        Enable in groups of 5 data collection wait until everthning is colected;
        Enable other 5 and so on....

        Open case with them to provide you with this eeb.