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RaymT___'s avatar
RaymT___
Level 4
11 years ago

Netbackup Policies list are not generating in GUI for a ID alone

Hello Guru's,

Need your advise and help how to move on this below issue, facing problem  opening the policies in GUI using one ID , same time if we use other ID's its working fine and taking long time to populate the policies in GUI cosole. 

Please help me.

 

Master = Solaris 10,

Media = AIX

All server & clients are in NB 7.5.0.6 version

Installed the java installer in a window remote machine, no changes done on the domain recently, all ID working fine (taking time) except one ID.

Snapshot here:

 

180px_Policies are not generating_0.jpg

 

Any suggestion or option to fix this.

Thanks in advance.

 

 

  • Check the auth.conf file is setup correctly for this user.

     

    http://www.symantec.com/docs/HOWTO33596

  • Hi All,

    Finally the below helped me to get out from this issue.

    On the Java Remote Administration Console machine edit the install_path\VERITAS\Java\setconf.bat as follows:

    Modify this default setting.
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

    Change it to:
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=300

    After this setting is changed attempt to access the policies. Let the GUI run for a least 5 minutes.

     

     

    - After changing the NBJAVA_CORBA_DEFAULT_TIMEOUT=300, was able to list the policy.

     

    Thanks alot for all my Guru's.......

  • Check the auth.conf file is setup correctly for this user.

     

    http://www.symantec.com/docs/HOWTO33596

  • Hi Riaan,

     

    Thanks for your help.

     

    I have checked auth.conf. no changes on that.. Below is the format for all others are same.

    <user ID> ADMIN=ALL JBP=ALL        #Added as per request

     

    I have check other few passed related forum link, name resoultion and other connection are happening well. same server if i use other account its working but taking long time.

     

    Any other inputs for me to check....

     

  • Hi,

     

    If you login to the jnbSA on the master using the affected user account, does it work there, or does it also show a blank?
     

  • Hi,

    Sorry we don't have access to that GUI on Solaris master,  so coulnt check on that server. we are holding limted NB admin rights on master server putty.

     

  • Hi,

    Any advise on this. still the same issue facing for a single user.

    Currently managing with other team member ID for BAU.

    Thanks in advance.!


     

  • You need SOMEONE with access to the master server to create and/or collect logs.

    I cannot see any other way to troubleshoot.

  • Thanks Marianne...

    Can you please tell me what kind logs need on this. if you share that would helpfull for me to check with them and try our best.

     

  • Hi All,

    Finally the below helped me to get out from this issue.

    On the Java Remote Administration Console machine edit the install_path\VERITAS\Java\setconf.bat as follows:

    Modify this default setting.
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

    Change it to:
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=300

    After this setting is changed attempt to access the policies. Let the GUI run for a least 5 minutes.

     

     

    - After changing the NBJAVA_CORBA_DEFAULT_TIMEOUT=300, was able to list the policy.

     

    Thanks alot for all my Guru's.......