Forum Discussion

RaymT___'s avatar
RaymT___
Level 4
10 years ago

Netbackup Policies list are not generating in GUI for a ID alone

Hello Guru's,

Need your advise and help how to move on this below issue, facing problem  opening the policies in GUI using one ID , same time if we use other ID's its working fine and taking long time to populate the policies in GUI cosole. 

Please help me.

 

Master = Solaris 10,

Media = AIX

All server & clients are in NB 7.5.0.6 version

Installed the java installer in a window remote machine, no changes done on the domain recently, all ID working fine (taking time) except one ID.

Snapshot here:

 

180px_Policies are not generating_0.jpg

 

Any suggestion or option to fix this.

Thanks in advance.

 

 

7.5
Backup and Recovery
NetBackup
Remote Agent for Linux and Unix Servers
Remote Agent for Windows Servers
Solaris
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    10 years ago

    Check the auth.conf file is setup correctly for this user.

     

    http://www.symantec.com/docs/HOWTO33596

  • RaymT___'s avatar
    RaymT___
    10 years ago

    Hi All,

    Finally the below helped me to get out from this issue.

    On the Java Remote Administration Console machine edit the install_path\VERITAS\Java\setconf.bat as follows:

    Modify this default setting.
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

    Change it to:
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=300

    After this setting is changed attempt to access the policies. Let the GUI run for a least 5 minutes.

     

     

    - After changing the NBJAVA_CORBA_DEFAULT_TIMEOUT=300, was able to list the policy.

     

    Thanks alot for all my Guru's.......

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    Check the auth.conf file is setup correctly for this user.

     

    http://www.symantec.com/docs/HOWTO33596

  • RaymT___'s avatar
    RaymT___
    Level 4
    10 years ago

    Hi Riaan,

     

    Thanks for your help.

     

    I have checked auth.conf. no changes on that.. Below is the format for all others are same.

    <user ID> ADMIN=ALL JBP=ALL        #Added as per request

     

    I have check other few passed related forum link, name resoultion and other connection are happening well. same server if i use other account its working but taking long time.

     

    Any other inputs for me to check....

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    Hi,

     

    If you login to the jnbSA on the master using the affected user account, does it work there, or does it also show a blank?
     

  • RaymT___'s avatar
    RaymT___
    Level 4
    10 years ago

    Hi,

    Sorry we don't have access to that GUI on Solaris master,  so coulnt check on that server. we are holding limted NB admin rights on master server putty.

     

  • RaymT___'s avatar
    RaymT___
    Level 4
    10 years ago

    Hi,

    Any advise on this. still the same issue facing for a single user.

    Currently managing with other team member ID for BAU.

    Thanks in advance.!


     

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    You need SOMEONE with access to the master server to create and/or collect logs.

    I cannot see any other way to troubleshoot.

  • RaymT___'s avatar
    RaymT___
    Level 4
    10 years ago

    Thanks Marianne...

    Can you please tell me what kind logs need on this. if you share that would helpfull for me to check with them and try our best.

     

  • RaymT___'s avatar
    RaymT___
    Level 4
    10 years ago

    Hi All,

    Finally the below helped me to get out from this issue.

    On the Java Remote Administration Console machine edit the install_path\VERITAS\Java\setconf.bat as follows:

    Modify this default setting.
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

    Change it to:
    SET NBJAVA_CORBA_DEFAULT_TIMEOUT=300

    After this setting is changed attempt to access the policies. Let the GUI run for a least 5 minutes.

     

     

    - After changing the NBJAVA_CORBA_DEFAULT_TIMEOUT=300, was able to list the policy.

     

    Thanks alot for all my Guru's.......