netbackup remote java console on windows server 2012

Have you created auth.conf on the master server and added user (domainname\username) along with priveleges?

See Chapter 32 Using the NetBackup-Java administration console in NetBackup Administrator's Guide, Volume I 
 

Could also be related to the firewall and/or name resolution between the client/server.

Check that 1556 and 13724 is open inbound on both systems.

Another thing can be if ipv6 is enabled, but there isn't name resolution setup for ipv6.

Hi Marianne,

If I create auth.conf file & add entries(access previleges), does this change affect ongoing backups.

for your information both are in different domain.

Micheal,

conectivity looks good. I can able to  launch & login however access is restricted to only BAR gui.

it will not have any impact on backups.. go ahead and add user entires in auth.conf and try again.

for your information both are in different domain.

The domain\username in auth.conf must be a user name with local admin rights on the master server. 

**** EDIT ***

Have a look at the solution in this post: 

https://www-secure.symantec.com/connect/forums/netbackup-java-console-acting-weird-only-bar-panel

Hi All,

I tried this below format & it didn't help.

XXX\yyy ADMIN=ALL JBP=ALL

* ADMIN=JBP JBP=ENDUSER+BU+ARC

Do i need to restart netbackup services on master server.

Please help.

Hi Marriane,

I have entered the proper domain & user having local admin rights on the master server however  its not helping.

is below is the solution ?

This has now been resolved by one of our team members.

To resolve this issue, launch Windows Explorer and follow below steps:-

1. Close the existing Java Admin console, Navigate into ...\NetBackup\Logs\Admin 

2. Rt-click on Admin and select Properties > Security

3. Select Add and type in the group 'Everyone'

4. With Everyone selected, give it Full Control - OK to save the change

5. Re-Launch the NetBackup Java Admin Console, it should work correctly now.

Thanks a lot Marianne,

Your post helped me in resolving this issue.

Here is the technote:

https://support.symantec.com/en_US/article.TECH158208.html

please put this technote in your comment, I will mark it as solution.