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Thajwas__'s avatar
Thajwas__
Level 4
19 years ago

Netbackup Server 6.0 and Media Server 6.0

Hi Experts,

WE have NBU Server running on Solaris 10 and NBU SAN Media Server running on Solaris 9.

Whenever we run backups on San Media Server, after the backups are started and almost done, we come accross the Network Timeout error 41.


And later even incase i stop the netbackup on the media server and cancell all jobs, but bpbkar is still runing and cannot kill the process.

i would appretiate the prompt resonses.

Thanks & Regards,
Thajwas
7.1.x and Earlier
Backup and Recovery
NetBackup

9 Replies

  • Dennis_Strom's avatar
    Dennis_Strom
    Level 6
    19 years ago
    status 41 error
    http://support.veritas.com/docs/277695

    In-depth Troubleshooting Guide for Exit Status Code 41 in NetBackup Server (tm) / NetBackup Enterprise Server (tm) 5.0 / 5.1

    http://ftp.support.veritas.com/pub/support/products/NetBackup_Enterprise_Server/277695.pdf
    status 41 flow chart

    http://www.tek-tips.com/viewthread.cfm?qid=1027355&page=10

    also check network speed and whether or not the ports are running full or half duplex. On Solaris
    determin nic speed and duplex ( you may hae to use ge or what ever if you are using an interface other than hme)
    # ndd -get /dev/hme link_mode
    Interpretation:
    0 -- half-duplex
    1 -- full-duplex

    # ndd -get /dev/hme link_speed
    Interpretation:
    0 -- 10 Mbit
    1 -- 100 Mbit
    1000 -- 1 Gbit

    windows 2003 defrag
  • Dennis_Strom's avatar
    Dennis_Strom
    Level 6
    19 years ago
    Another thing to check that I ran into on a windows server with this problem The windows server had two network interfaces the second interface did not have a cable attached and was not disabled. Was a PITA to debug. Everyone swore the configs were correct and their hardware was working. It was but that one little box was not checked arrrggggh.
    Network Device - Properties - disabled - for the unused nic
  • Rakesh_Khandelw's avatar
    Rakesh_Khandelw
    Level 6
    19 years ago
    Are you already on MP4? If not, I suggest you upgrade it to MP4 first.

    http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143Message was edited by:
    RK
  • Thajwas__'s avatar
    Thajwas__
    Level 4
    19 years ago
    Hello Guys,

    I have already checked all those tech notes. Further these settings are not applicable as i earlier mentioned that the problem is with San Media server.

    Pls. suggest
  • Rakesh_Khandelw's avatar
    Rakesh_Khandelw
    Level 6
    19 years ago
    Assuming you have already performed basic network troubleshooting like ping to and form master server, DNS lookups forward as well as reverse from both end.

    Check for REQUIRED_INTERFACE in bp.conf file for both master and media server, it should be pointing to the interface which can communicate to other server.
  • Thajwas__'s avatar
    Thajwas__
    Level 4
    19 years ago
    Thanks Guys,

    I managed to find the culprit though could not understand why that was creating the problems.

    Finally the issue is closed
  • Thajwas__'s avatar
    Thajwas__
    Level 4
    19 years ago
    I would suggest whenever you have error 41 on SAN Media Server. You dont have to look into the network things as you are directly backing up through SAN.

    Always create bpbkar_path_tr and bpbkar directory on the server with verbose level5.

    In our case the problem was due to some log file which after removing backups are ok.

    Thanks & Regards,
    Thajwas