Netbackup service auto start on OS X 10.10.x

Hello,

I have installed NetBackup 7.6.1 agent (with 7.6.1.1 update) in several OS X 10.10.x systems and it seems to work, except for one problem.

It does not start automaticaly after a client reboot.

I searched for a solution for this problem and found this post from 15/April/2015 (https://www-secure.symantec.com/connect/forums/netbackup-service-auto-start-os-x-1010).

I am running NetBackup 7.6.1.1 and I can install the client on a Mac OS X 10.10.3 and 10.10.4.

After the client installation I am able to run a backup.

As soon as the client reboots, the NetBackup agent does not start automaticaly.

If I go to "/Library/StartupItems/netbackup/" and run "./netbackup start" on a terminal window with root privileges, then the agent start and I can perform backups again. Also works with a "sudo /usr/openv/netbackup/bin/bp.start_all".

How can I define the NetBackup agents to run automaticaly os OS X 10.10.x ??

I have already checked the folders and files:

Macintosh OSX
/Library/StartupItems/netbackup/Resources/netbackup
/Library/StartupItems/netbackup/StartupParameters.plist
/Library/StartupItems/netbackup/netbackup

How can I know that the "StartupParameters.plist" is correct?

Thanks in advance

José Roque

Remote Agent for Linux - Mac Servers

sdo
11 years ago
4) With base v7.6.1 installed, then upgraded NetBackup to v7.6.1.1 - rebooted, and NBU services did not auto start.

5) With v7.6.1.1 installed, then patched to v7.6.1.2, rebooted, and the the NetBackup Client services did auto start.

6) Reverted VM to snaphot where it was running v7.6.1, booted, and services had not started, then upgraded from base v7.6.1 to v7.6.1.2, rebooted and NBU services had started.

.

So, it would seem that your quick solution is to patch the problem Mac OSX Yosemite 10.10.4 clients to v7.6.1.2. It is generally accepted that it is ok to patch a client to a triple dot patch version higher than media and/or master within the same double dot minor version - but this does assume that there's nothing in the Mac v7.6.1.2 client which does actually require a v7.6.1.2 media or master.

I guess the next step would be for you to review the latest EEB version 8 listing for NetBackup v7.6.1.2 and see if anything has been added to v7.6.1.2 Client for Mac which requires a media server to also be v7.6.1.2. The lastest EEB listing for v7.6.1.2 is here:

https://support.symantec.com/en_US/article.DOC6085.html

19 Replies

sdo
Moderator
11 years ago
Ok - installed a fresh new MacOSX Yosemite 10.10.4 virtual machine (in VMware Fusion Pro v7.1.2) from a base MacOSX 10.10.4 boot ISO, installed VMware tools, rebooted, then patched the Mac software/apps up to date (using App Store), rebooted, then did 'sudo su -' to switch to root, and installed just NetBackup Client v7.6.1 (base) for now, which installed ok and started NetBackup Client services ok.

Rebooted VM, and NetBackup Services have NOT started automatically.

I'll snapshot the VM, and see what happens after patching to v7.6.1.1 and v7.6.1.2.
sdo
Moderator
11 years ago
On my Mac OSX 10.9.5, it was originally running NetBackup Client v7.5.0.7 which was probably installed when the Mac was on ML 10.8.x. And, when I upgraded and installed NetBackup Client v7.6.1 and then patched to v7.6.1.2 it was running Mac OSX 10.9.5 - and I had to use:

# sudo su -

...because 'su - root' doesn't work for me. I can't imagine that this makes a difference. But maybe having a previous older installation of NetBackup Client already installed does make a difference.

I'll try to test a fresh install of NetBackup Client v7.6.1 and v7.6.1.2 on a fresh MacOSX 10.10.4.
jroque
Level 3
11 years ago
Hello,

I tried to "su - root" before installation and everything is installed corrctly without errors but the services won't start automaticaly upon a system reboot.

They only start manualy.

Opened a case with Symantec but untin now I got no answer.

Thanks for your answers.
Michael_G_Ander
Level 6
11 years ago
Don't know MAC OS X, but have had issues on other systems with the root user profile not being completely loaded so had to use su - c "command" to get startup/scheduled stuff to work
jroque
Level 3
11 years ago
On OS X 10.10.4, on a command line:

sh-3.2# cd /Library/StartupItems/netbackup/
sh-3.2# ./netbackup start
Starting NetBackup
NetBackup network daemon started.
NetBackup client daemon started.
sh-3.2#

On the NetBackup master server:

C:\Users\pt_netbackup>bptestbpcd -host pt-fs60 -verbose
1 1 1
10.36.1.104:52664 -> 10.36.2.21:13724
10.36.1.104:52666 -> 10.36.2.21:13724
PEER_NAME = pt-bs101.xx.xxxx.net
HOST_NAME = pt-fs60.xx.xxxx.net
CLIENT_NAME = pt-fs60.xx.xxxx.net
VERSION = 0x07610000
PLATFORM = macosx10_6
PATCH_VERSION = 7.6.1.0
SERVER_PATCH_VERSION = -1.-1.-1.-1
MASTER_SERVER = pt-bs101.xx.xxxx.net
EMM_SERVER = pt-bs101.xx.xxxx.net
NB_MACHINE_TYPE = CLIENT
jroque
Level 3
11 years ago
Well, thanks for your suggestions.

I have compared your output with my system and everything seems to be equal.

I have also checked GateKeeper sugestion but it does not work. After all I can start the daemons by command line without any issue. They just don't start automaticaly.

Thanks for your help
jroque
Level 3
11 years ago
Well, comparing with your results, it seems to be all fine.

I will check the GateKeeper and will be back with more info.

Meanwhile, below, the contents already compared...

sh-3.2# cd /Library/
sh-3.2# cd StartupItems/
sh-3.2# ls -lash
total 0
0 drwxr-xr-x   5 root wheel   170B Jul 6 15:30 .
0 drwxr-xr-x+ 64 root wheel   2.1K Feb 25 17:13 ..
0 drwxr-xr-x   4 root wheel   136B Feb 25 17:10 cma
0 drwxr-xr-x   5 root wheel   170B Jul 6 15:30 netbackup
0 drwxr-xr-x   4 root wheel   136B Jul 6 15:30 vxpbx_exchanged

sh-3.2# ls -lash netbackup/
total 16
0 drwxr-xr-x 5 root wheel   170B Jul 6 15:30 .
0 drwxr-xr-x 5 root wheel   170B Jul 6 15:30 ..
0 drwxr-xr-x 3 root wheel   102B Jul 8 09:22 Resources
8 -rwxr-xr-x 1 root wheel   293B Jul 8 09:22 StartupParameters.plist
8 -rwxr-xr-x 1 root wheel   538B Jul 8 09:22 netbackup

sh-3.2# ls -lash vxpbx_exchanged/
total 16
0 drwxr-xr-x 4 root wheel   136B Jul 6 15:30 .
0 drwxr-xr-x 5 root wheel   170B Jul 6 15:30 ..
8 -rw-r--r-- 1 root wheel   196B Jul 6 15:30 StartupParameters.plist
8 -rwxr-xr-x 1 root wheel   266B Jul 6 15:30 vxpbx_exchanged

sh-3.2# cat netbackup/StartupParameters.plist
{
Description     = "NetBackup";
Provides        = ("NetBackup");
Requires        = ("Network");
Uses            = ("Network");
OrderPreference = "Late";
Messages =
{
    restart = "Restarting NetBackup";
    start = "Starting NetBackup";
    stop = "Stopping NetBackup";
};
}

sh-3.2# cat vxpbx_exchanged/StartupParameters.plist
{
Description     = "Symantec Private Branch Exchange";
Provides        = ("vxpbx_exchanged");
Requires        = ("Network");
Uses            = ("Network");
OrderPreference = "Early";
}
sdo
Moderator
11 years ago
Is MacOSX GateKeeper blocking the programs from starting?

...an example:

http://blog.trendmicro.com/trendlabs-security-intelligence/gatekeeper-on-mac-os-x-10-9-mavericks/

sdo

Moderator

11 years ago

Perhaps compare?

NetBackup Client 7.6.1.2 appears to start ok on my Mac OS 10.9.5.

Here's the contents of my startup files:

mbpro-wifi:/ root# cd /Library/
mbpro-wifi:Library root# cd StartupItems/
mbpro-wifi:StartupItems root# ls -lash
total 0
0 drwxr-xr-x   7 root  wheel   238B Jun  6 16:48 .
0 drwxr-xr-x+ 66 root  wheel   2.2K May 21  2014 ..
0 drwxr-xr-x   7 root  wheel   238B Nov 21  2012 HWPortDetect_driver
0 drwxr-xr-x   5 root  wheel   170B May  5  2013 netbackup
0 drwxr-xr-x   5 root  wheel   170B May 20  2012 tap
0 drwxr-xr-x   5 root  wheel   170B May 20  2012 tun
0 drwxr-xr-x   4 root  wheel   136B Jun  6 16:48 vxpbx_exchanged

mbpro-wifi:StartupItems root# ls -lash netbackup/
total 16
0 drwxr-xr-x  5 root  wheel   170B May  5  2013 .
0 drwxr-xr-x  7 root  wheel   238B Jun  6 16:48 ..
0 drwxr-xr-x  4 root  wheel   136B Jun  6 16:51 Resources
8 -rwxr-xr-x  1 root  wheel   293B Jun  6 16:51 StartupParameters.plist
8 -rwxr-xr-x  1 root  wheel   538B Jun  6 16:51 netbackup

mbpro-wifi:StartupItems root# ls -lash vxpbx_exchanged/
total 16
0 drwxr-xr-x  4 root  wheel   136B Jun  6 16:48 .
0 drwxr-xr-x  7 root  wheel   238B Jun  6 16:48 ..
8 -rw-r--r--  1 root  wheel   196B Jun  6 16:48 StartupParameters.plist
8 -rwxr-xr-x  1 root  wheel   266B Jun  6 16:48 vxpbx_exchanged

mbpro-wifi:StartupItems root# cat netbackup/StartupParameters.plist 
{
  Description     = "NetBackup";
  Provides        = ("NetBackup");
  Requires        = ("Network");
  Uses            = ("Network");
  OrderPreference = "Late";
  Messages =
  {
    restart = "Restarting NetBackup";
    start = "Starting NetBackup";
    stop = "Stopping NetBackup";
  };
}

mbpro-wifi:StartupItems root# cat vxpbx_exchanged/StartupParameters.plist 
{
  Description     = "Symantec Private Branch Exchange";
  Provides        = ("vxpbx_exchanged");
  Requires        = ("Network");
  Uses            = ("Network");
  OrderPreference = "Early";
}

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Netbackup service auto start on OS X 10.10.x

19 Replies

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