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danhatt's avatar
danhatt
Level 4
13 years ago
Solved

New install of NBU 7.5 and console not working

Hi:

I have just installed NBU 7.5 and cannot get the Admin Console to connect to the Master Server.

Details:

New Windows 2008 R2 Server wirh new install of NBU 7.5. Admin Console works on Server. No media servers installed as of yet.

Windows 7 workstation with new install of Windows NBU Admin Console.  I also have the java console for our UNIX environment installed.

Error message: Unable to retrieve version of the server

I found the "Administrative console will not open on a newly installed media server" post and ran the commands to check the communications in both directions.

The bpclntcmd -hn <remote-host-name> and bpclntcmd -ip <remote-host-IP> on the W7 macjine sort of matched. -hn returned the FQDN (master.xxx.xxx).

The -ip only returned the server name (master).

The same occurred on the server except it was the workstation.

-hn FQDN (workstation.xxx.xxx)

-ip workstation name (workstation)

Any suggestions?

 

Thank you in advance.

Backup and Recovery
Error messages
NetBackup
Troubleshooting
  • danhatt's avatar
    danhatt
    13 years ago

    Marianne:

    See attached file for complete log.

    I noted that the following in the log:

    08:17:13.539 [3748.5844] <2> bpcd peer_hostname: Connection from host WorkStation.d07.dot.yy.xxx (10.56.102.149) port 49508
    08:17:13.539 [3748.5844] <2> bpcd valid_server: comparing MasterServer.t7-ntservers.d07.dot.yy.xxx and WorkStation.d07.dot.yy.xxx
    08:17:13.539 [3748.5844] <4> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a master server
    08:17:13.539 [3748.5844] <16> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a media server either

    It appears NBU console will not connect because WorkStation is not a master server or a media server. I installed justthe console on WorkStation. Or does it have to do with the FQDN?

    Thanks.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago
    Add server entries for FQDN as well - on workstation for master and on master for workstation.
  • danhatt's avatar
    danhatt
    Level 4
    13 years ago

    WE had a reverse dns issue that has been resolved. The command results match: FQDN for each direction on both machines. Rebooted both after clearing cache. However still getting the same error. Reinstall console?

  • danhatt's avatar
    danhatt
    Level 4
    13 years ago

    After taking care of the DNS issue I made entries into the host file on both the Master Server and my workstation.  That did not resolve the issue.  Neither did a new installation where I went into the directory with the install files, rather than using the "browser" and installed everything as an administrator.

    Any help will be greatly appreciated.

    Thanks.

    DAN

  • Altimate1's avatar
    Altimate1
    Level 6
    13 years ago

    Hi, Isn't it a matter of simply adding new server to authorized list in the master properties?

    Regards

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Please create the following directories on the master server under .....\netbackup\logs:

    bpcd
    admin

    Please try to connect again.

    See if anything is logged in bpcd and/or admin folders on the master.
    If so, please rename those files to reflect the process name (e.g admin.txt) and post as attachments.

  • danhatt's avatar
    danhatt
    Level 4
    13 years ago

    Marianne:

    See attached file for complete log.

    I noted that the following in the log:

    08:17:13.539 [3748.5844] <2> bpcd peer_hostname: Connection from host WorkStation.d07.dot.yy.xxx (10.56.102.149) port 49508
    08:17:13.539 [3748.5844] <2> bpcd valid_server: comparing MasterServer.t7-ntservers.d07.dot.yy.xxx and WorkStation.d07.dot.yy.xxx
    08:17:13.539 [3748.5844] <4> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a master server
    08:17:13.539 [3748.5844] <16> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a media server either

    It appears NBU console will not connect because WorkStation is not a master server or a media server. I installed justthe console on WorkStation. Or does it have to do with the FQDN?

    Thanks.

  • danhatt's avatar
    danhatt
    Level 4
    13 years ago

    The hint came from the fact that 1. NBU was stating the WorkStation was not a server of either tyoe and 2. The FQDNs were different.

    I edited the registry on the Master Server (HKLM\software\Veritas\NetBackup\CurrentVersion\Config\Server)

    I added an entry for the WorkStation as it was called in the log file.

    Thanks for the help.  I could not have solved it otherwise.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Glad we could point you in the right direction!

    Seems the master server did not have a secondary SERVER entry for WorkStation.d07.dot.yy.xxx (had only one entry for itself?).

    Please select the post that has helped you most and Mark As Solution.