Forum Discussion

dugga's avatar
dugga
Level 4
8 years ago

Newly added client - backup failing with error 112

I added a new client to an existing MS-Windows backup policy.

I have the netbackup agent installed on the client, the backups are failing error 112.

(112) no files specified in the file list

bptestbpcd if failing for this client from the master server.

kindly need your help in understanding the issue.

7.7
Linux
  • Marianne's avatar
    Marianne
    8 years ago
    Please create bpcd log on the client and run bptestbpcd again.
    Do you see a log file in the folder?
    If not, there is a comms issue outside of NBU. Either Windows firewall, security software, external firewall or something similar.
  • NBU35's avatar
    NBU35
    8 years ago

    ,FROM 0.0.0.0 TO newhost 10.x.x.x bpcd VIA pbx status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO newhost 10.x.x.x bpcd VIA vnetd status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO newhost 10.x.x.x bpcd

     

     

    it points to windows firewall services, please check and disable them from start>run>services.msc.

    ANd try to create inbound/outbound rules for PBX, Vnetd, bpcd under Server Manger> Configuration> windows Firewal & advanced Security> inbound/oubound rules > create new rule.

    It should be opened vice versa. 

    except it also make sure name resolution does not have any issue.

  • dugga's avatar
    dugga
    8 years ago

    Hi sorry for the delay in response.

    At client side we had to open the respective ports :

    BPCD - 13782 
    VNETD - 13724 
    PBX   - 1556 
     
    telnet and bpcd were not working
     
    telnet port was also not opened.
     
    Once when all these issues are fixed, the backup started running successfully.
     
  • Marianne's avatar
    Marianne
    Level 6
    8 years ago

    What did you enter in Backup Selection of the policy?

    Please show the policy config.
    From cmd (in ...\netbackup\bin\admincmd):

    bppllist <policy-name> -U

    Please copy the text output and post here.

    • Marianne's avatar
      Marianne
      Level 6
      8 years ago

      About bptestbpcd failing - please show us the output?
      (Include -verbose and -debug options)

      Have you checked that Windows Firewall is disabled on the client?

       

       

      • dugga's avatar
        dugga
        Level 4
        8 years ago

        newhost is the client added to policy WinServers_Policy_DC2

         

         

        [root@master admincmd]# bppllist WinServers_Policy_DC2-U
        ------------------------------------------------------------

        Policy Name:       WinServers_Policy_DC2

          Policy Type:         MS-Windows
          Active:              yes
          Effective date:      06/25/2012 12:51:31
          Backup network drvs: no
          Collect TIR info:    yes
          Mult. Data Streams:  yes
          Client Encrypt:      no
          Checkpoint:          no
          Policy Priority:     0
          Max Jobs/Policy:     Unlimited
          Disaster Recovery:   0
          Collect BMR info:    no
          Residence:           slp_ndmp_dc2
          Volume Pool:         NetBackup
          Server Group:        *ANY*
          Keyword:             (none specified)
          Data Classification:       -
          Residence is Storage Lifecycle Policy:    yes
          Application Discovery:      no
          Discovery Lifetime:      0 seconds
          ASC Application and attributes: (none defined)

          Granular Restore Info:  no
          Ignore Client Direct:  no
          Use Accelerator:  yes
          Optimized Backup:  no
          HW/OS/Client:  Windows-x64   Windows2008   host1
                         Windows-x64   Windows2008   host2
                         Windows-x64   Windows2008   host3
                         Windows-x64   Windows2008   host4
                         Windows-x64   Windows2008   newhost

          Include:  ALL_LOCAL_DRIVES

          Schedule:              MonthlyBackup
            Type:                Full Backup
            Frequency:           every 26 days
             Excluded Dates----------
                No specific exclude dates entered
                No exclude days of week entered
            Synthetic:           0
            Checksum Change Detection: 0
            PFI Recovery:        0
            Maximum MPX:         1
            Retention Level:     0 (1 week)
            Number Copies:       1
            Fail on Error:       0
            Residence:           slp_winservers_dc2_monthly
            Volume Pool:         (same as policy volume pool)
            Server Group:        (same as specified for policy)
            Residence is Storage Lifecycle Policy:         1
            Daily Windows:
                  Saturday   20:00:00  -->  Sunday     08:00:00

          Schedule:              WeeklyBackup
            Type:                Cumulative Incremental Backup
            Frequency:           every 4 days
             Excluded Dates----------
                No specific exclude dates entered
                No exclude days of week entered
            Synthetic:           0
            PFI Recovery:        0
            Maximum MPX:         1
            Retention Level:     0 (1 week)
            Number Copies:       1
            Fail on Error:       0
            Residence:           slp_winservers_dc2_weekly
            Volume Pool:         (same as policy volume pool)
            Server Group:        (same as specified for policy)
            Residence is Storage Lifecycle Policy:         1
            Daily Windows:
                  Saturday   20:00:00  -->  Sunday     08:00:00

          Schedule:              DailyBackup
            Type:                Differential Incremental Backup
            Frequency:           every 12 hours
             Excluded Dates----------
                No specific exclude dates entered
                No exclude days of week entered
            PFI Recovery:        0
            Maximum MPX:         1
            Retention Level:     0 (1 week)
            Number Copies:       1
            Fail on Error:       0
            Residence:           slp_winservers_dc2_daily
            Volume Pool:         (same as policy volume pool)
            Server Group:        (same as specified for policy)
            Residence is Storage Lifecycle Policy:         1
            Daily Windows:
                  Sunday     20:00:00  -->  Monday     08:00:00
                  Monday     20:00:00  -->  Tuesday    08:00:00
                  Tuesday    20:00:00  -->  Wednesday  08:00:00
                  Wednesday  20:00:00  -->  Thursday   08:00:00
                  Thursday   20:00:00  -->  Friday     08:00:00
                  Friday     20:00:00  -->  Saturday   08:00:00

         

        [root@master admincmd]$ ./bptestbpcd -client newhost -verbose -debug
        12:13:01.533 [30127] <2> bptestbpcd: VERBOSE = 2
        12:13:01.533 [30127] <2> read_client: dname=OAA_0, offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=COA_0, offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=., offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=CO_0, offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=OA_0, offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=host_info, offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:13:01.533 [30127] <2> read_client: dname=.., offline=0, online_at=0 offline_at=0 offlineres=0 onlineres_at=0 offlineres_at=0
        12:16:10.546 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:16:22.546 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:16:34.548 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:19:21.552 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:19:33.553 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:19:46.556 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:22:33.568 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:22:47.574 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        12:23:02.574 [30127] <8> async_connect: [vnet_connect.c:1846] getsockopt SO_ERROR returned 110 0x6e
        ,
        ,FROM 0.0.0.0 TO newhost 10.x.x.x bpcd VIA pbx status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO newhost 10.x.x.x bpcd VIA vnetd status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO newhost 10.x.x.x bpcd
        12:29:42.588 [30127] <16> vnet_connect_to_bpcd: connect_to_service(newhost, bpcd, ...) failed: 18
        12:29:42.588 [30127] <16> local_bpcr_connect: vnet_connect_to_bpcd(newhost) failed: 18
        12:29:42.588 [30127] <2> local_bpcr_connect: Can't connect to client newhost
        12:29:42.588 [30127] <2> ConnectToBPCD: bpcd_connect_and_verify(newhost, newhost) failed: 25
        <16>bptestbpcd main: Function ConnectToBPCD(newhost) failed: 25
        12:29:42.588 [30127] <16> bptestbpcd main: Function ConnectToBPCD(newhost) failed: 25
        <16>bptestbpcd main: cannot connect on socket
        12:29:42.600 [30127] <16> bptestbpcd main: cannot connect on socket
        <2>bptestbpcd: cannot connect on socket
        12:29:42.600 [30127] <2> bptestbpcd: cannot connect on socket
        <2>bptestbpcd: EXIT status = 25
        12:29:42.601 [30127] <2> bptestbpcd: EXIT status = 25
        cannot connect on socket