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kiyan's avatar
kiyan
Level 6
3 years ago

newly added media server not showing up in master server console

I have a Windows master server(10.0.0.1) and created a media server on linux (centos 8).while adding the media server I followed steps from Veritas guide and posts available here.
my issue is that the name of the newly created media server is not showing in console , under media servers.but if I do "configure Media Server" under actions, the new media server properties is showing fine.
I have confirmed below points:
-the name of linux media server is available in master servers properties (shortname and FQDN) both under additinal servers and media servers)
-name of the linux media server is availble in registry in the registry key Server
-lin linux media server, the bp.conf seems fine.
I have faced below issues:
1-from linux server, running "nbemmcmd -getemmserver" gives me "a web login is required,.Run the 'bpnbat -login -loginType command to login"
2-from master server, running nbemmcmd -listhosts (and with -verbos) it only representing the master server name.
3-trying to add the linux media server in master server via nbemmcmd , gives an error that the hostname already exist.

I would appreciate if anyone can help me out on this issue.

 

 

Linux

12 Replies

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  • sanket_pathak1's avatar
    sanket_pathak1
    Level 4
    3 years ago

    kiyan it is mostly because.. host name resolution or NetBackup certificates are not deployed correctly.

    Run following commands 

    Master Server

    bptestbpcd -host <media server>

    Media Server

    bptestbpcd -host <master server>

    nbcertcmd -checkclockskew

    nbcertcmd -hostselfcheck

    nbcertcmd -ping

    These commands are just to validate the media server status. it will not make any changes.

    • kiyan's avatar
      kiyan
      Level 6
      3 years ago

      sanket_pathak1 thank you for your reply.
      As I have mentioned in my first post, I have already done that (both FQDN & shortname) .

  • PaulStevens's avatar
    PaulStevens
    Level 4
    3 years ago

    did you refresh your console by logging out and logging back in?  sometimes I have found that will correct the issues on the console menu.

  • kiyan's avatar
    kiyan
    Level 6
    3 years ago

    Hi davidmoline Thank you for your suggestion,can you explain a bit more about the name difference?I have provided the media short name and FQDN under additional servers in master properties, in media server and in host file.I have provided the short name and FQDN of the master in /etc/hosts file in media server as well.
    Should I check /import any other location?

     

     

     

     

    • davidmoline's avatar
      davidmoline
      Level 6
      3 years ago

      Hi kiyan 

      The name of the master server (and EMM server) needs to be consistent across the domain and match whether using FQDN or short name. It is acceptable to add additional entries (whether by emm alias or just as server entries) using the alternate form of name. 

      This means that the first SERVER entry for the master, media and clients are all identical. They should ideally match the name from your CA certificate - so in your situation, the FQDN should be used everywhere. I think in your domain, you specified the FQDN for the master in stallation, but now the first SERVER entry on the master is using a shortname. Again best [ractivce is that the EMMSERVER entry should use the same name (and form) as the first server entry (this is for the master and media servers).

      Cheers
      David