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Dollypee's avatar
Dollypee
Moderator
11 years ago
Solved

Novell vmware snapshot backup failing

Virtual client : Novell 6.5

VMware primary Identifier : DNS name

Snapshot backup failing with below error following errors :

==========================================================================================================

6/11/2014 10:43:12 AM - snapshot backup of client QHNVNW1EDIR using method VMware_v2
6/11/2014 10:45:26 AM - Critical bpbrm(pid=3708) from client QHNVNW1EDIR: FTL - VMware snapshot failed: SYM_VMC_SOAP_ERROR   
6/11/2014 10:45:27 AM - Critical bpbrm(pid=3708) from client QHNVNW1EDIR: FTL - VMware error received: The method is disabled by 'com.vmware.vcDr'
6/11/2014 10:45:27 AM - Critical bpbrm(pid=3708) from client QHNVNW1EDIR: FTL - snapshot processing failed, status 156  
6/11/2014 10:45:27 AM - Critical bpbrm(pid=3708) from client QHNVNW1EDIR: FTL - snapshot creation failed, status 156  
6/11/2014 10:45:27 AM - Warning bpbrm(pid=3708) from client QHNVNW1EDIR: WRN - ALL_LOCAL_DRIVES is not frozen  

=====================================================================================================

 

On the VC server, I found out that the DNS name as well as display name are not populated. However, vmwaretools are full installed and up to date.

 

 

 

7.5
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Dollypee's avatar
    Dollypee
    11 years ago

    This issue was resolved. I uninstall the vmwaretools completely and then re-install afresh. Then point the primary identifier to backup via hostname. The VMs backup has been successful since then. Thank you all.

    Am marking this as solution. Please let me know if otherwise. Thank you

3 Replies

  • SymTerry's avatar
    SymTerry
    Level 6
    11 years ago

    Hmm, I did an internal search for enginiering notes on this error and find nothing. 

    VMWare is kicking back The method is already disabled by 'com.vmware.vcDr  when creating a snap. What does the logging say from VMware's side in vcenter? Also what happens when you initate a snap from vcenter?

    Searching VMWare on this sugested that rebooting the storage array controller(s) may help. If you find its a NetBackup issue, please open a case.

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    11 years ago

    Hi,

     

    Check this note out. You didn't say if the backup has worked before. According to the note "This issue occurs because the entries from the VPX_DISABLED_METHODS table are not removed after a virtual machine backup task completes. When a virtual machine level backup begins, the backup system informs vCenter Server to disable Storage vMotion for that virtual machine to ensure that the backups can complete successfully. If no backups are active for that virtual machine when this error occurs, Storage vMotion does not automatically re-enable."

     

    So if your backup worked previously and then stopped, this could be relevant.

     

    http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2008957

  • Dollypee's avatar
    Dollypee
    Moderator
    11 years ago

    This issue was resolved. I uninstall the vmwaretools completely and then re-install afresh. Then point the primary identifier to backup via hostname. The VMs backup has been successful since then. Thank you all.

    Am marking this as solution. Please let me know if otherwise. Thank you