oracle backup template is not running on "oracle enterprise linux" OEL client

Question

Hi all,
i am having the following environment:
	NBU 7.5.0.3 master server running on Solaris 10 X64 machine
	NBU 7.5 client on OEL machine &nbsp;running OEL 6.3
	oracle DB is 11gr2
steps i followed to take the backup:
	1-&nbsp;I installed the client from the UNIX_Client.tar file on the OEL client
	2- shutdown the databse to execute the oracle-link script
	3- ./oracle-link.sh was successfull
	4- creating a template through the ./jbpSA through the client interface, i accessed the oracle instance with a user that has sysdba privileges.
	5- create the policy and putting in the backup selection the template that i created before
whenever i run the policy, the job started and seems to be hang at the follwing prompt:
	"waiting for chiled process",
	i left that for more than 4 hours but nothing happened.
	below is the output from the job details window:
&nbsp;
05/11/2013 16:29:35 - Info bpbrm (pid=10802) Client123 is the host to backup data from
05/11/2013 16:29:35 - Info bpbrm (pid=10802) reading file list from client
05/11/2013 16:29:36 - Info bpbrm (pid=10802) starting bphdb on client
05/11/2013 16:29:36 - Info bphdb (pid=12856) Backup started
05/11/2013 16:29:36 - Info bphdb (pid=12856) Processing 3a44424e414d453a4d494d49523a4442484f4d453a2f7530332f6170702f6f7261636c652f70726f647563742f31312e322e302f64625f313a44424e45544e414d453a4d494d4952:DBTEMPLATENAME:oracleMIMER3.tpl
05/11/2013 16:29:36 - Info bphdb (pid=12856) Waiting for the child status
05/11/2013 16:29:34 - Info nbjm (pid=27293) starting backup job (jobid=39673) for client Client123, policy mimir, schedule Full
05/11/2013 16:29:34 - Info nbjm (pid=27293) requesting MEDIA_SERVER_WITH_ATTRIBUTES resources from RB for backup job (jobid=39673, request id:{D20AB630-BA3E-11E2-96B3-00269E9C1838})
05/11/2013 16:29:34 - requesting resource SL500-Bserver-hcart-robot-tld-0
05/11/2013 16:29:34 - requesting resource SL500-Bserver.NBU_CLIENT.MAXJOBS.Client123
05/11/2013 16:29:34 - requesting resource SL500-Bserver.NBU_POLICY.MAXJOBS.mimir
05/11/2013 16:29:34 - granted resource &nbsp;SL500-Bserver.NBU_CLIENT.MAXJOBS.Client123
05/11/2013 16:29:34 - granted resource &nbsp;SL500-Bserver.NBU_POLICY.MAXJOBS.mimir
05/11/2013 16:29:34 - granted resource &nbsp;SL500-Bserver-hcart-robot-tld-0
05/11/2013 16:29:35 - estimated 0 kbytes needed
05/11/2013 16:29:35 - Info nbjm (pid=27293) started backup (backupid=Client123_1368278974) job for client Client123, policy mimir, schedule Full on storage unit SL500-Bserver-hcart-robot-tld-0
05/11/2013 16:29:35 - started process bpbrm (pid=10802)
05/11/2013 16:29:35 - connecting
05/11/2013 16:29:36 - connected; connect time: 0:00:00
&nbsp;
any help please.
	thank you

marianne · Answer

Please show us the policy config.
On master server, run :
	bppllist &lt;policy-name&gt; -U
On client, create all of the following log folders under /usr/openv/netbackup/logs:
bpcd dbclient bphdb
Change permissions on dbclient and bphdb to 777.
Please rename client logs to reflect process name (e.g. bpcd.txt) and post&nbsp;as File attachments.
&nbsp;

grigori · Answer

Hi Marianne,
thank you for your reply,
	I have attached the files you requested, please note that nothing is in the /dbclient so I attached bpcd files and bphdb.
also below is the output of the bppllist:
&nbsp;
bppllist mimir -U
------------------------------------------------------------
&nbsp;
Policy Name: &nbsp; &nbsp; &nbsp; mimir
&nbsp;
&nbsp; Policy Type: &nbsp; &nbsp; &nbsp; &nbsp; Oracle
&nbsp; Active: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;yes
&nbsp; Effective date: &nbsp; &nbsp; &nbsp;05/08/2013 16:54:52
&nbsp; Block Incremental: &nbsp; no
&nbsp; Mult. Data Streams: &nbsp;no
&nbsp; Client Encrypt: &nbsp; &nbsp; &nbsp;no
&nbsp; Checkpoint: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;no
&nbsp; Policy Priority: &nbsp; &nbsp; 0
&nbsp; Max Jobs/Policy: &nbsp; &nbsp; Unlimited
&nbsp; Disaster Recovery: &nbsp; 0
&nbsp; Collect BMR info: &nbsp; &nbsp;no
&nbsp; Residence: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SL500-Bserver-hcart-robot-tld-0
&nbsp; Volume Pool: &nbsp; &nbsp; &nbsp; &nbsp; MIMER-pool
&nbsp; Server Group: &nbsp; &nbsp; &nbsp; &nbsp;*ANY*
&nbsp; Keyword: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (none specified)
&nbsp; Data Classification: &nbsp; &nbsp; &nbsp; -
&nbsp; Residence is Storage Lifecycle Policy: &nbsp; &nbsp;no
&nbsp; Application Discovery: &nbsp; &nbsp; &nbsp;no
&nbsp; Discovery Lifetime: &nbsp; &nbsp; &nbsp;0 seconds
ASC Application and attributes: (none defined)
&nbsp;
&nbsp; Granular Restore Info: &nbsp;no
&nbsp; Ignore Client Direct: &nbsp;yes
Enable Metadata Indexing: &nbsp;no
Index server name: &nbsp;NULL
&nbsp; Use Accelerator: &nbsp;no
&nbsp; HW/OS/Client: &nbsp;Linux &nbsp; &nbsp; &nbsp; &nbsp; RedHat2.6 &nbsp; &nbsp; Client123
&nbsp;
&nbsp; Include: &nbsp;oracleMIMER3.tpl
&nbsp;
&nbsp; Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full
&nbsp; &nbsp; Type: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Automatic Full Backup
&nbsp; &nbsp; Frequency: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; every 7 days
&nbsp; &nbsp; Maximum MPX: &nbsp; &nbsp; &nbsp; &nbsp; 1
&nbsp; &nbsp; Synthetic: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Checksum Change Detection: 0
&nbsp; &nbsp; PFI Recovery: &nbsp; &nbsp; &nbsp; &nbsp;0
&nbsp; &nbsp; Retention Level: &nbsp; &nbsp; 9 (infinity)
&nbsp; &nbsp; Number Copies: &nbsp; &nbsp; &nbsp; 1
&nbsp; &nbsp; Fail on Error: &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Residence: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (specific storage unit not required)
&nbsp; &nbsp; Volume Pool: &nbsp; &nbsp; &nbsp; &nbsp; (same as policy volume pool)
&nbsp; &nbsp; Server Group: &nbsp; &nbsp; &nbsp; &nbsp;(same as specified for policy)
&nbsp; &nbsp; Residence is Storage Lifecycle Policy: &nbsp; &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Schedule indexing: &nbsp; &nbsp; 0
&nbsp; &nbsp; Daily Windows:
&nbsp;
&nbsp; Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Default-Application-Backup
&nbsp; &nbsp; Type: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Application Backup
&nbsp; &nbsp; Maximum MPX: &nbsp; &nbsp; &nbsp; &nbsp; 1
&nbsp; &nbsp; Synthetic: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Checksum Change Detection: 0
&nbsp; &nbsp; PFI Recovery: &nbsp; &nbsp; &nbsp; &nbsp;0
&nbsp; &nbsp; Retention Level: &nbsp; &nbsp; 3 (1 month)
&nbsp; &nbsp; Number Copies: &nbsp; &nbsp; &nbsp; 1
&nbsp; &nbsp; Fail on Error: &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Residence: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (specific storage unit not required)
&nbsp; &nbsp; Volume Pool: &nbsp; &nbsp; &nbsp; &nbsp; (same as policy volume pool)
&nbsp; &nbsp; Server Group: &nbsp; &nbsp; &nbsp; &nbsp;(same as specified for policy)
&nbsp; &nbsp; Residence is Storage Lifecycle Policy: &nbsp; &nbsp; &nbsp; &nbsp; 0
&nbsp; &nbsp; Schedule indexing: &nbsp; &nbsp; 0
&nbsp; &nbsp; Daily Windows:
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sunday &nbsp; &nbsp; 00:00:00 &nbsp;--&gt; &nbsp;Sunday &nbsp; &nbsp; 24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Monday &nbsp; &nbsp; 00:00:00 &nbsp;--&gt; &nbsp;Monday &nbsp; &nbsp; 24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Tuesday &nbsp; &nbsp;00:00:00 &nbsp;--&gt; &nbsp;Tuesday &nbsp; &nbsp;24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Wednesday &nbsp;00:00:00 &nbsp;--&gt; &nbsp;Wednesday &nbsp;24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Thursday &nbsp; 00:00:00 &nbsp;--&gt; &nbsp;Thursday &nbsp; 24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Friday &nbsp; &nbsp; 00:00:00 &nbsp;--&gt; &nbsp;Friday &nbsp; &nbsp; 24:00:00
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Saturday &nbsp; 00:00:00 &nbsp;--&gt; &nbsp;Saturday &nbsp; 24:00:00
&nbsp;

grigori · Answer

actually I didnt find anything strange in the files unless the entry that "prefix" the template name in the JO details:
	3a44424e414d453a4d494d49523a4442484f4d453a2f7530332f6170702f6f7261636c652f70726f647563742f31312e322e302f64625f313a44424e45544e414d453a4d494d.
	what do you think?
	is there anything that I couldnt take care about?

marianne · Answer

In all honesty - no idea why the actual backup on the client is not starting.
At this point I would ask assistance from Oracle dba to see what happens if rman is used from cmd on the client to start the backup.
The other option is to log a support call...

grigori · Answer

thank you Marianne,
do you think there is any difference in policy setup configuration when the oracle database is of ASM structure? isnt it the same as backing up the normal Oracle DB?
	&nbsp;

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oracle backup template is not running on "oracle enterprise linux" OEL client

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