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laguns97's avatar
laguns97
Level 4
5 months ago

Problem to register Oracle instance

hi,
My environment:
Master: RHEL 8 / NB 10.3.0.1
Client: RHEL8 / NB 10.1.1

The client has 4 Oracle instances, 2 of which are well configured and we have been taking backups of these instances for a long time.  When I try to register the 2 other instances, I get the following message: “Validation failed for Oracle username/password for the database: {instance_name}”.    Note that we use the same “instance group” for all our instances, so the account used is not locked. I doubt the problem is with Netbackup.  I've tried to register these instances via the Java console, CLI and web.  All the same.  The /etc/oratab file on the client seems to be correct and the dba assures me that the account used is well defined at instance level with the necessary rights.  Do you have any other suggestions as to where the information should be validated?

Thank you!

3 Replies

  • kiyan's avatar
    kiyan
    Level 6
    5 months ago

    My bad, I thought instances are on different servers.

    can you please try below commands:

    discover all instance:
    #nboracmd -discover
    below command will validate the credentials,
    nboracmd -validate_credentials -db_name <db_name> -user <username> -password <password>
    you need to subtitute the db_name , username, password with actual values.
    while your validating the credentils, the database must be in OPEN state.
    you can even try to register via nboracmd
    nboracmd -register_credentials -db_name <db_name> -user <username> -password <password>
    can we get an output of the above commands?

     

  • laguns97's avatar
    laguns97
    Level 4
    5 months ago

    Hi Kiyan,
    ports are open, we already have 2 instances on the same server where the backup is OK.  We checked (DBA & I) for the username of the database, everything is OK.  With NB 10.1.1 & 10.3.0.1, the nboraadm command is still available. 

  • kiyan's avatar
    kiyan
    Level 6
    5 months ago

    Hi,

    can you confirm below:
    ports are open (1556,13724,3782) between clients, media/master?
    or check (from master and meadia,bptestbpcd -client <client-name> -verbose -debug)
    -is it possible to ask DBA to check registration with default username (sys/system)and see if it will give you same error?
    ***************
    in netbackup newer version, nboracmd is removed,
    in your version, I am not sure, 
    can you check if, it is available in your version,
    #nboracmd -discover