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Dan_Giberson's avatar
13 years ago
Solved

Pushing Windows client upgrade fails

We are standing up a new Netbackup 7.5.0.3 evironment to replace our old NBU 7.0.1 environment. We are having issues doing remote installs to multiple (or even one) client.  Local install of client works fine with the same credentials used in the remote push (Domain Admin). I have also tried with the local Administrator account (also fails). The install fails going from client to client as well as from Master to client. Below is the log file:

 


1:(06/19/12 13:43:34)->Log Started: ID:1
1:(06/19/12 13:43:51)->Creating destination connection: computername, Administrator
1:(06/19/12 13:43:51)->Connecting to remote WMI service: computername, computername\Administrator
1:(06/19/12 13:43:51)->Connecting: root\cimv2, computername, computername\Administrator
1:(06/19/12 13:43:54)->Connecting to remote registry: computername, computername\Administrator
1:(06/19/12 13:43:54)->Connecting: root\default, computername, computername\Administrator
1:(06/19/12 13:43:58)->Querying remote drives...
1:(06/19/12 13:43:58)->Creating remote install directory...
1:(06/19/12 13:43:58)->Creating folder: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:43:58)->Creating process: cmd.exe /c md C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:00)->Creating share: BEW-6E004B53783842F68158922A14A9E83C, C:\BEW-6E004B53783842F68158922A14A9E83C, BEWPush Temporary Directory
1:(06/19/12 13:44:00)->Creating security descriptor...
1:(06/19/12 13:44:00)->Creating security DACL...
1:(06/19/12 13:44:01)->Establishing connection to network resource: \\computername\BEW-6E004B53783842F68158922A14A9E83C, computername\Administrator
1:(06/19/12 13:44:01)->Connection has been established: \\computername\BEW-6E004B53783842F68158922A14A9E83C, computername\Administrator
1:(06/19/12 13:44:53)->Getting server information...
1:(06/19/12 13:44:53)->ERROR: Code(-2147417848): executing query: select * from Win32_OperatingSystem
1:(06/19/12 13:44:53)->Pushing files: C:\Users\danbert\AppData\Local\Temp\NBStaging\PC_Clnt\x64\NBUPush_computername_computername.lst
1:(06/19/12 13:44:53)->Reading push files: C:\Users\danbert\AppData\Local\Temp\NBStaging\PC_Clnt\x64\NBUPush_computername_computername.lst
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\Bkupinst.xsl, \temp\nbusetup\Bkupinst.xsl, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\data1.cab, \temp\nbuSetup\data1.cab, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\data2.cab, \temp\nbuSetup\data2.cab, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\data3.cab, \temp\nbuSetup\data3.cab, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\data4.cab, \temp\nbuSetup\data4.cab, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\NBUPush_computername_computername.resp, \temp\nbuSetup\NBUPush_computername_computername.resp, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\setup.exe, \temp\nbuSetup\setup.exe, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\strpimon.exe, \temp\nbuSetup\strpimon.exe, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\VxLogServer.exe, \temp\nbuSetup\VxLogServer.exe, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\VxSetup.ini, \temp\nbuSetup\VxSetup.ini, 1
1:(06/19/12 13:44:53)->Adding push file: \NBStaging\PC_Clnt\x64\Symantec NetBackup Client.msi, \temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(06/19/12 13:44:53)->Pushing files...
1:(06/19/12 13:44:53)->Disconnecting from network resource: \\computername\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:53)->Disconnected from network resource: \\computername\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:53)->Deleting remote share...
1:(06/19/12 13:44:53)->Connecting to remote WMI service: computername, computername\Administrator
1:(06/19/12 13:44:53)->Connecting: root\cimv2, computername, computername\Administrator
1:(06/19/12 13:44:55)->Connecting to remote registry: computername, computername\Administrator
1:(06/19/12 13:44:55)->Connecting: root\default, computername, computername\Administrator
1:(06/19/12 13:44:59)->Deleting remote share...
1:(06/19/12 13:44:59)->Deleting entire folder: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:59)->Deleting entire folder by api: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:59)->Deleting folder files: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:59)->Getting sub folders: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:59)->Deleting folder: C:\BEW-6E004B53783842F68158922A14A9E83C
1:(06/19/12 13:44:59)->Querying remote drives...
1:(06/19/12 13:44:59)->Creating remote install directory...
1:(06/19/12 13:44:59)->Creating folder: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:44:59)->Creating process: cmd.exe /c md C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:45:01)->Creating share: BEW-B58FB0FBC3514D3A8B0FBCD95D747635, C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635, BEWPush Temporary Directory
1:(06/19/12 13:45:01)->Creating security descriptor...
1:(06/19/12 13:45:01)->Creating security DACL...
1:(06/19/12 13:45:01)->Establishing connection to network resource: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635, computername\Administrator
1:(06/19/12 13:45:01)->Connection has been established: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635, computername\Administrator
1:(06/19/12 13:45:01)->Copying files to machine: computername
1:(06/19/12 13:45:01)->Creating directory: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp
1:(06/19/12 13:45:01)->Creating directory: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbusetup
1:(06/19/12 13:45:01)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\Bkupinst.xsl, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbusetup\Bkupinst.xsl, 1
1:(06/19/12 13:45:01)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\data1.cab, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\data1.cab, 1
1:(06/19/12 13:45:03)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\data2.cab, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\data2.cab, 1
1:(06/19/12 13:45:04)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\data3.cab, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\data3.cab, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\data4.cab, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\data4.cab, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\NBUPush_computername_computername.resp, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\NBUPush_computername_computername.resp, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\setup.exe, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\setup.exe, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\strpimon.exe, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\strpimon.exe, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\VxLogServer.exe, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\VxLogServer.exe, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\VxSetup.ini, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\VxSetup.ini, 1
1:(06/19/12 13:45:05)->Copying file: C:\Users\danbert\AppData\Local\Temp\\NBStaging\PC_Clnt\x64\Symantec NetBackup Client.msi, \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(06/19/12 13:45:06)->Starting Install: \temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_computername_computername.resp'"
1:(06/19/12 13:45:06)->Connecting to remote WMI service: computername, computername\Administrator
1:(06/19/12 13:45:06)->Connecting: root\cimv2, computername, computername\Administrator
1:(06/19/12 13:45:06)->Connecting to remote registry: computername, computername\Administrator
1:(06/19/12 13:45:06)->Connecting: root\default, computername, computername\Administrator
1:(06/19/12 13:45:09)->Creating process: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635\temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_computername_computername.resp'"
1:(06/19/12 13:47:02)->Cleaning up push install...
1:(06/19/12 13:47:02)->Deleting registry key: -2147483646, SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Install\PushStatus
1:(06/19/12 13:47:02)->ERROR: Code(-2147417848): getting parameter object: StdRegProv, DeleteKey
1:(06/19/12 13:47:02)->Disconnecting from network resource: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:02)->Disconnected from network resource: \\computername\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:02)->Deleting remote share...
1:(06/19/12 13:47:02)->Connecting to remote WMI service: computername, computername\Administrator
1:(06/19/12 13:47:02)->Connecting: root\cimv2, computername, computername\Administrator
1:(06/19/12 13:47:04)->Connecting to remote registry: computername, computername\Administrator
1:(06/19/12 13:47:04)->Connecting: root\default, computername, computername\Administrator
1:(06/19/12 13:47:07)->Deleting remote share...
1:(06/19/12 13:47:07)->Deleting entire folder: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:07)->Deleting entire folder by api: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:07)->Deleting folder files: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:07)->Getting sub folders: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:07)->Deleting entire folder by api: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:07)->Deleting folder files: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:08)->Getting sub folders: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:08)->Deleting entire folder by api: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:08)->Deleting folder files: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\bkupinst.xsl
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\data1.cab
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\data2.cab
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\data3.cab
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\data4.cab
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\nbupush_computername_computername.resp
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\setup.exe
1:(06/19/12 13:47:09)->ERROR: Code(2): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\strpimon.exe
1:(06/19/12 13:47:09)->ERROR: Code(2): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\symantec netbackup client.msi
1:(06/19/12 13:47:09)->ERROR: Code(15): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\vxlogserver.exe
1:(06/19/12 13:47:09)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\vxsetup.ini
1:(06/19/12 13:47:09)->Getting sub folders: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:09)->Deleting folder: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:09)->ERROR: Code(2): deleting folder: Win32_Directory::Delete
1:(06/19/12 13:47:09)->Deleting entire folder by process: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:09)->Creating process: cmd.exe /c rmdir /S /Q C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:09)->Deleting remote share...
1:(06/19/12 13:47:09)->Connecting to remote WMI service: computername, computername\Administrator
1:(06/19/12 13:47:09)->Connecting: root\cimv2, computername, computername\Administrator
1:(06/19/12 13:47:09)->Connecting to remote registry: computername, computername\Administrator
1:(06/19/12 13:47:09)->Connecting: root\default, computername, computername\Administrator
1:(06/19/12 13:47:12)->Deleting remote share...
1:(06/19/12 13:47:12)->ERROR: Code(-1): cleaning push install: could not delete folder share
1:(06/19/12 13:47:12)->Deleting entire folder: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:12)->Deleting entire folder by api: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:12)->Deleting folder files: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:12)->Getting sub folders: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:12)->Deleting entire folder by api: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:12)->Deleting folder files: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:12)->Getting sub folders: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp
1:(06/19/12 13:47:12)->Deleting entire folder by api: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:12)->Deleting folder files: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup
1:(06/19/12 13:47:13)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\setup.exe
1:(06/19/12 13:47:13)->ERROR: Code(2): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:13)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\strpimon.exe
1:(06/19/12 13:47:13)->ERROR: Code(2): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:13)->Deleting file: c:\bew-b58fb0fbc3514d3a8b0fbcd95d747635\temp\nbusetup\symantec netbackup client.msi
1:(06/19/12 13:47:13)->ERROR: Code(15): deleting file: CIM_Datafile::Delete
1:(06/19/12 13:47:13)->Deleting entire folder by process: C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:13)->Creating process: cmd.exe /c rmdir /S /Q C:\BEW-B58FB0FBC3514D3A8B0FBCD95D747635
1:(06/19/12 13:47:13)->Push install cleaned.
 

  • I do see these two lines in your log file in the first post:

    ERROR: Code(-2147417848): executing query: select * from Win32_OperatingSystem
    Adding push file: \NBStaging\PC_Clnt\x64\Bkupinst.xsl, \temp\nbusetup\Bkupinst.xsl, 1

    This indicates you are trying to push from a 32 bit to a 64 bit server and that won't work

    Do make sure that they really are like for like - 2003 32bit to 2003 32bit, 2008 64bit to 2008 64 bit etc.

    It may be easier for you to do then using the silentclient.cmd files rather than push them out.